Reviews Summary: Contact Center Software with Session Queuing Features
Currently there are 34 Contact Center software products with Session Queuing features listed on G2, and together they have generated 8,475 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review Contact Center software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 34 Contact Center software products that have Session Queuing features based on those criteria:
- Ease of Use: 8.8/10 average user rating
- Quality of Support: 8.5/10 average user rating
- Ease of Setup: 8.4/10 average user rating
To help you compare and find the best Contact Center software product with the right Session Queuing functionality for your business, we have gathered some additional details and FAQs below.
What Contact Center products with Session Queuing features have the most reviews and are the highest-rated?
Based on quantity of reviews and average ratings, these are the most popular Contact Center software products with Session Queuing capabilities according to G2 users:
- Talkdesk is rated 4.4-stars and has 1,552 reviews
- NICE CXone is rated 4.3-stars and has 1,245 reviews
- Genesys Cloud CX is rated 4.3-stars and has 752 reviews
- UJET is rated 4.7-stars and has 720 reviews
- Aircall is rated 4.3-stars and has 686 reviews
What Contact Center software products with Session Queuing capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated Contact Center software products with Session Queuing capabilities:
- UJET is rated 4.7-stars with 720 reviews.
- Ozonetel CloudAgent is rated 4.6-stars with 239 reviews.
- VCC Live is rated 4.6-stars with 99 reviews.
- DialedIn by ChaseData is rated 4.7-stars with 21 reviews.
- Ring.io is rated 4.5-stars with 21 reviews.
Which software products with Session Queuing features are the highest rated on G2?
These are the Contact Center software products offering Session Queuing capabilities and have the highest ratings:
- UJET has received 720 reviews and is rated 4.7-stars.
- Ozonetel CloudAgent has received 239 reviews and is rated 4.6-stars.
- VCC Live has received 99 reviews and is rated 4.6-stars.
- Talkdesk has received 1,552 reviews and is rated 4.4-stars.
- 3CX has received 299 reviews and is rated 4.4-stars.
Review Snippets for Contact Center Software with Session Queuing Features
| Questions | Responses |
|---|---|
| Here is what users liked best about Contact Center software with Session Queuing features. |
Talkdesk: "I like that it keeps all of my calls in one place, so I can go listen to my voicemails anywhere"
- Virginia P., Manager, Axon Optics, Small-Business (50 or fewer emp.)
Genesys Cloud CX: "Using cloud based programming is so helpful."
- Demetria R., Office Manager, Small-Business (50 or fewer emp.)
NICE CXone: "The dialer feature that is integrated with Salesforce."
- John W., National Program Director at MarketSource... When in doubt MarketSource it!, Enterprise (> 1000 emp.)
|
| Here is what users liked least about Contact Center software with Session Queuing features. |
Aircall: "Quality of the connexion which is very bad
A call can be cut at any times"
- Nina D., Customer Success Manager at Zenchef, Enterprise (> 1000 emp.)
NICE CXone: "Onboarding is complicated. The learning curve is not intuitive."
- John W., National Program Director at MarketSource... When in doubt MarketSource it!, Enterprise (> 1000 emp.)
Talkdesk: "- Can be slow at times, layover of close notes button is almost over the hangup call button which makes it easy to accidentally hang up a call"
- Gabriela A., Enterprise (> 1000 emp.)
|
| These are what users recommend to others considering popular Contact Center software products with Session Queuing capabilities. |
Talkdesk: "They're a great company to work with as they really spend time getting to know your business and your problems with your current vendor. They go out of their way to provide excellent customer service."
- Hillary S., Supervisor at The Telegraph, Mid-Market (51-1000 emp.)
NICE CXone: "This is a sales acceleration software not an account management. Useful for big lists not managing virtual account management."
- John W., National Program Director at MarketSource... When in doubt MarketSource it!, Enterprise (> 1000 emp.)
Genesys Cloud CX: "Highly recommend this product as it is very reliable, no outages."
- Mercedes S., Senior VP Operations at Syrous Marketing Inc, Small-Business (50 or fewer emp.)
|
| These are the problems users said the software was solving and how it is benefitting them. |
Talkdesk: "You can't get Google Voice to give you new phone numbers anymore, but we were able to import our old number from Google Voice to TalkDesk, so we at least kept the same number!"
- Virginia P., Manager, Axon Optics, Small-Business (50 or fewer emp.)
Genesys Cloud CX: "Being able to eliminate extra equipment is always a plus."
- Demetria R., Office Manager, Small-Business (50 or fewer emp.)
NICE CXone: "not many"
- John W., National Program Director at MarketSource... When in doubt MarketSource it!, Enterprise (> 1000 emp.)
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