Their original tool is unmatched, user friendly, quick tester response, quick customer support. Reseña recopilada por y alojada en G2.com.
Junky integration after consolidating so many companies. Was forced+upsold for hundreds of thousands of dollars to get access to additional tools not integrated into their ecosystem. It will take years for them to fully integrate. That means we get access to tools that do not talk to each other, that work differently, different customer service reps, different everything. You have to relearn every one. Many of them have poor usability. Also, each of them have their own upselling and pricing models. They are different companies which UT has linked from their main site. That's it. And we were forced to this sub-par experience. By forced, I mean they told us they were going to stop supporting our account. Reseña recopilada por y alojada en G2.com.
Reseñas en Video
Understand the voice of the user
Probar nuevos diseños antes de que sean realmente producidos.
Getting close to customers quickly
747 de 748 Reseñas totales para UserTesting
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I like its simplicity in the interface, it's intuitive to create your tests. I also like that it's automated: if a tester is not good, just a few clicks to get another one. And responses are so quickly, it really makes it easy to turn around a test in a couple of days (analysis included). Also the interviews work well, it's not required to install software (other than zoom) and there's an observer room, it's easy to share links to colleagues. Reseña recopilada por y alojada en G2.com.
I feel there's room for improvement, I don't like that I can't self serve to delete my tests (need to write to support). And once you create a study, there's no flexibility to edit the type of test or device, same for interviews, once you set the parameters, you can't change after creation of the study. Reseña recopilada por y alojada en G2.com.
Usertesting is great if you want to conduct user interviews. It manages everything from calendar schedules, recruiting, notetaking, tagging of notes, editing videos and summaries of your entire study. You can invite everyone you need there and share reels later with the team. It's also great for unmoderated studies, be it recruting from their base or not. It's qutie easy to implement figma prototypes there for usability tests. I like how their customer support is fast, never got ny doubts unanswered. Reseña recopilada por y alojada en G2.com.
In case your users are wuite talkative on your interview, your session may be cut off. If you need to increase the amount of minutes, you need to create a whole new study. For surveys, they're still implementing more logic and conditions features like UserZoom has. I wish putting images on multiple answer questions was possible too. Reseña recopilada por y alojada en G2.com.
Actualmente estamos utilizando las plataformas User zoom y EnjoyHQ y nos encantan las integraciones entre ellas. Nos permiten tener un repositorio centralizado de conocimientos de investigación que mantiene nuestros hallazgos vivos y en constante evolución con evidencia clara y resúmenes. Reseña recopilada por y alojada en G2.com.
Estoy anticipando el futuro de la IA en UserTesting. Sé que hay algunos planes interesantes para esto y es algo que actualmente falta en las plataformas que usamos, ¡así que es algo muy emocionante! Reseña recopilada por y alojada en G2.com.
UserTesting has a large amount of participants, my tests get filled very easily; I can save templates and pin tests. Reseña recopilada por y alojada en G2.com.
Hard to maintain favourtite network and custom network as we need to send a invite to participants to join the saved network but they technically already in th network. Reseña recopilada por y alojada en G2.com.
User Testing offers a quck and covenient way to recruit non-users for unmoderated tests from their panel. The size and diversity of the panel allows to get responses within hours instead of days. The platform is user fliendly and test builder is robust, supporting a variety of research study types and integrations.
Sometimes the quality of feedback some users provide can be low, but luckaly User Testing offers to replace any session that wasn't useful with another one free of chanrge, and this action is only a button away.
Overall, UserTesting streamlines the process of running user tests and makes it efficient. Reseña recopilada por y alojada en G2.com.
While UserTesting is an excellent tool for recruitment speed, the pricing is quite high. It's one of the more expensive options out there and the subscription caps the number of seats. This limits the scalability for growing teams or when trying to democratize research to other departments. This became a challenge as our team expanded, and it wasn’t cost-effective. Reseña recopilada por y alojada en G2.com.
Es tan fácil redactar y lanzar pruebas, ¡y los insights llegan tan rápido! Sus plantillas son súper útiles y su personal de soporte siempre está ahí si tienes una pregunta. También estoy obsesionado con el creador de Highlight reel: es increíblemente fácil hacer clips y juntar videos para reels de insights impactantes para compartir con el equipo con el simple copiar/pegar de un hipervínculo. Además, nos encanta la función de Live Convos: son prácticamente entrevistas 1:1 con usuarios a demanda. No puedo decir suficientes cosas buenas sobre la plataforma, ¡no sé qué haría como investigador sin UT.com! Reseña recopilada por y alojada en G2.com.
Recientemente he necesitado probar en varios dispositivos (por ejemplo, pasar un escritorio de usuario a una aplicación), lo cual aún no está soportado en las pruebas no moderadas. También creo que la transcripción podría mejorarse un poco. Reseña recopilada por y alojada en G2.com.
I like how easy it is to find the right participants and conduct various methodology tests with UserTesting. Their analysis tool is best in the business and is an intuitive and easy tool for researchers to do studies. The highlight reels integrate well with figjam presentations. Customer support along with being able to talk to the UserTesting researchers has been very helpful. Reseña recopilada por y alojada en G2.com.
I'd like for some analysis data points to be more accurate and drill deeper into insights. The intention paths to be more detailed. I want to be able to test 3 or 4 options and not just 2 with balance comparison. Reseña recopilada por y alojada en G2.com.
Easy access to panel of contributors across different roles and industry as well as spread across the world. There are multiple templates and easy to implement approaches for multi-research methods. There are always new additions and that's super helpful to plan knowing you can rely on UT platform. Their customer support is excellent. Reseña recopilada por y alojada en G2.com.
Quality of contributors on UserTesting is decreasing by the day. There are some aggressive contributors who feel entitled to incentive only because they show up and not provide any meaningful feedback. The quality needs major reboot. Reseña recopilada por y alojada en G2.com.
Hace que sea muy fácil obtener comentarios de manera asincrónica para grupos específicos de personas. Es genial para probar cosas rápidamente y obtener una "verificación instintiva" en ciertos proyectos. El soporte al cliente también es muy útil, me encanta que puedo chatear con ellos prácticamente en cualquier momento y siempre me responden rápidamente. Reseña recopilada por y alojada en G2.com.
Encuentro que la calidad de los participantes puede variar, y también me pregunto cuántos evaluadores tienen realmente. Noto que algunos evaluadores a menudo se repiten en nuestras diferentes marcas. Reseña recopilada por y alojada en G2.com.
Las pruebas de usuario han proporcionado una plataforma para generar una mejor comprensión tanto para nuestro equipo de producto como de marketing. El inmenso stock de participantes viables de UT ha abierto las pruebas para nosotros y ha acelerado nuestros procesos. Con una comunidad maravillosa y solidaria, realmente es una plataforma de la que ningún UXer debería prescindir. Reseña recopilada por y alojada en G2.com.
Puede ser prohibitivo en términos de costo para los contribuyentes individuales. Es algo por lo que puede que tengas que hacer lobby en tu organización, pero el equipo de ventas es excelente y puede ayudar en ese sentido. Reseña recopilada por y alojada en G2.com.
