Pros y Contras de UserGuiding

Después de la configuración inicial, Userguiding es muy fácil de usar. Facilitan la creación de guías, puntos de interés y centros de recursos. También los hemos utilizado para una encuesta y hicieron un muy buen trabajo recopilando resultados y comentarios. El panel de control facilita ver cómo están funcionando tus campañas. El soporte al cliente es excelente. Siempre hay alguien en línea para ayudarte con cualquier problema que puedas tener. El precio también es muy razonable. Reseña recopilada por y alojada en G2.com.

Hay momentos en los que me gustaría personalizar completamente dónde se coloca mi guía en la página, pero solo me dan un puñado de opciones preestablecidas. Hay momentos en los que me gustaría colocar un video, archivo GIF o imagen en una herramienta de información, pero no puedo hacerlo. El nuevo diseño del panel de control y la barra de herramientas no es tan fácil de usar para mí como lo era antes. Me encuentro haciendo más clics para encontrar lo que busco. Reseña recopilada por y alojada en G2.com.

The user interface is well structured so getting started is easy to find the tools you need.

The flexibuility that you have over the interface of content for users is very good becuase UserGuiding supports themes, without having to get into the CSS styles, but that is available if you want to. I've found everything needed to comply with company branding available in the interface.

It is helpful to add colleagues to the team and very easy to do so, which made implementation fast. The CSM assistance has always been fast to receive responses with either an overview or a referral to a technical support chat (also fast and friendly).

I use the product most days during setup and then weekly to view the analytic reports. It is easy to download reports as CSV for quick filtering. Reseña recopilada por y alojada en G2.com.

Implementation with our development team required some technical support so could have been quicker to accomplish but support stuck through all the help until we were fully up and running.

Moving from a test platform URL to a live URL requires a bit of manual effort, changing the URLs in each guide or resource which isn't hugely time consuming but is prone to (human) mistakes.

Customising the implementation of what a Zendesk Guide search result (article content) looks like is not possible which is a shame because of the excellent control over all other visuals. Perhaps some of this lies with Zendesk too but it is useful to be aware. Reseña recopilada por y alojada en G2.com.

We love the concept of the Resource Center. Having an all in one Help Tab in our CMS that is all inclusive of Help Center/Knowledge Base Documentation, Product Updates and Featured Checklists & Guides has made such a difference in our user onboarding experiences.

Not to mention the customer support team is responsive and so helpful! Reseña recopilada por y alojada en G2.com.

No native ticketing support system. We tried to use workarounds with the surveys but feel if improvements were made here or a ticketing system was added (even something simple) - it would take UserGuiding to the next level. Reseña recopilada por y alojada en G2.com.

A possibilidade de criar pop-ups personalizados para avisos e atualizações foi um grande diferencial. Agora conseguimos comunicar mudanças de forma eficiente. Reseña recopilada por y alojada en G2.com.

até o momento, nada me chamou atenção negativamente Reseña recopilada por y alojada en G2.com.

Ease of use, instant customer support, quick implementation Reseña recopilada por y alojada en G2.com.

bulk guide update would be great. i want to update multiple guides Reseña recopilada por y alojada en G2.com.

After trying several other onboarding tools on the market, I came across UserGuiding. The UI is intuitive and setting the segments for who sees what is easy. Integration into the platform was relatively easy once we got the hang of it. I love their Goals functionality, A/B testing capabilities and the fact they have an integrated Help Center. Reseña recopilada por y alojada en G2.com.

I wish they had more capabilities around track events and analytics. Some of the features need some maturing, but I believe they're heading in the right direction. Reseña recopilada por y alojada en G2.com.

En nombre de mi departamento de diseño y experiencia de usuario, hemos utilizado userGuiding en el pasado, y debo decir que su plataforma nos permitió enmarcar lo que optamos para nuestros clientes en un grado versátil e intuitivo. Estamos impresionados por lo bien que funcionaron la GUI y las características. Retroalimentación continua y apoyo, que respondieron de manera precisa a cualquier problema planteado, manejando situaciones con una solución rápida también. Podemos enmarcar que toda la experiencia fue increíblemente eficiente y placentera. Gracias userGuiding. Reseña recopilada por y alojada en G2.com.

la estabilidad de la función de localización, hemos enfrentado un problema al probar la localización que al actualizar el navegador el contenido localizado se cambia y se sobrescribe por el idioma principal, por lo tanto, como solución alternativa duplicamos cada guía en otra que sirve específicamente al otro idioma; este flujo demanda trabajo y esfuerzo extra "imagina tener 100 guías que necesitan ser clonadas para el otro idioma" Reseña recopilada por y alojada en G2.com.

1. In general it is an easy platform to use;

2. It is possible to set a date range for a message ou evaluation;

3. The number of features was fine for the use we want to; Reseña recopilada por y alojada en G2.com.

1.To put the customer's acronyms on a notice, you have to register them one by one;

2. If it weren't for point 1, we would use the tool much more. We only use it twice, once to alert the user of a change and once to perform an ABC test;

3. It is not intuitive where we should go to configure the message in relation to size, text..

4. We took a long time to integrate a message in userguiding with our product in the first time of use for our squad; Reseña recopilada por y alojada en G2.com.

The support team is incredibly fast and supportive, always ready to help us out whenever needed.

One of the biggest benefits we experienced was the ease of implementation. It significantly reduced our internal development efforts, allowing us to focus on other critical tasks.

We saw an immediate impact with our first guide, improving our free trial happy path by 12% through use case-based onboarding.

The ability to integrate UserGuiding with our existing processes was another big plus, making it a seamless part of our workflow. Reseña recopilada por y alojada en G2.com.

there are a couple of areas where we think UserGuiding could improve. It would be helpful to receive warnings when guide segments overlap with each other. Additionally, we would appreciate more in-depth analysis options for surveys to gain better insights. Reseña recopilada por y alojada en G2.com.

A plataforma é muito intuitiva e não exige conhecimento técnico. Qualquer membro da equipe consegue criar tutoriais e personalizar os fluxos sem dificuldades. Reseña recopilada por y alojada en G2.com.

Não encontrei nenhum ponto negativo até então, o conteudo me antendeu muito bem e superou minhas expectativas Reseña recopilada por y alojada en G2.com.