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1,019 Totango Reseñas
Sentimiento General de la Reseña para Totango
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Totango provides me with analytics and reporting features that help me to identify trends, customer health scores and potential issues- enabling proactive management. It is very intuitive and a great tool to have centralized customer data! I higly recommend! Reseña recopilada por y alojada en G2.com.
I fell that there is still room for improvement when it comes to third party integration. Reseña recopilada por y alojada en G2.com.
I love the how versatile Totango is. It is customizable and flexible and easy to use. My team uses Totango has our primary documentation and customer record keeping application. Therefore I am in Totango all day, every day. Reseña recopilada por y alojada en G2.com.
We have found that the support is not as responsive or helpful since there were organization changes. Reseña recopilada por y alojada en G2.com.
The self-serve content is incredible, especially when using the pre-made SuccessPlays. Being able to tap into best practices as a small business is a huge win. The support team is excellent and really helps you get onboarded well Reseña recopilada por y alojada en G2.com.
The amount of tasks can get out of hand, and the health scoring can be tough to use effectively. Culling back the tasks into something managable for an SMB takes work. Reseña recopilada por y alojada en G2.com.
Me gustan todas las tareas e indicadores para determinar si un cliente es saludable o propenso a abandonar. También me gusta toda la información que está disponible cuando se integra con un CRM como Salesforce o un software de facturación como Zuora. Reseña recopilada por y alojada en G2.com.
Creo que a veces puede ser difícil hacer que las cosas funcionen correctamente. No es el más fácil de usar en términos de configuración, pero una vez configurado, funciona bien. Reseña recopilada por y alojada en G2.com.
All the functionality from generating presentations to running campaigns. Reseña recopilada por y alojada en G2.com.
For me this was a steep learning curve as I have not worked with a system like this before. There is a lot of new language to get used to. Reseña recopilada por y alojada en G2.com.
I really love that you can tailor your experience to include exactly the things that are important to your day to day job and you can exclude things that might muddle your experience. It is user friendly and the aethetics are also great! The team helping set up your account as so very knowledgable. It is ideal for every day use and replacing multiple systems for one general use. Reseña recopilada por y alojada en G2.com.
It can be a bit tricky to navigate and a tad overwhelming dealing with the amount of option you have to customize your experience however the team is FANTASTIC about walking you through their product and they are very educated on their platform. Reseña recopilada por y alojada en G2.com.
Todavía estamos en el proceso de integración de Totango, pero hasta ahora el equipo ha sido muy servicial y la implementación está yendo sin problemas y según lo previsto. Nuestro equipo está muy emocionado por el lanzamiento y parece que será una transición muy fácil. Reseña recopilada por y alojada en G2.com.
Algunos de los mapeos para vincular elementos con SalesForce son un poco confusos, pero hasta ahora no hay mucho que no nos guste. Reseña recopilada por y alojada en G2.com.
Visually it's well laid out and easy to follow. It's intuative in tracking the things we'd want to track as a provider of a SaaS subscription model. The Company Profile pages are well laid out and it's quick and easy to find key data such as contract info, client engagement stats, interaction timelines, etc. The executive Dashboards are useful also to see Reseña recopilada por y alojada en G2.com.
Not much, to be honest! If I could pinpoint one things it would be that it's slightly difficult to customise one or two things - such as amending the criteria for the 'health score' for our clients based on the exact criteria we need. I also thnk having some agents based in Europe (ie. on European time) for live support would be useful. Reseña recopilada por y alojada en G2.com.
Capacidad para integrarse con varias otras herramientas como CRM, ERP y herramienta de monitoreo de uso. Reseña recopilada por y alojada en G2.com.
Limitación de texto en atributos como cuadro de texto o puntos de contacto.
Funcionalidad limitada con la colección.
Sin personalización en Disparadores. Reseña recopilada por y alojada en G2.com.
Easy to use and intuitive tool for managing client accounts Reseña recopilada por y alojada en G2.com.
Pulling lists/views is not always easy to do and customize, would like to be able to customize to suit needs Reseña recopilada por y alojada en G2.com.
