Alternativas de TeleCMI Mejor Valoradas
we are using Telecmi's IVR solution, which has been immensely helpful. It allows us to efficiently handle a large volume of calls from students and stay connected with their needs and responsibilities.
it is easy to use and easy to integrate with the crm Reseña recopilada por y alojada en G2.com.
So far, there have been no issues with Telecmi Reseña recopilada por y alojada en G2.com.
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We are using TeleCMI, and it has been very useful for our marketing needs. When a customer calls our marketing number, we can see their details after the call is answered. TeleCMI also allows us to track which agent answered the call, making it easy to manage and monitor our team. Overall, it’s a great tool for our business.
The most we like is that outbound calls which are integrated with our CRM. Initially We have request a few new enhancements to them, where their product team delivered it by a week of time. Reseña recopilada por y alojada en G2.com.
We have been using TeleCMI for past 5 years but still no dislike. The System is running smooth. Reseña recopilada por y alojada en G2.com.
We appreciate TeleCMI for its easy-to-design IVR flows that enhance customer experience.
Our API platform is integrated with TeleCMI, which makes it easier for us to seamlessly integrate with TeleCMI.
As a CRM provider, we offer an additional facility to directly make calls from our CRM. TeleCMI provides such an SDK facility.
Also we get the prompt support from TeleCMI team which is more helping us Reseña recopilada por y alojada en G2.com.
Looking for App name filter in the dashboard. Other than that it is easy to use platform. Reseña recopilada por y alojada en G2.com.
We like that TeleCMI provides the supports of both domestic and international needs. It offers especially with the availability of local numbers like Singapore, Malaysia, Philippines, Thailand, USA, and UK. which we couldn’t access before with the other Vendors.
They also offers call monitoring, recording, and reporting features, making it easy for us to manage and review the call performance. The user-friendly interface and other features helps us to update our call flow immediately. Previously which we need to work for a half day to make it live. Reseña recopilada por y alojada en G2.com.
There are areas where improvements could be made, particularly in billing report and invoice generation.
Some customization requests also take longer than expected. Reseña recopilada por y alojada en G2.com.
We like the internet-based IVR calling solution from TeleCMI. Previously, we used the IVR service where the incoming IVR calls landed on the agent's phone number. If any network issue happened on the agent's phone, the calls would get missed. But in TeleCMI, there are both options for flexibility.
Apart from this feature, we like the easy-to-use dashboard interface and customer support. Reseña recopilada por y alojada en G2.com.
Currenlty there is no issue has been face. Reseña recopilada por y alojada en G2.com.
We have been using TeleCMI daily for the past 8 months, and it has been incredibly helpful in managing all our customer calls. The platform has significantly streamlined our communication process and enhanced our efficiency. Additionally, the setup is simple, and their 24/7 support ensures a smooth experience at all times. Reseña recopilada por y alojada en G2.com.
It would be great to have more flexibility when it comes to enriching activity information, especially in the call logs. Reseña recopilada por y alojada en G2.com.
TeleCMI has been instrumental in helping us connect with our prospects efficiently. It streamlines our communication process, making it easier to manage our business in a simple and effective manner. Reseña recopilada por y alojada en G2.com.
Everything works perfectly, the report section and UI could be improved for an even better experience. Reseña recopilada por y alojada en G2.com.
We have been using TeleCMI for the past two years, and it has been an incredibly helpful tool for tracking our agents' performance. Its detailed and accurate reporting has significantly improved our productivity and provided us with valuable insights to optimize our operations. Reseña recopilada por y alojada en G2.com.
Looking for the better UI and also the mobile version for the admin. Reseña recopilada por y alojada en G2.com.
Los servicios de API personalizables hacen que la integración con nuestros sistemas existentes sea fluida, y su equipo de soporte siempre responde rápidamente.
Las características de TeleCMI, como la analítica en tiempo real y el proceso de implementación rápida, realmente mejoran nuestras operaciones.
La plataforma es intuitiva y nos permite gestionar grandes volúmenes de llamadas de manera efectiva. En general, el compromiso de TeleCMI con la satisfacción del cliente y las constantes mejoras de características han superado nuestras expectativas. Reseña recopilada por y alojada en G2.com.
Si bien la plataforma funciona excelentemente, agradeceríamos características de informes más avanzadas integradas en la interfaz sin necesidad de desarrollo personalizado. Reseña recopilada por y alojada en G2.com.
Esto nos está ayudando a mantener la privacidad, ya que los agentes que llaman no pueden ver los números de teléfono reales de los llamantes.
Hemos estado utilizando TeleCMI por la función de enmascaramiento de llamadas, y nos gusta la forma en que está implementada. Ofrecen varias opciones, como APIs y SDKs, para iniciar llamadas. Reseña recopilada por y alojada en G2.com.
No hay desagrado con el servicio hasta ahora. Reseña recopilada por y alojada en G2.com.
Being cloud-based users can access it from anywhere, making it great for remote teams. Reseña recopilada por y alojada en G2.com.
Looking for the mobile application and also the report section can be enhanced. Reseña recopilada por y alojada en G2.com.
