SureCloud have a very customer centric culture. Engagement with all the SureCloud teams is positive whether that's Support, Delivery, Account Management or the senior team, they are very responsive to all that is asked of them Reseña recopilada por y alojada en G2.com.
SureCloud's products have evolved over the last 15 years, this means some of the functionality doesn't work as we would have expected, whilst SureCloud are anyways very helpful when fixing issues, it would be better if these issues didn't arise in the first place Reseña recopilada por y alojada en G2.com.
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We use SureCloud for Risk Management and Control Compliance. The core product is strong, especially in validating data as it is entered, providing a clear workflow for users, and notifications when tasks are due (or overdue). There is a real focus on ensuring 'quality in' as data is captured.
The SureCloud implementation team was able to configure the tool for our particular business, which is quite
a complex matrix organisation. Advanced features that are not required can generally be configured out, but can be re-introduced later when required.
The support team is friendly and generally responsive. They provide weekly formal updates on issues and changes, as well as ad hoc support whenever needed. It is simple to log requests and issues, either by email or via online form.
We have seen previews of the upcoming 'Aurora' product, which is the next generation of SureCloud. It is good to see the company investing in its product, and responding to customer feedback for the next iteration of the tool. Reseña recopilada por y alojada en G2.com.
The least successful part of the product is the reporting and dashboards. These are quite limited and clunky, and lack most modern features of BI tools, such as the abilty to drill down or to sort by multiple fields. They are absolutely fine for standard reporting, but not much use for more sophisticated data analysis.
We have encountered some performance issues (blue circle, awaiting data to refresh), which definitely increase as data volumes grow. The support team have worked hard to improve performance, but this will only properly be solved with the new Aurora product.
We initially implemented without external integrations. When we later decided to integrate with ServiceNow and Jira, we found that this has taken many more months than we expected, and has still not yet gone live.
The current product (soon to be replaced) also has some legacy design features that are less than helpful. Sometimes the support team clearly struggle to make it do what they want, and we have regularly seen new bugs appear that apparently result from code changes elsewhere having unexpected effects on us. We hope that the new Aurora product, being a complete bottom-up rebuild, will resolve most of the above issues. Reseña recopilada por y alojada en G2.com.
We've been happy with the product and the support and communication has been excellent throughout the migration and onboarding process. Reseña recopilada por y alojada en G2.com.
No major concerns at present - looking forward to additional Aurora functionality being made available Reseña recopilada por y alojada en G2.com.
Su disposición para investigar el arte de lo posible. Reseña recopilada por y alojada en G2.com.
Con la herramienta más antigua llegando al final de su vida útil, algunas funcionalidades esperadas no son posibles. Reseña recopilada por y alojada en G2.com.
Los paneles, especialmente la capacidad de personalizar los portlets. Reseña recopilada por y alojada en G2.com.
Es difícil entender los roles y permisos, es decir, las Acciones y el rol invisible de creador de Acciones. Reseña recopilada por y alojada en G2.com.
The SureCloud team can't do enough to ensure that the software meets our organisation's requirements. Reseña recopilada por y alojada en G2.com.
To get the maximum value from SureCloud we needed to undergo development work, however the team were incredible in helping to understand what we were hoping to achieve and working with us to implement. Reseña recopilada por y alojada en G2.com.
La facilidad de uso y navegación en el sistema. Reseña recopilada por y alojada en G2.com.
No aplicable, todo lo que teníamos en nuestra lista de deseos ha sido actualizado y ahora estamos trabajando en ideas de mejora adicionales. Reseña recopilada por y alojada en G2.com.
Creo que Surecloud ofrece servicios útiles en seguridad de la información y gestión de procesos empresariales. Ayudan a las empresas a proteger su información y gestionar sus procesos con herramientas de software especiales. Reseña recopilada por y alojada en G2.com.
Encuentro este producto un poco difícil de configurar y usar. La calidad del producto se puede mejorar. Reseña recopilada por y alojada en G2.com.
SureCloud es una potente plataforma de gestión de Gobernanza, Riesgo y Cumplimiento (GRC) que ofrece muchas opciones para rastrear los estándares de cumplimiento de proveedores, gestionar incidentes y evaluar riesgos empresariales. Nos permite sentirnos seguros y centrarnos más en los riesgos estratégicos y emergentes que en preocuparnos por los riesgos mitigados. También podemos integrar herramientas de gestión de terceros para un seguimiento extenso, monitoreo continuo y analizar nuestras auditorías durante cualquier período específico. Reseña recopilada por y alojada en G2.com.
Una comprensión clara de las actividades de backend de SureCloud es crítica al trabajar con la creación de entradas en el Registro de Riesgos. Desde un punto de vista operativo para nuestra facilitación del cumplimiento, todas las características de SureCloud son satisfactorias. Reseña recopilada por y alojada en G2.com.
SureCloud's platform is fully customizable and they will tailor your instance to your company's needs. Their tools are user-friendly, and their customer service is extremely helpful and willing to ensure your application is running exactly how it needs to. Reseña recopilada por y alojada en G2.com.
The only thing that I don't like is that while you're moving through the application deployment schedule and possibly once you've deployed it into your organization, you'll see some things you want to tweek and customize to your company's needs. Reserving the time for this can be a little daunting so plan ahead in your project scope, but this will be worth it as SureCloud will make all of the changes you want are made. Reseña recopilada por y alojada en G2.com.
