Reseñas y detalles del producto de ServiceChannel

Me gusta el diseño de Service Channel y la facilidad que permite para navegar. También me gusta la función Pro View que proporciona todos los datos analíticos. La información ya está formateada y se puede descargar para proporcionar información en varios informes personalizados según sea necesario. Reseña recopilada por y alojada en G2.com.

No me gusta el formato extenso al generar las listas de problemas. Si no estuviste allí al principio de la configuración, lo más probable es que necesites asistencia del Canal de Servicio. Reseña recopilada por y alojada en G2.com.

I like that it helps to keep your repair and maintenance issues organized, recorded, where client, contractors and business can all meet together in one format and be on the same page and aware of what is going on at all times. It is a great program that has a lot to offer. The reports help me the best and I do like that feature as well as the Notes feature because I use this everyday to communicate with the stores and the vendors and helps to record all information. Reseña recopilada por y alojada en G2.com.

I dislike the Service channel App. I believe it needs to be revised and more user friendlier and easier to access information. I tend to skip the app and go straight o the website as it seems to be easier to manager that way. Reseña recopilada por y alojada en G2.com.

Ticket tracking

Invoice Tracking

Trade splits

Store spend tracking

All these features help us find problems and benefits. We can see where to explore to replicate good things and pinpoint bad to fix. Reseña recopilada por y alojada en G2.com.

Clunky

Analytics lags behind similar type products

Looks out dated

Search features are not very customizable

Service Channel is good at a lot of things, but not great at many things

Customer Service problem resolutions

The overall product leaves more to be desired. I know it is better than the worst products, but many avenues can be made better. Reseña recopilada por y alojada en G2.com.

Capacidad para personalizar el sistema para agilizar el cumplimiento y seguimiento de servicios. Reseña recopilada por y alojada en G2.com.

Se necesita algo de tiempo para obtener respuestas del Gerente de Cuentas. Reseña recopilada por y alojada en G2.com.

Organizing, Dispatching, & Invoicing All Work Order w/ quite visibility of all needing information Reseña recopilada por y alojada en G2.com.

Asset Database is a little cumberson to work in. It always defaults back to the last couple of items entered, when you should be able to service via Store # or asset type and then default back to that item. Reseña recopilada por y alojada en G2.com.

It's an easy to use facility management system. It saves us time on a daily basis, helping manage the large volume of work orders we deal with on a regular basis.

They are continuously improving their desktop site as well as their mobile app, so we don't lose a beat out in the field. Reseña recopilada por y alojada en G2.com.

Some of the basis request for proposal and proposal functions are not user friendly. They do not allow for edits or changes and require an entirely new rfp or proposal...which is now a waste of our time. Reseña recopilada por y alojada en G2.com.

Service Channel has streamlined our billing process for our service and maintenance vendors. We are able to manage our budgets and costs better, accrue more accurately and process billings more efficiently. Reseña recopilada por y alojada en G2.com.

The rollout of the program was a challenge, requiring a lot of support on our end. The communication could have been better and I believe the requirements needed, file specs, etc were not clearly defined, which were the initial stumbling blocks. Later as we find areas to improve, the process to change or improve the files are not without significant cost or hoops to jump through. It would seem that enhancing the process would be something to support as that would mean we would then be able to spend more, resulting in larger profit margins. Reseña recopilada por y alojada en G2.com.

I like the PM program, over the years it has gotten more user friendly and now easy to set up new accounts in the PM system. I also like the work order system as once you get the system set up and take less time to set up a new account. Reseña recopilada por y alojada en G2.com.

I don't like the asset program, I think making it more user friendly to be able to upload multiple items and them not being in 1 category would be more helpful. Also being able to scan asset tags would be great as well. Reseña recopilada por y alojada en G2.com.

Permite colocar y rastrear las órdenes de trabajo desde el principio hasta los resultados finales. Reseña recopilada por y alojada en G2.com.

Ocasionalmente, el sitio se bloqueará y requerirá reiniciar Google Chrome, pero luego está de nuevo en funcionamiento. La aplicación móvil podría beneficiarse de algunas mejoras y actualizaciones. Reseña recopilada por y alojada en G2.com.

La facilidad del programa tanto para las tiendas como para la oficina corporativa. Actualizaciones en tiempo real, notas entre las tiendas y la corporación, junto con cargas instantáneas. Pasamos de que nuestras tiendas enviaran solicitudes en papel y hicieran todo manualmente a una solución integral para todas las necesidades de mantenimiento. Reseña recopilada por y alojada en G2.com.

En este momento, no estoy contento con el aumento en el costo de usar el programa. No se nos ha informado que el aumento está ocurriendo y que aumentará anualmente para sus usuarios. Después de estar con el programa durante 2 años, entiendo un aumento en los costos, pero duplicar y triplicar las tarifas para aspectos que algunos minoristas no utilizan no es correcto. Reseña recopilada por y alojada en G2.com.