Reseñas y detalles del producto de Emplifi Service Cloud

The Astute team is very friendly and helpful in answering all questions I may have. The tool is especially useful in providing teams insight on how we can improve our eCommerce sites. Reseña recopilada por y alojada en G2.com.

There are no downsides to the tool, it is very useful! Reseña recopilada por y alojada en G2.com.

The ability to get customer insights fairly quickly Reseña recopilada por y alojada en G2.com.

The UI isn't the most intuitive, but when you have a good CSM, it's not as painful. Reseña recopilada por y alojada en G2.com.

The Astute team is able to pivot in many directions as our new company needed this to grow over the last few years. Reseña recopilada por y alojada en G2.com.

QA process could be improved

Nothing else Reseña recopilada por y alojada en G2.com.

Ease of use to find real-time data from a consumer survey. Able to collect data from questions and compare them to industry benchmarks. Reseña recopilada por y alojada en G2.com.

The downside is the navigation on the portal. Had to play around with finding where to find data analyzation. Reseña recopilada por y alojada en G2.com.

Las estadísticas y la representación gráfica de los resultados son fantásticas y muy fáciles de entender. Reseña recopilada por y alojada en G2.com.

La herramienta es muy útil, por ahora no tenemos nada que no nos guste. Reseña recopilada por y alojada en G2.com.

The portal and integration with Adobe has made survey reporting easy and allowed us to get even deeper into our insights, drivers of website satisfaction and industry benchmarks. The team there is also super helpful and there IBA (issue based analysis) is a great way to take your survey data to the next level. Reseña recopilada por y alojada en G2.com.

We haven't yet taken advantage of the one-off surveys or pop up survey options. Would like to have more support in coming up with strategic use-cases. Reseña recopilada por y alojada en G2.com.

Realmente me gusta tener Tableau en la plataforma para el análisis de datos. Esta es una de las mejores características y hace que el análisis sea más eficiente. Sería bueno si la versión de Tableau también tuviera la función de panel de control. Me gustaría construir uno de estos por mi cuenta, pero iPerceptions solo ofrece esto como un servicio de pago. Reseña recopilada por y alojada en G2.com.

Por tu cuenta si lo usas como una herramienta de autoservicio. La ayuda está disponible, pero nadie se asegura activamente de que estés utilizando la plataforma al máximo. También siento que nos mostraron muchas características durante el RFP y descubrimos que todas son 'extras'. Así que siento que nos cobran por cada pequeño detalle. Reseña recopilada por y alojada en G2.com.

iPerceptions customer service and success managers are very responsive and good at what they do. Flexible pricing and plans that can be tailored to suit your needs. Reseña recopilada por y alojada en G2.com.

Implementation is not always straight-forward, particularly when you need to be creative, and documentation is relatively sparse. Some components, like the Comment Card, are standardized (for good reason), but it makes this feature less useful and desirable under alternative scenarios. Management portal is sometimes slow. Some elements are not customizable. Reseña recopilada por y alojada en G2.com.

Direct feedback from visitors, ability to segment per purpose of visit, universal metrics that can be compared between brands and industries with benchmarks available Reseña recopilada por y alojada en G2.com.

The tools are in various domains (e.g. ips-portal.iperceptions.com, active-research.iperceptions.com, analytics.iperceptions.com) which sometimes makes the user experience less than smooth Reseña recopilada por y alojada en G2.com.

iPerceptions is easy to use, it's easy to set up a survey, and it's easy to view the responses to the survey, and organize them. I had no training on the tool, but it's incredibly easy to figure it out on my own. Reseña recopilada por y alojada en G2.com.

Wish we could capture more information on who is submitting the review, so that we might be able to follow up or determine the exact pain point. Reseña recopilada por y alojada en G2.com.