Pros y Contras de Customer.io

We absolutely love the formatting features for email marketing! It is so easy to fully customize the appearance of our emails, add our branding, photos, etc, and not have to worry about distortion when our patients get the email! We also love that customer.io easily integrates with our Prompt, our EMR software. Reseña recopilada por y alojada en G2.com.

The software itself isn't "pretty" when you're creating an email and segmenting lists of patients to send an email to. It can be a bit overwhelming to understand all the options, but when you spend some time with it, everything makes sense! Reseña recopilada por y alojada en G2.com.

As a company with over 2,400 employees, we value our customers and always want to improve the way we communicate and nurture our customer relationships. One focal point that made us choose Customer.io was its ability to remain simplistic while giving us the ability and tools to scale as we grow year-over-year. The search for the right platform for us wasn't easy; there were several calls with competitors that just didn't speak to our needs for multiple reasons, especially email platform usability, security, and infrastructure.

When we chose Customer.io, we were almost immediately able to increase our deliverability and solve several longstanding issues that increased our reach across all our stores. Even as we enter the new year, we're still discovering new ways we can increase our productivity, reduce our team's workload, and continue to scale our business. Customer.io truly puts the power back into multi-channel messaging to create a cohesive environment that our customers can feel engaged in. Two million customers strong! Reseña recopilada por y alojada en G2.com.

I think Customer.io should show more support for their smaller customer base. Yes, we are a big company, but extending some of these great features to smaller customers would push the platform even further. Specifically, chat support and utilizing collections in workflows. Reseña recopilada por y alojada en G2.com.

I think customer.io has a clean UI and it's pretty intuitive. But the thing I think is the best is their customer support. We have an amazing rep who is knowledgeable, always available and supportive. Their chat support is also great - easy to get, rarely any wait times, and consistent and timely follow-up. Across the board, one of the best support teams I've worked with. Reseña recopilada por y alojada en G2.com.

There are always small things when it comes to functionality that you wish you had, but they are probably not as applicable to other businesses or do not fit into the core c.io business strategy so not on the roadmap for product development. There is nothing major. Reseña recopilada por y alojada en G2.com.

He estado usando la herramienta durante un año y medio, la uso a diario y la plataforma parece ser más intuitiva que nunca. He podido proponer mejores casos de uso para la herramienta en mi organización e implementarlos con resultados notables. El control que he tenido sobre la imagen más grande, así como los detalles granulares, es bastante útil. El soporte técnico ha sido un salvador y sus lanzamientos de funciones han sido fáciles de seguir. Más allá de todo, como comercializador, creo que la empresa como marca hace un trabajo increíble: aplica principios de comunicación B2C sin problemas a una categoría B2B que de otro modo sería aburrida. Ha sido un placer. Reseña recopilada por y alojada en G2.com.

Me decepcionó cuando cambiaron su soporte de chat 'humano' por un bot - seguramente es más rápido, pero no tiene la opción inmediata de que alguien pueda acceder a mi espacio de trabajo de forma remota y ayudarme con algo. Las capacidades son infinitas, por lo que a veces es difícil elegir en qué nueva integración sumergirse. Reseña recopilada por y alojada en G2.com.

I love using Customer.io! The campaign builder is incredibly useful and easy to use. I especially appreciate how intuitive it is to move blocks around and copy flows from one campaign to another. It makes creating and managing campaigns so much more efficient. Reseña recopilada por y alojada en G2.com.

There are a couple of things that could be improved. The email editor lacks an "undo" option, which can be really frustrating. If I accidentally delete something, there’s no way to recover it unless I exit the editor, which disrupts my workflow.

Another feature I miss is a way to check for overlaps between campaigns. When setting up a new campaign, it would be really helpful to see if some of its emails will collide with existing campaigns already running. Reseña recopilada por y alojada en G2.com.

I’m still using Customer.io at a moderate level, but I’m really happy with what I’ve seen so far.

The visual workflow builder makes it easy to set up emails based on product events, and there are plenty of customization options to personalize messaging.

I’ve also reached out to support a couple of times, and they’ve been super responsive and helpful. Reseña recopilada por y alojada en G2.com.

I don’t really have anything specific to dislike. The only issue I’ve run into is with the PostHog integration, but it’s still in beta. I haven’t reached out to the PostHog team yet, so I can’t say if it’s a real problem or just something on my end. Reseña recopilada por y alojada en G2.com.

- a pesar del gran número de funciones, la herramienta es muy fácil de usar

- capacidad para crear campañas de correo electrónico / push / mensajes en la aplicación / webhook en un solo lugar

- integración muy simple y amigable con las herramientas internas de la empresa

- plataforma de datos de clientes incorporada

- posibilidad de segmentación avanzada de la base de clientes

- CDP gratuito Reseña recopilada por y alojada en G2.com.

- realmente me resulta difícil quejarme de algo Reseña recopilada por y alojada en G2.com.

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Lo único que nos gustaría añadir es que el precio no es muy relevante para los usuarios que no son clientes habituales, por ejemplo, más correos electrónicos transaccionales para usuarios de una sola vez. Nos gustaría poder usarlo para esto también. Reseña recopilada por y alojada en G2.com.

It's a really powerful tool, but still quite easy to use. It' versatile if you want to gather a lot of date and put it to further use. Also both campaings and content editor are the best ones I had the pleasure to use. I would say it's easy to learn, but also takes some time to master. Reseña recopilada por y alojada en G2.com.

The only downside I've seen so far is the filtering options are different for using segments and other options (like filtering contacts or targeting the email recipients). Reseña recopilada por y alojada en G2.com.

I appreciate their expert customer support when my team needs additional assitance and the app SME or our Tech Team are not available to provide support in real-time. Reseña recopilada por y alojada en G2.com.

I would prefer to be able to get assistance in real-time. However, their support usually responds within 2--4 hours Reseña recopilada por y alojada en G2.com.