Pros y Contras de Case IQ

I was able to eliminate all my other manual tracking and I now have everything in one central location. The system is very easy to navigate as a user. Reseña recopilada por y alojada en G2.com.

Until we are communicating with our payroll system, everything is very manual still and slowing. The system can be a little overwhelming trying to navigate to where you need to be, lots of options. Reseña recopilada por y alojada en G2.com.

Case IQ has allowed our department to shift from a traditional sharedBox folder with PDF files for each case, to an entire system with extended capabilties. We are able to track each case's phase, set reminders, allow access to investigative teams, and so much more. Rather than having to dig through a folder and piece together the details of a case, we are able to see so many facts and data points for each case at once. It is extremely helpful from a productivity view, and I am sure there are capabilities to the product that we aren't utilizing yet. Overall, the organization of our current caseload is phenomenal compared to the historical cases that our organization has yet to integrate into the Case IQ system.

Additionally, we were assigned with a Customer Success Manager, Javiera, this year and that has been an extremely useful resource for our staff. We have felt an even more personal connection to Case IQ and have been able to expand our knowledge of the platform with Javi's help. She and the rest of the Case IQ team are super responsive to our requests and that has been a huge positive to our working relationship with Case IQ in this past year. She has helped us troublehsoot some small inefficiencies to increase productivity within the system as well. I cannot imagine how our department would operate without Case IQ at this point. Reseña recopilada por y alojada en G2.com.

One downside to CaseIQ is that it can take a bit of trial and error to figure out all of the possibilities with editing the form. That is not as much my strongsuit, but I can get a little overwhelmed when I look in the settings of our form to make any adjustments. It is wonderful that there are so many options, but it can be overwhelming which is why our team appreciates the help from Javi. She is really great at listening to our concerns and walking us through the settings on our form so that we can complete the adjustments on our end in the future as well.

We do find the Yellowfin reporting to be a bit hard to understand and manage. Our staff has had some sessions with Phuong Landry who has been extremely helpful in walking us through some of the capabilities within Yellowfin. That is one area that we have struggled to take full advantage of and is not as intuitive as the rest of the system, so we will be looking for more guidance on that in 2025.

Lastly, we have had issues with the search bar at the top of the page not returning the correct cases, or even relevant cases at some points. We usually search by the last 4 digits of a case file number, for example for case 2024-0989, we would search "0989", but occasionally that will populate results that have nothing to do with that case, and sometimes don't even have any of the same digits in common. Reseña recopilada por y alojada en G2.com.

I love CaseIQ, my favorite part of CaseIQ is how many features there are to play around with. You can truly customize the platform for your specific needs and their support team is extremely helpful in helping you achieve what you need to get out of the system. Reseña recopilada por y alojada en G2.com.

I don't have a lot of downsides to be honest. I would say my only downside is sometimes the search functinality is not perfect. I will search a case number, like 0588, and it will bring up a random case or a phone number with 588 in it first instead of the case #. Reseña recopilada por y alojada en G2.com.

El sistema es increíble y genera excelentes informes. La gestión de casos es fácil de manejar. Reseña recopilada por y alojada en G2.com.

La actualización a la nueva versión tomó mucho más tiempo de lo esperado y fuimos pasados entre varias personas durante el proceso. Hubo mucha repetición de lo que necesitábamos y sentimos que no nos escuchaban en ocasiones. Alguien nos prometía una funcionalidad y luego, cuando éramos pasados a la siguiente persona, descubríamos que no era posible; la integración parecía un poco desorganizada y tomó mucho tiempo. Reseña recopilada por y alojada en G2.com.

The customer service. Mariam Eke and Ankit Pal have been instrumental in helping us with implementation and learning the system. Reseña recopilada por y alojada en G2.com.

I don't have any downsides at this time. It takes a while to learn the system but that's expected. The system more than meets our needs. Reseña recopilada por y alojada en G2.com.

Case IQ es fácil de usar y entender por todo nuestro personal. La migración del antiguo i-Sight al nuevo Case IQ fue excelente, y todos amamos la funcionalidad del nuevo software. El equipo de soporte al cliente es increíble, desde el equipo de migración hasta todos los demás representantes. Usamos Case IQ para hacer un seguimiento de los casos que pasan por las agencias de policía en Alberta. El software nos permite ingresar casos detallados, luego ejecutar informes para obtener diferentes estadísticas y otra información pertinente. El software diariamente sin ningún problema. Reseña recopilada por y alojada en G2.com.

No hay desventajas en Case IQ....... Reseña recopilada por y alojada en G2.com.

Case IQ es una solución de software robusta. La herramienta nos permite obtener rápidamente información sobre nuestras actividades de cumplimiento y garantizar que nuestras resoluciones de casos sean equitativas y justas. Nuestra capacidad para configurar la herramienta y crear informes automatizados y potentes es increíblemente útil tanto para los responsables de la toma de decisiones como para los usuarios diarios. Reseña recopilada por y alojada en G2.com.

La única dificultad que enfrentamos es la adopción por parte de los usuarios y la curva de aprendizaje. Pero en nuestro caso, esto es una función de nuestras propias solicitudes de personalización. La herramienta permite personalizaciones tan poderosas que nos permitió avanzar rápidamente, en nuestro calendario de configuración, mucho más allá de nuestro calendario de capacitación e implementación de usuarios. Ahora estamos trabajando para identificar qué personalizaciones añaden valor y qué personalizaciones deberían revertirse, al menos temporalmente. Reseña recopilada por y alojada en G2.com.

CaseIQ tiene una capacidad analítica poderosa que permite a las organizaciones identificar riesgos organizacionales y asegurar una primera línea de apoyo para el cumplimiento y los problemas de ER globales. El sistema es completamente configurable a las prácticas actuales o las mejores prácticas de la industria y permite flexibilidad para escalar en otras áreas según sea necesario para su organización. El sistema parece limpio y fácil de usar y puede asegurar roles de seguridad y compartir piezas clave con partes interesadas externas, por ejemplo, legales según sea necesario. Reseña recopilada por y alojada en G2.com.

Me encantaría una configuración plug and play para que se requiera menos tiempo en la implementación para estar en funcionamiento. Reseña recopilada por y alojada en G2.com.

File share and the portal creating more accessibility for our users and reporters. Reporting software making data analysis more accessible. Reseña recopilada por y alojada en G2.com.

Some of the customization can limit how quickly those areas can be updated. Reseña recopilada por y alojada en G2.com.

The collaborative features for our team, workflow customizations, and data analytics features of Case IQ are invaluable for our team. The representatives from Case IQ that worked with us to set up system and customize it for our team were incredibly knowledgeable and helpful. We now use Case IQ every day in our department. Reseña recopilada por y alojada en G2.com.

For administrators of the system, some of the settings menus are unintuitive and have a steep learning curve. I hope that more options for integrating other products and external systems are implemeted, such as the ability to sync your Case IQ meetings with your Outlook calendar. Reseña recopilada por y alojada en G2.com.