el equipo de servicio al cliente es útil cuando tengo un problema y necesito ayuda. Reseña recopilada por y alojada en G2.com.
Que si quieres editar un flujo de trabajo, no puedes editar en el medio del flujo, tienes que empezar desde cero. Reseña recopilada por y alojada en G2.com.
Reseñas en Video
Un excelente software de seguimiento de llamadas de marketing telefónico.
Leads para clientes.
Es fácil de usar
1,509 de 1,510 Reseñas totales para CallRail
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The Transcripts of all our Calls. Being able to double check all calls with a read through vs relistening to each call over and over. Copy and Pasting exactly what the customer says from the transcript over to our dispatch app so our Field Tech know in advance exactly what the customer is asking for is a fantastic feature. Reseña recopilada por y alojada en G2.com.
Customer support leaves much to be desired. Callrails ability to help you via chat is great but over the phone is like pulling teeth. The only problem with the Chat is you have to leave your account and access it most times from call rails website home page then you have to copy and past your account info from lead center. Reseña recopilada por y alojada en G2.com.
I've been using CallRail extensively across five different companies, managing around 50 tracking numbers for ads, print collateral, car wraps, and our website.
The AI features are impressive, making it easy to analyze calls, automate insights, and optimize performance. Integrations and notifications are seamless, ensuring I never miss important data.
The call summaries are a game-changer, allowing me to quickly assess call quality. By reviewing these insights, I’ve been able to refine our call center SOPs, ultimately saving jobs and improving customer interactions. CallRail is an essential tool for any business serious about tracking and optimizing their inbound calls. Reseña recopilada por y alojada en G2.com.
UX/UI I think can be a better bit better. Buts its pretty easy to use/ 8/10 Reseña recopilada por y alojada en G2.com.
What is most helpful about CallRail is the organization that it helps bring to inbound calls. Our company has recently started utilizing tags, and plans to continue to use them with the new Conversation Intelligence feature. This feature provides a transcript of the voicemail (helpful specifically for my role) and also gives an indication on how positive or negative the message is. I also like the HubSpot & CallRail Integration, as it does help take care of a few manual steps. Lastly, our customer support account manager Amber is kind and responsive. Reseña recopilada por y alojada en G2.com.
The downside of CallRail is that it's not overly user-friendly. I mean that in the sense that there is a lot of features on CallRail, but it's organized in a way that you need to know where to find what you're looking for, and it's harder to find otherwise. Also I hope that the CallRail & HubSpot integration continues to improve. Reseña recopilada por y alojada en G2.com.
CallRail has the best user experience of any other call-tracking platform that I have used. Everything is seamless and easy to find. Their support is next level as well! Implementing the platform was so easy for many clients I have worked on! Being able to jump in daily and listen to calls or check in on reports has been great. The integrations are easy to setup and they have many to choose from. Reseña recopilada por y alojada en G2.com.
The notifications are a bit lacking. I would love to have more customizable notification to send to people they apply to. Reseña recopilada por y alojada en G2.com.
CallRail ha sido un cambio de juego y un salvavidas para nosotros. Ha ayudado a identificar varios problemas con nuestra recepción (formularios y llamadas). Poder transcribir llamadas y buscar es una gran característica. Nos ayuda con la atribución de marketing para nuestras campañas de correo directo y con la capacitación de los vendedores sobre qué decir y qué no decir. Fue muy rápido y fácil de configurar, crear nuevos números es fácil. Me gusta que te alerta cuando los números están ciclando demasiado rápido. No tenía idea de que CallRail resultaría ser una herramienta tan valiosa para nosotros, y la uso casi a diario. Reseña recopilada por y alojada en G2.com.
Probamos el Convert Assist, y creo que es una gran herramienta. Sin embargo, tiene que ser visto de manera individual, y no damos acceso a todos a CallRail. Hacer algún tipo de búsqueda masiva también podría ser útil. Creo que necesitamos integrarlo con Salesforce como un próximo paso para aprovechar realmente algunas de las funcionalidades. Reseña recopilada por y alojada en G2.com.
i like the feature of having callrail transcribe calls for us. customer support is also very easy to get a hold of anytime we need help with small or big concerns. we use it every single day and our business heavily relies on it. it's super easy to setup and get going. there is also an api if you need to integrate with other apps like email etc. Reseña recopilada por y alojada en G2.com.
wish they had sip phone options so we can answer calls on a hardware phone instead of cell phones Reseña recopilada por y alojada en G2.com.
The core function to housing data on call attached to digital and organic marketing campaigns is great for our clients. Reseña recopilada por y alojada en G2.com.
I think in terms of what it does is valuable but how they get there seems to need work. As a leader in the product space I find that their product is kind of a mess. The management of each client is certainly not intuitive, and to cancel is nearly impossible. Reseña recopilada por y alojada en G2.com.
Facilidad para configurar y ejecutar tanto la adquisición de números como el seguimiento y etiquetado. Reseña recopilada por y alojada en G2.com.
A veces un poco peculiar, pero está bien una vez que comienzas. Reseña recopilada por y alojada en G2.com.
Very easy to implement and integrate into your web properties and digital advertising. I've used this frequently on client campaigns for tracking call performance. Reseña recopilada por y alojada en G2.com.
In my experience, there are little to no downsides to using this solution for call tracking. Reseña recopilada por y alojada en G2.com.
I like the interface, it's much easier to use than Call Tracking Metrics, and much more user friendly. Also less expensive and more transparent than other companies. Reseña recopilada por y alojada en G2.com.
I legitamately can't think of any downsides to Call Rail. Reseña recopilada por y alojada en G2.com.
