Pros y Contras de Blackbaud Raiser's Edge NXT

I like the ease of use and the analytics. The graphics that are included on the dashboards are really helpful to see a high-level view of fundraising dollars. The list functionality is getting there--it's not quite as robust as a query, but I can see how it might evolve. Reseña recopilada por y alojada en G2.com.

It's costly and prices small nonprofits out of utilizing it. Customer support is lacking, and it's difficult to get a hold of someone if you run into an issue. If you want to add features, often they come with an additional price.If you want to integrate a product outside of NXT, it's not always easy to do and always comes at an additional cost as well. Reseña recopilada por y alojada en G2.com.

Raiser's Edge NXT is a web based version of your RE database that houses everything you have recorded about your constituents, including biographical information, giving history, staff interactions and multiple other pieces of information. RE makes it very easy to navigate a donors record using common terms like Bio, Addresses, Relationships and Gifts. The most important aspect of NXT is that it is web based, so the information can be accessed from anywhere, and on any device. Reseña recopilada por y alojada en G2.com.

If you were a user of the Raiser's Edge (database view) before upgrading to RE NXT (web view), you are going to notice a lot of quirky things about RE NXT that need to be addressed still, if there is even a plan to address them. One of the most concerning things is that the terminology used between the two views of RE can be different. Additionally, when uploading attachments to the Media tab/tile of a constituent record, the attachments are only visible in NXT if they are added from the original database view. If your fundraisers are adding attachment vix NXT remotely, they are not able to be seen from the database view, and often get added twice becasue data folks add them in the proper way without realizing they were already added in NXT.

The reporting capabilities in NXT do seem to be much more modernized, but there was a good 6 month period of time where revenues from database view and NXT did not match. It took months of working with a product support team for them to identify a "code problem" on the backend of Raiser's Edge that was causing a doscconet between the two. Unfortunatly, due to that situation, and so many countless others, I do tell our fundraiser's that they cannot trust revenue figures from RE NXT without running them by me to double check from the database view.

RE NXT has the potential to be a great tool, but Blackbaud is a huge company and they often seem to be very focused on "the next thing," rather than focusing on trying to enhance the current thing. Or in some cases, just make the current tools work properly.

And once you're locked in to a multi-year contract with them, you're kind of on your own with problems and frustrations, and their customer service is terrible. Reseña recopilada por y alojada en G2.com.

Es una tienda integral para ayudar a rastrear clientes, actividades, apelaciones, correos electrónicos, pagos y mucho más. La personalización es realmente infinita. Si hay una función que necesitas rastrear/informar/listar, hay una manera de hacerlo en Raiser's Edge NXT. Reseña recopilada por y alojada en G2.com.

No encuentro la versión de la base de datos muy fácil de usar. Ocasionalmente hay TANTAS opciones que es difícil descifrar cuál es la mejor para usar. Reseña recopilada por y alojada en G2.com.

NXT is intuitive and easy to use. Multiple optional widgets are team favorites. Reseña recopilada por y alojada en G2.com.

It is extremely expensive and annual rate increases are astronomical. One of our favorite features in currently on the chopping block and ready to be eliminated. Frequent down time makes access inconsistent which is frustrating. Reseña recopilada por y alojada en G2.com.

Me encanta lo fácil que es para los recaudadores de fondos que tratan con donantes registrar sus acciones y buscar a los constituyentes. Es muy fácil de usar. Los informes también son muy sólidos y fáciles de personalizar utilizando consultas y exportaciones. ¡El formulario de donación optimizado a través de donaciones en línea se ve genial! Reseña recopilada por y alojada en G2.com.

Hay margen para que la herramienta de detección de duplicados mejore, ya que muchos duplicados se escapan, cuando se utiliza un formulario de registro de eventos los pagos aparecen como donaciones en el registro del constituyente lo que puede causar problemas de informes, y lamentablemente los regalos recurrentes no pueden procesarse como pagos de promesas. Reseña recopilada por y alojada en G2.com.

Blackbaud Raiser's Edge NXT is a great and modenr way for Raiser's Edge to allow fundraisers and others to really manage their database and customer relationships. There are many features that you can add and use to ensure that you are getting the most out of it. In addition, there is a lot of support from forums and customer service who will help if set you up for success. Reseña recopilada por y alojada en G2.com.

The main downside is that there is a lot of ways that you can utilize NXT and so you really need to work with a professional to ensure you are using it correctly and that it is set up appropirately for your needs. It is not to difficult to manage and worth it to ensure that you are maximizing your use of the platform. It is just as user friendly as Salesforce or ClearView and a great competitor to them, especially as they add more features. Reseña recopilada por y alojada en G2.com.

The reporting formats much better and the filters for the reporting are clearer. Reseña recopilada por y alojada en G2.com.

Since the transition to RE NXT is not complete, it is hard to say what I don't like. I find it more difficult to edit gifts which I don't like. Reseña recopilada por y alojada en G2.com.

Me gusta que el componente NXT de Raiser's Edge permita conexiones tecnológicas más actualizadas (a través de APIs en la nube) mientras que todavía podemos tener a otros empleados trabajando con la aplicación de escritorio de Raiser's Edge para obtener los datos más detallados para nosotros. Reseña recopilada por y alojada en G2.com.

Deseo que Raiser's Edge NXT ofreciera un calibre más alto de herramientas integradas (correo electrónico, informes, etc.) que estuvieran a la par con sus competidores (Salesforce). Hemos encontrado que las herramientas integradas son insuficientes, lo que nos obliga a gastar más en otras herramientas y luego tener que configurar integraciones entre las diferentes herramientas y NXT en la medida de lo posible. Reseña recopilada por y alojada en G2.com.

I love that there are classes you can take that have real people teaching them. It very much helps with getting up and running with the software. I also like that they have very responsive customer service so if something goes wrong, you're able to figure out how to fix it instead of just hoping some random person online asked your exact question at some point Reseña recopilada por y alojada en G2.com.

The way the database view looks is so dated and clunky that it is difficult to learn how to use it at times. It is definitely not intuitive. It is also very frustrating that, even once you learn how to complete a task in database view (after 35 clicks and three hours spent training with an instructor), those same features are not available in the webview/NXT. And sometimes, the data you just entered may be in NXT somewhere, but it is under a different name and in a completely different layout so if no one you're working with knows where it is, you have to contact support to see if it's hidden under a different name somewhere Reseña recopilada por y alojada en G2.com.

La capacidad de acceder a una amplia gama de nuestros datos en un navegador web desde cualquier dispositivo en lugar de tener que preocuparse por tener acceso a una computadora portátil con software dedicado (aunque la vista de la base de datos también está llena de funciones) - excelente para los gestores de donantes y el personal que está en movimiento y necesita acceder a los datos. Gran banco de integraciones con otros softwares, y ahora realmente emocionados por la asociación con Microsoft Power Platform para más integración de datos. La interfaz de usuario es limpia y fácil de navegar, y la seguridad/permisos de usuario son fáciles de gestionar también. Reseña recopilada por y alojada en G2.com.

Actualmente, los regalos necesitan ser revisados individualmente en la vista web, en lugar de la vista por lotes que admite la vista de base de datos, con la esperanza de ver mejoras en eso en un futuro cercano. El chat de soporte puede ser lento y no proporcionar tanto apoyo como su soporte telefónico puede ofrecer. Reseña recopilada por y alojada en G2.com.