Pros y Contras de Autotask Professional Services Automation (PSA)

Las entradas de tiempo son fáciles

Código rápido para notas Reseña recopilada por y alojada en G2.com.

Los informes estándar necesitan ser mejorados y los informes en vivo son difíciles de configurar. Reseña recopilada por y alojada en G2.com.

a lot of useful tools like widgets and timesheet Reseña recopilada por y alojada en G2.com.

some things could be updated, like ticket creation Reseña recopilada por y alojada en G2.com.

La gestión de boletos, las asociaciones son la característica más importante para nosotros. Reseña recopilada por y alojada en G2.com.

Informes de complejidad: Apreciaría una forma más sencilla de informar a los ejecutivos. Reseña recopilada por y alojada en G2.com.

Simple, limpio, widgets. Las reglas de flujo de trabajo son geniales. Reseña recopilada por y alojada en G2.com.

El calendario es un poco torpe. Crear llamadas de servicio recurrentes también es torpe. Reseña recopilada por y alojada en G2.com.

MSP focused, integrations, growth, and scalability. Reseña recopilada por y alojada en G2.com.

No true voip integration for phone services, account popup, etc. Reseña recopilada por y alojada en G2.com.

Large number of integrations.

If you can figure out how to do what you want, it's very flexible. But not easy to use. Reseña recopilada por y alojada en G2.com.

We had to do six hours of onboarding webinar classes before we could even begin. The classes were all scheduled in Europe time, meaning we were up all hours of the night and morning to do these classes.

We couldn't even talk to tech support till after the classes.

Then they set up our blank instance and said "Go to it!". By the way there is no sandbox environment, everything you do is in the live database and there are LOTS of things that CANNOT be undone once you do them, but there's no warning that this is the case.

Basically we ended up spending lots of time staring at boring webinars and then were presented with a nearly-empty app and expected to build it out ourselves with no sandbox environment to test things, and knowing that some changes are irreversible.

And it's expensive, too. Reseña recopilada por y alojada en G2.com.

There are so many features and functionalities inside. It's more than what ClickUp or Monday offer. I have also used different CRM tools but Autotask does not only cover what a crm does. It's the best project/ticketing tool for IT businesses. Reseña recopilada por y alojada en G2.com.

Not really a dislike but it's taking me sometime to become familiaized on the platform. I need to sit down for one or two whole days (without interruptions) to become proficient with it. Reseña recopilada por y alojada en G2.com.

Completamente modular para adaptarse a tus necesidades. Reseña recopilada por y alojada en G2.com.

Dado que es completamente modular, requiere algo de trabajo para llevarlo a donde lo deseas. Reseña recopilada por y alojada en G2.com.

Me gusta la visión simplista de ITSM. Me gustaría ver cómo continúan las cosas a lo largo de 2024. Reseña recopilada por y alojada en G2.com.

La atención a los detalles. Enfocado en los grandes cambios, pero muchos pequeños cambios harían la vida más fácil. Reseña recopilada por y alojada en G2.com.

It has what's necessary, even if it is designed in a way that makes it impossible for reasonable data management. Reseña recopilada por y alojada en G2.com.

They will treat you like the dumbest person on the planet, but can't consistently spell "device" correctly in their documentation.

Tech support is not tech support, it's a place to be told how to properly click a link and that's it.

They cannot provide an update that produces zero issues.

Their database is designed in a manner that prevents a user from cleaning out unneccesary information.

The application is very slow.

Updates since Kaseya bought them do not function the same as the platform. Reseña recopilada por y alojada en G2.com.