Syncro Bewertungen & Produktdetails

Syncro has truly simplified our workflow and made managing our business operations smoother. We rely on it daily, and its wide range of features ensures we have everything we need. The ease of implementation was a major plus, allowing us to get up and running quickly without hassle. Whenever we've encountered issues, Syncro's support team has been incredibly helpful and knowledgeable. Additionally, integrating it with our billing system has been a breeze. I would have no problem recommending this product to friends, family, or other businesses. Bewertung gesammelt von und auf G2.com gehostet.

I'm not fully keen on the recent update as it requires me to navigate some new changes, it's just a learning curve. I'm confident that once I get accustomed to the new layout and features, I'll end up loving it even more! Bewertung gesammelt von und auf G2.com gehostet.

Ich habe mehrere RMM-Tools verwendet, und dies war bisher mein Favorit - benutzerfreundliche Oberfläche mit mehreren Synchronisationsfunktionen. Der Kundensupport ist gut und es gibt auch eine Hilfe-/Community-Gruppe in den sozialen Medien, die praktisch ist. Ich habe dies täglich stundenlang in den letzten 3 Jahren verwendet. Die Einführung/Implementierung des Syncro-Agenten bei Kunden ist einfach und es ist ein leistungsstarkes Tool mit Hintergrundfunktionen zur Nutzung von CMD- und Skriptfähigkeiten. Es ist einfach, Buchhaltungspakete zu integrieren, und Syncro nutzt mehrere Drittanbieter-Apps und -Funktionen, um dem Benutzer zu helfen. Bewertung gesammelt von und auf G2.com gehostet.

Ich würde nicht sagen, dass es irgendwelche Nachteile bei Syncro gibt - neue Updates und Funktionen werden ziemlich oft eingeführt, sodass alles Fehlende normalerweise ziemlich schnell behoben wird. Bewertung gesammelt von und auf G2.com gehostet.

Lots of things i like, they are:

- How quickly i can get to and resolve a user issue

- Its super adaptable to any environment - i can make the system as great or as poor as i want it to be, limited only by my scripting ability (even then there is a community library full of scripts to utilize).

- The product is super reliable and extremely cheap for the amount of features we get

- Great pricing passed onto syncro users partnerships such as bitdefender AV for $1.30

- Allows us to explore

- Feature Rich

- Constant improvement. The product has come a long way since i first started using it. Bewertung gesammelt von und auf G2.com gehostet.

- you are on a different timezone to us (australia AWST) so its very hard for me to make the webinars and learning sessions, as a result i hardly put in requests or ask for assistance, most, if not; all all syncro events/communique tend to happen on american timezones), waking up 2am/3am to catch important updates isnt feasible, and when chatting with someone their responses come in around the same time, so a query/request can sometimes take days/weeks to get to the bottom of as were sending 1 message a day when we wake up to respond. Which in I.T isnt feasible. Personally I've just ended up gravitating towards just siloing myself off and figuring out whatever i require myself.

- No help with initial setup which means i'm about 99% certain i could be utilizing the system better. Syncro is pretty huge, which especially as a newby can be quite overwhelming (setting up billing, patching, rolling out agents, remediation, branding, ticketing, automations etc) so you tend to 'half bake' the stuff your not sure of. 4/5 years down the track (in my case) your still pretty much using the system as you set it up, with a few minor adjustments/improvements and you dont even know that things could be setup better, or vastly improve your life.

- i found in the past when using other PSA's/RMM's such as datto - they would invite people to join them in their city and meet some of the faces. you would inevitably meet other MSP's who are utilizing the system differently to you and you can then knowledge share (as I.T guys are a pretty sharing bunch) they'd also do demo's etc and you'd enevitably bed into their product more, as you become part of the community. Bewertung gesammelt von und auf G2.com gehostet.

When I began my IT journey one year ago, I had no previous exposure to any PSA tools. I was pleasantly surprised at how easy it was to navigate the software and how quickly I was able to master the software. I can only imagine how much harder my job would be if I didn't have access to the remote software and the backgrounding tools Syncro provides. I like the colour scheme, the filters, the status'. It all makes it very clear about what the next action I have to take with my tickets is. Bewertung gesammelt von und auf G2.com gehostet.

The feature that negatively affects me the most is the way emailing a customer and the private notes switch. I have on two occasions accidently sent what was meant to be a private note an email to a customer which they shoudln't have seen. I wish it was more clear when you are about to send a private note and when you are about to send an email. Bewertung gesammelt von und auf G2.com gehostet.

Ich habe in der Vergangenheit mehrere verschiedene Softwareplattformen ausprobiert. Alle großen Namen, einige aufstrebende Anwärter und einige bewährte, aber nichts war so einfach zu bedienen wie Syncro. Die Lizenzierungsplattform ist großartig für den Geldbeutel, ich erhalte genaue Informationen, die Konfiguration ist ein Kinderspiel, und es hilft mir wirklich, Zeit zu sparen und mehr Geld zu verdienen. Bewertung gesammelt von und auf G2.com gehostet.

Die Integration mit Splashtop bereitet mir von Zeit zu Zeit Probleme, aber es ist kein K.-o.-Kriterium. Es ist ärgerlich, ein weiteres Fernzugriffstool implementieren zu müssen, aber da Syncro so günstig ist, ist es schön, ein Backup für den Fall der Fälle zu haben. Das hatten wir auch immer, als wir andere Plattformen nutzten. Das Scripting ist nicht immer 100%ig genau, aber ich hatte keine größeren Probleme. Es ist definitiv besser als das, was ich in der Vergangenheit mit anderen Anbietern erlebt habe. Ich wünschte auch, sie hätten eine mobile App, die etwas taugt. Die aktuelle Version ist im Grunde unbrauchbar. Bewertung gesammelt von und auf G2.com gehostet.

yncroMSP is a fantastic all-in-one platform for MSPs! The combination of RMM, PSA, and invoicing in a single solution makes managing clients seamless. The automation features save time, the interface is user-friendly, and the support team is responsive and helpful. Highly recommended for any MSP looking to streamline operations and boost efficiency! Bewertung gesammelt von und auf G2.com gehostet.

The interface needs some work, I like to see it get a facelift with more of a ICON based soluation sort of like Ninja I am not switching to Ninja howver I love the interface they have. In the furture I love to see a face lift. Also, it would be nice to not have to pay full price for an accouting user that just needs to go in and run accounting reports. Bewertung gesammelt von und auf G2.com gehostet.

I love the scripting abilities. Being able to take some Powershell that I've already run through the Background tools and then push it out as a script to all or a subset of endpoints is great.

Integration with our preferred remote access tool, ScreenConnect is great.

Invoice integration with Pax8 makes it easy to create our monthly invoices with the correct numbers of licenses.

Everything is speedy, and I don't waste a lot of time waiting for loading between modules.

Also, the pricing is great for a shop with just a few users. Bewertung gesammelt von und auf G2.com gehostet.

Inventory/Invoicing - I purchase a fair number of one off products and the multiple steps to put something on a PO, then sell it on an invoice is not as streamlined as I would prefer

I know it's asking a lot, but I would love to be able to join a background session in ScreenConnect from Syncro, but I know this is not high priority.

I'd also love to see the Assets page modernized a little bit. It would be nice to be able to drill down directly from column headings, and some grouping with expanding/minimizing would be nice as well. Bewertung gesammelt von und auf G2.com gehostet.

I've been with Syncro for he last 5 years and have been impressed with the utilitarian nature of the tool. As a startup MSP the bottom line matters and Syncro addresses this in ample ways. It's and RMM toolset that is robust and flexible, It's a customer manger and Billing platform that is very adequate for startup needs lending itself to cost savigs. Getting on the platform is easy as signing up online, the team at Syncro took the time to train and onboard me and continue to be available should I have questions about any needs. This is an integral part of of my business I use it every day, especially on the Billing side where these activities are automated for me and customers find it easy to interact with. There are so many tools that Syncro will work with that again make sense for the startup and mature shops alike. Integrations like Antivirus and Billing, Documentation, thridparty call centers the list goes on and on. the most important part to me was time as an early on sole proprietor, Syncro was extremely easuy to set up and almost as easy and intuative to learn. If you are in search for a mature RMM and customer management tool Syncro won's disapoint. Bewertung gesammelt von und auf G2.com gehostet.

With everything helpful a tool set can offer, there are also the realistic ways to look at it as well. Syncro can at time be a tool that al aspects of it are not going to easyly from with you like the billing side. Scripting takes some effort to understand but not unsurmountable. I'm sot a super big fan of the new branding, but it's growing on me. Bring back the Octopus. Bewertung gesammelt von und auf G2.com gehostet.

Easy RMM config, customer and contacts setup, all quite customisable.

Great integration with Splashtop and BitDefender, both of which I use extensively.

Easy policy management and scripting tools backed with a selection of community scripts.

Microsoft Patching and 3rd party (chocolatey) patching all works really well for this small MSP.

Haven't needed customer support very often in just over a year of use but when I did it was great.

It was quick and easy to setup and get going. I use it every day.

Oh and the new app recently added is great too, having remote control of assets on the go is so handy sometimes. Bewertung gesammelt von und auf G2.com gehostet.

I can't think of many downsides. The recent re-brand I do not like that much, but that's just aesthtics and I can deal with. Bewertung gesammelt von und auf G2.com gehostet.

I can run my entire one-man IT business from a single pane of glass without needing to open mutliple tabs. The app integrates with alot of the apps I already use and the API feature is easy to implement. I use Syncro everyday to manage my day to day operations, invoice and payments, etc. Customer support is really helpful and are always available to help 24/5 Bewertung gesammelt von und auf G2.com gehostet.

The only downside is the lack of AI integration but I think that is coming soon so that's great. Bewertung gesammelt von und auf G2.com gehostet.