Dovetail Preisübersicht

- Funktionalitäten:

Interviews transkribieren und hervorheben, um sie leicht mit allen Beteiligten zu teilen

- Guter Kundensupport

- Gute-ish KI-Implementierung, die echte Probleme anspricht Bewertung gesammelt von und auf G2.com gehostet.

Kernfunktionen wie Arbeitsbereich-Tags oder Felder sind durch teure Enterprise-Pläne gesperrt, die sich ein Unternehmen wie unseres nicht leisten kann. Die Benutzeroberfläche kann von Zeit zu Zeit etwas umständlich sein. Einige Eingaben könnten mit Integrationen (z.B. Hubspot, Featurebase...) besser automatisiert werden. Bewertung gesammelt von und auf G2.com gehostet.

We aim to break research into bite-sized insights and Dovetail used to be a tool that allowed our team to manage our insights effectively. However, it removed features and replaced them with AI tools that are inadequate and misleading, while also making the interface increasingly confusing. Bewertung gesammelt von und auf G2.com gehostet.

We built a large research database in Dovetail over three years, which included numerous interviews, highlights, insights, and global tags. A few months ago, Dovetail removed the features that helped us navigate this extensive database, stating that they are now only available in the ten times more expensive enterprise plan (10x just to be able to use it as we did before).

Their customer support seemed indifferent to our disappointment, responding with something like, "We have AI features that can replace your old workflows." However, these new features are poor, and as a result, we now have to spend significantly more time in Dovetail.

Additionally, the transcription feature hasn't been updated in years, and other tools provide more accurate and cleaner transcriptions. Essentially, Dovetail keeps adding new features that aren't as good while removing or halting the development of the features that made it useful for us. Bewertung gesammelt von und auf G2.com gehostet.