Compare Yotpo and eKomi 
At a Glance
Market Segments
Small-Business (77.3% of reviews)
Small-Business (69.2% of reviews)
Entry-Level Pricing
Free Forever
No pricing available
Yotpo
Star Rating
(237)4.3 out of 5
Market Segments
Small-Business (77.3% of reviews)
Entry-Level Pricing
Free Forever
Free Trial is available
Browse all 3 pricing planseKomi
Star Rating
(14)2.8 out of 5
Market Segments
Small-Business (69.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about eKomiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Yotpo excels in Quality of Support with a score of 8.8, while eKomi struggles significantly in this area with a score of just 3.8. Reviewers mention that Yotpo's support team is responsive and helpful, making it easier for businesses to resolve issues quickly.
- Reviewers mention that Yotpo's Ease of Use is rated at 8.5, compared to eKomi's 6.2. Users on G2 highlight that Yotpo's interface is intuitive and user-friendly, allowing for a smoother experience when managing customer reviews and feedback.
- G2 users report that Yotpo offers superior Text Messaging features, particularly in Bulk SMS (9.3) and Automatic URL Shortening (9.0), while eKomi lacks comparable functionality in these areas. Reviewers say that these features enhance marketing efforts significantly.
- Users say that Yotpo's Product Direction is rated at 8.0, indicating a positive outlook for future updates and features, whereas eKomi's score of 4.7 suggests a lack of confidence in its development trajectory. Reviewers mention that Yotpo frequently rolls out new features based on user feedback.
- Reviewers mention that Yotpo's Community Q&A feature scores 8.2, providing a platform for customer engagement, while eKomi's score of 5.0 indicates a less effective solution. Users report that Yotpo's community features foster better interaction between brands and customers.
- Users on G2 report that Yotpo's Order Management capabilities, particularly in Review Forms (8.1), are more robust than eKomi's (4.7). Reviewers say that Yotpo allows for greater customization and personalization in gathering customer feedback, enhancing the overall user experience.
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Pricing
Entry-Level Pricing
Yotpo
Free
Free Forever
Up to 50 monthly orders,
Review Request Emails,
On-site Widgets,
Moderation & Commenting,
Social Push & SEO Page,
And more.
eKomi
No pricing availableFree Trial
Yotpo
Free Trial is available
eKomi
No trial information availableRatings
Meets Requirements
8.6
189
4.8
11
Ease of Use
8.5
190
6.2
11
Ease of Setup
8.0
124
5.8
6
Ease of Admin
8.1
124
4.2
6
Quality of Support
8.8
183
3.8
10
Has the product been a good partner in doing business?
8.5
121
3.1
6
Product Direction (% positive)
8.0
177
4.7
11
Features by Category
Text Messaging
9.3
18
Not enough data
7.7
11
Not enough data
8.8
17
Not enough data
8.7
13
Not enough data
9.0
16
Not enough data
8.9
12
Not enough data
8.6
17
Not enough data
8.2
14
Not enough data
SMS Platform
7.6
13
Not enough data
8.6
16
Not enough data
9.0
5
Not enough data
Feature Not Available
Not enough data
9.0
8
Not enough data
7.4
7
Not enough data
Collection
7.9
32
|
Verified
6.3
5
8.1
47
|
Verified
4.7
6
7.5
46
|
Verified
5.0
6
7.9
42
|
Verified
5.6
6
8.2
37
|
Verified
5.0
6
Moderation
8.4
49
|
Verified
5.6
6
8.0
46
|
Verified
4.2
6
7.9
34
|
Verified
5.0
6
Use Cases
8.4
50
|
Verified
5.6
6
7.7
34
|
Verified
5.6
6
8.1
44
|
Verified
4.2
6
Administration
7.4
41
|
Verified
4.2
6
7.4
31
|
Verified
4.7
6
7.8
41
|
Verified
4.7
6
8.2
42
|
Verified
4.7
6
7.4
24
|
Verified
4.7
6
Display Options
7.6
30
|
Verified
4.4
6
7.9
46
|
Verified
3.9
6
7.6
47
|
Verified
4.4
6
7.6
40
|
Verified
5.0
6
Generative AI
Feature Not Available
Feature Not Available
Loyalty Experience
7.9
27
Not enough data
8.0
27
Not enough data
7.6
21
Not enough data
8.2
24
Not enough data
7.6
14
Not enough data
8.1
19
Not enough data
Loyalty Platform
7.9
21
Not enough data
8.2
18
Not enough data
7.7
21
Not enough data
7.7
14
Not enough data
7.7
24
Not enough data
Visual UGC
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.1
45
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
35
|
Verified
Not enough data
Reporting
8.4
15
Not enough data
8.1
33
|
Verified
Not enough data
8.7
49
|
Verified
Not enough data
Media Monitoring
7.6
12
Not enough data
8.2
31
|
Verified
Not enough data
8.4
26
Not enough data
In-House Management
Feature Not Available
Not enough data
8.3
12
Not enough data
Generative AI
Feature Not Available
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Yotpo and eKomi are categorized as Review Management
Unique Categories
Yotpo is categorized as SMS Marketing, Customer Advocacy, User-Generated Content, Loyalty Management, and Online Reputation Management
eKomi has no unique categories
Reviews
Reviewers' Company Size
Yotpo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eKomi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
20.0%
Consumer Goods
12.4%
Apparel & Fashion
11.6%
Health, Wellness and Fitness
6.2%
Food & Beverages
4.9%
Other
44.9%
Retail
23.1%
Chemicals
15.4%
Accounting
15.4%
Telecommunications
7.7%
Public Safety
7.7%
Other
30.8%
Most Helpful Reviews
Yotpo
Most Helpful Favorable Review
Louise K.
Verified User in Retail
That I don't need to book a web developer to use this. It is really very easy to change settings and get this working with plug in integration.
Most Helpful Critical Review
Ron W.
Verified User in Construction
The two main drawbacks are. 1. Reviews are 100% vetted by the vendor. You can delete or edit to your heart's content, making them worthless. You can even set it up to only publish positive reviews, so no one ever sees anything negative. I find this to...
eKomi
Most Helpful Favorable Review
Verified User in Computer Software
Very easy to use and made you feel at ease using the platform.
Most Helpful Critical Review
Verified User in Retail
We used their services for two years, and then decided to change to a better more responsive service. The lack of support we attributed to the company being based overseas, however not only days would go by, but months, without a response. We emailed to...
Louise K.
Verified User in Retail
That I don't need to book a web developer to use this. It is really very easy to change settings and get this working with plug in integration.
Verified User in Computer Software
Very easy to use and made you feel at ease using the platform.
Ron W.
Verified User in Construction
The two main drawbacks are. 1. Reviews are 100% vetted by the vendor. You can delete or edit to your heart's content, making them worthless. You can even set it up to only publish positive reviews, so no one ever sees anything negative. I find this to...
Verified User in Retail
We used their services for two years, and then decided to change to a better more responsive service. The lack of support we attributed to the company being based overseas, however not only days would go by, but months, without a response. We emailed to...
Discussions
Yotpo has no discussions with answers
eKomi has no discussions with answers
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