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Compare WhatsApp Business Platform and respond.io 
At a Glance
Market Segments
Small-Business (64.0% of reviews)
Small-Business (74.4% of reviews)
Entry-Level Pricing
No pricing available
Starting at $99.00 Per Month
WhatsApp Business Platform
Star Rating
(173)4.6 out of 5
Market Segments
Small-Business (64.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatsApp Business Platformrespond.io
Star Rating
(424)4.8 out of 5
Market Segments
Small-Business (74.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that respond.io excels in user satisfaction, boasting a higher overall rating compared to WhatsApp Business Platform. Users appreciate its easy implementation and simple setup, making it straightforward to use for managing client communications.
- Users say that respond.io's organization and accessibility across multiple platforms significantly enhance their workflow. One user highlighted how it helps them stay focused and save time when handling messages, which is a crucial aspect for small businesses.
- Reviewers mention that while WhatsApp Business Platform offers valuable features like free international calling and instant file sharing, it falls slightly behind in overall user satisfaction compared to respond.io. Users appreciate these features but note that the platform could benefit from improved support.
- According to verified reviews, respond.io shines in its quality of support, receiving higher ratings than WhatsApp Business Platform. Users have praised the platform for being a reliable partner in business, which is essential for maintaining customer relationships.
- Users highlight that both platforms are easy to set up, but respond.io stands out with its AI agents setup, which users find to be a powerful tool for managing client interactions effectively.
- G2 reviewers report that while WhatsApp Business Platform is user-friendly for new businesses, respond.io's features for bulk messaging and personalization provide a more tailored experience, making it a preferred choice for those looking to enhance their marketing efforts.
Pricing
Entry-Level Pricing
WhatsApp Business Platform
No pricing availablerespond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
WhatsApp Business Platform
Free Trial is available
respond.io
Free Trial is available
Ratings
Meets Requirements
8.9
147
9.1
226
Ease of Use
9.1
152
9.3
335
Ease of Setup
9.0
121
9.0
249
Ease of Admin
8.6
53
9.2
156
Quality of Support
8.2
145
9.2
216
Has the product been a good partner in doing business?
8.9
53
9.4
156
Product Direction (% positive)
9.3
145
9.6
222
Features by Category
Channels
Not enough data
9.3
154
Not enough data
8.9
144
Not enough data
Feature Not Available
Design
Not enough data
9.0
146
Not enough data
Feature Not Available
Not enough data
8.9
147
Not enough data
8.9
145
Not enough data
8.9
144
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
115
Conversational Platform
Not enough data
8.9
130
Not enough data
9.1
132
Not enough data
8.8
130
Not enough data
9.0
130
Support Automation
Not enough data
8.9
129
Not enough data
8.7
128
Not enough data
8.8
128
Not enough data
8.6
129
Generative AI
Not enough data
Feature Not Available
Not enough data
8.3
108
Generative AI
7.7
76
Not enough data
7.6
71
Not enough data
7.1
72
Not enough data
Communication
8.9
113
Not enough data
9.3
114
Not enough data
7.8
106
Not enough data
9.0
113
Not enough data
8.0
106
Not enough data
Internal Use
8.5
104
Not enough data
8.8
113
Not enough data
8.5
115
Not enough data
8.6
110
Not enough data
8.9
115
Not enough data
8.7
112
Not enough data
WhatsApp Messaging - WhatsApp Marketing
8.2
34
9.1
48
8.1
36
9.2
45
8.9
38
9.3
46
8.1
36
9.0
45
8.5
35
9.1
45
8.4
37
9.2
47
WhatsApp Business Platform - WhatsApp Marketing
7.9
35
9.2
45
7.7
36
9.5
47
8.3
35
8.6
44
8.0
36
9.1
46
Categories
Categories
Shared Categories
WhatsApp Business Platform and respond.io are categorized as WhatsApp Marketing
Unique Categories
WhatsApp Business Platform is categorized as Live Chat
respond.io is categorized as Conversational Support and Customer Communications Management
Reviews
Reviewers' Company Size
WhatsApp Business Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.8%
Computer Software
10.6%
Marketing and Advertising
8.7%
Retail
4.3%
Automotive
4.3%
Other
60.2%
Information Technology and Services
7.1%
Leisure, Travel & Tourism
6.6%
Marketing and Advertising
6.3%
Computer Software
5.9%
Consumer Services
5.1%
Other
69.0%
Alternatives
Discussions
WhatsApp Business Platform has no discussions with answers
What does respond io do?
2 Comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
Is respond IO safe?
1 Comment
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
respond.io has no more discussions with answers
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