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Compare Webex Calling and Zoom Workplace 
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At a Glance
Market Segments
Mid-Market (41.1% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
$0 user/mo
Free
Webex Calling
Star Rating
(609)4.5 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansZoom Workplace
Star Rating
(55,329)4.5 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoom Workplace excels in video streaming with a score of 9.0, while Webex Calling also performs well but slightly lower at 9.4 for video conferencing. Reviewers mention that Zoom's video quality is often praised for its clarity and reliability during large meetings.
- Reviewers mention that Zoom Workplace's session recording feature is rated at 9.1, which is highly appreciated for its ease of use and accessibility. In contrast, Webex Calling's recording feature, while effective, is noted to be less intuitive, leading to a score of 9.0.
- Users on G2 highlight that Zoom Workplace's mobile application is rated at 9.0, making it a strong choice for users who need to stay connected on the go. Webex Calling's mobile app, rated at 8.0, is seen as less user-friendly, with some reviewers mentioning difficulties in navigation.
- G2 users report that Zoom Workplace's instant messaging feature scores 8.9, which is appreciated for its seamless integration with video calls. In comparison, Webex Calling's instant messaging is rated slightly higher at 9.0, but users mention that it lacks some of the advanced features found in Zoom's offering.
- Reviewers mention that Zoom Workplace's file sharing capabilities are rated at 8.8, which users find efficient for collaboration. Webex Calling, however, scores slightly higher at 8.9, with users noting its robust integration with other tools, enhancing the overall sharing experience.
- Users say that Zoom Workplace's notifications feature is rated at 8.8, which helps keep team members informed. Webex Calling shines in this area with a score of 9.2, with reviewers praising its customizable notification settings that allow for better user control over alerts.
Pricing
Entry-Level Pricing
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Zoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
Webex Calling
No trial information availableZoom Workplace
Free Trial is available
Ratings
Meets Requirements
9.2
483
9.2
42,284
Ease of Use
9.2
485
9.1
42,420
Ease of Setup
8.8
194
9.1
13,574
Ease of Admin
8.6
90
9.0
12,262
Quality of Support
8.9
454
8.7
31,227
Has the product been a good partner in doing business?
8.8
90
9.1
11,444
Product Direction (% positive)
9.2
473
8.3
39,772
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
Not enough data
9.0
6559
|
Verified
Not enough data
9.1
6759
|
Verified
Not enough data
8.8
6013
|
Verified
Collaboration
Not enough data
8.6
5116
|
Verified
Not enough data
9.1
6753
|
Verified
Not enough data
9.0
6509
|
Verified
Not enough data
8.7
4982
|
Verified
Not enough data
9.3
7102
|
Verified
Functionality
Not enough data
8.5
5070
|
Verified
Not enough data
9.0
6320
|
Verified
Not enough data
8.7
4828
|
Verified
Agentic AI - Virtual Classroom
Not enough data
8.1
108
Business Instant Messaging
Not enough data
8.6
500
Not enough data
8.7
517
Not enough data
8.5
499
Business Instant Messaging
Not enough data
9.0
499
Not enough data
9.2
504
Business Instant Messaging
Not enough data
8.9
496
Not enough data
8.9
502
Not enough data
8.5
495
Generative AI - Business Instant Messaging
Not enough data
8.5
174
AI - Business Instant Messaging
Not enough data
8.4
171
Not enough data
8.4
171
Not enough data
8.3
170
Not enough data
8.2
170
Agentic AI - Business Instant Messaging
Not enough data
7.7
82
Not enough data
7.6
77
Grammar
Not enough data
8.9
72
Not enough data
8.6
72
Not enough data
8.9
73
Formatting
Not enough data
8.6
71
Not enough data
8.4
69
Not enough data
8.5
70
Content
Not enough data
8.6
70
Not enough data
8.4
69
Not enough data
8.6
69
Product Type
Not enough data
8.9
69
Not enough data
8.8
68
Generative AI
Not enough data
8.8
65
Not enough data
9.0
68
Design Tools
Not enough data
8.5
288
Not enough data
8.5
285
Not enough data
8.2
277
Not enough data
8.3
280
Not enough data
8.6
282
Communication Tools
Not enough data
8.7
280
Not enough data
8.9
288
Integrations
Not enough data
8.2
274
Not enough data
8.7
277
Software Offering
Not enough data
8.5
278
Not enough data
9.3
284
Not enough data
8.8
280
Agentic AI - Collaborative Whiteboard
Not enough data
7.9
77
Not enough data
7.9
77
Not enough data
7.8
75
Presenter Tools
Not enough data
9.0
16924
Not enough data
8.6
12635
|
Verified
Not enough data
8.7
13557
|
Verified
Not enough data
8.9
17369
|
Verified
Conferencing Options
Not enough data
9.1
19373
|
Verified
Not enough data
9.2
19515
|
Verified
Not enough data
9.3
21484
|
Verified
Application Tools
Not enough data
8.9
16003
|
Verified
Not enough data
9.1
19201
|
Verified
Not enough data
8.8
16116
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.4
235
Platform Basics
Not enough data
9.1
401
Not enough data
9.1
403
Not enough data
7.8
379
Platform Content
Not enough data
8.1
375
Not enough data
7.8
373
Not enough data
9.0
392
Platform Additional Functionality
Not enough data
8.4
394
Not enough data
8.1
377
Agentic AI - Screen and Video Capture
Not enough data
7.6
137
Inbox Tools
Not enough data
8.1
101
Not enough data
8.2
102
Not enough data
8.7
102
Not enough data
8.7
101
Coordination Tools
Not enough data
8.8
109
Not enough data
8.8
103
Not enough data
8.5
104
Software Options
Not enough data
9.1
103
Not enough data
8.9
103
Email Client - Agentic AI
Not enough data
7.6
52
Not enough data
7.9
53
Platform Basics
Not enough data
8.8
65
Not enough data
8.2
61
Not enough data
8.8
40
Not enough data
8.7
42
Not enough data
8.3
41
Not enough data
8.0
41
Not enough data
8.3
42
Platform Data
Not enough data
8.1
61
Not enough data
8.4
59
Not enough data
8.3
60
Not enough data
8.5
62
Platform Interoperability
Not enough data
8.8
66
Not enough data
8.3
62
Platform Additional Functionality
Not enough data
8.6
60
Additional Functionality - Visitor Management
Not enough data
8.1
36
Not enough data
8.1
36
Not enough data
8.6
37
Not enough data
7.8
37
Agentic AI - Visitor Management
Not enough data
7.8
27
Platform Basics
Not enough data
8.7
26
Not enough data
8.9
27
Not enough data
8.6
29
Platform Content
Not enough data
8.5
26
Not enough data
8.0
26
Platform Interoperability
Not enough data
8.5
28
Platform Additional Functionality
Not enough data
8.4
29
Not enough data
8.1
28
Not enough data
8.5
25
Agentic AI - Digital Signage
Not enough data
6.9
9
Collaboration Tools
Not enough data
9.2
30663
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
14717
|
Verified
Not enough data
9.1
14802
|
Verified
Meeting Coordination
Not enough data
8.9
28053
|
Verified
Not enough data
9.0
27152
|
Verified
Not enough data
8.9
27459
|
Verified
Not enough data
9.0
15172
|
Verified
Software Type
Not enough data
8.9
26490
|
Verified
Not enough data
8.8
13939
|
Verified
Not enough data
9.2
15845
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.9
444
Not enough data
7.9
443
Not enough data
7.9
439
Calendar View
Not enough data
8.3
391
Not enough data
8.5
400
Shared Calendar
Not enough data
8.5
382
Not enough data
8.3
389
Accessibility
Not enough data
8.3
385
Not enough data
8.0
383
Integration
Not enough data
8.3
380
Not enough data
8.2
384
Not enough data
8.5
378
Notifications
Not enough data
8.3
383
Not enough data
7.9
380
Generative AI
Not enough data
7.4
301
Not enough data
7.5
308
Not enough data
7.6
311
Agentic AI - Calendar
Not enough data
7.8
121
Design
Not enough data
9.2
43
Not enough data
9.3
43
Not enough data
9.3
43
Collaboration
Not enough data
9.4
44
Not enough data
9.2
44
File Types
Not enough data
9.0
42
Not enough data
9.1
42
Not enough data
8.9
42
Edit & Revise
Not enough data
9.1
42
Not enough data
9.0
42
Not enough data
9.2
42
Integrate & Embed
Not enough data
9.3
46
Not enough data
9.1
43
Not enough data
9.3
45
Operating System
Not enough data
9.3
44
Not enough data
9.1
44
Not enough data
8.9
40
Generative AI
Not enough data
9.1
41
Not enough data
9.2
42
Not enough data
9.2
41
Not enough data
9.4
40
Not enough data
9.0
41
Agentic AI - Document Creation
Not enough data
9.3
24
Platform
8.9
24
Not enough data
8.9
25
Not enough data
8.9
24
Not enough data
8.8
25
Not enough data
8.8
24
Not enough data
8.7
25
Not enough data
9.0
25
Not enough data
Generative AI
8.7
23
Not enough data
Workforce Management
8.8
24
Not enough data
8.2
23
Not enough data
Call Center Infrastructure (CCI)
9.4
8
Not enough data
9.4
8
Not enough data
9.3
9
Not enough data
8.8
7
Not enough data
Administrative
8.9
25
Not enough data
9.1
25
Not enough data
Integrations
Not enough data
7.7
644
Not enough data
8.6
669
Not enough data
8.9
669
Not enough data
7.7
637
Not enough data
7.6
630
Branding & Customizatio
Not enough data
8.1
643
Not enough data
8.5
656
Not enough data
8.1
632
Automatic Rules & Configurations
Not enough data
8.4
640
Not enough data
8.5
652
Not enough data
8.4
655
Agentic AI - Business Scheduling
Not enough data
7.4
164
Not enough data
7.4
165
Seating Options
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.6
19
Not enough data
8.9
19
Tech Stack
Not enough data
8.5
21
Not enough data
8.8
20
Not enough data
9.2
22
Not enough data
8.5
19
Generative AI
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.2
19
Not enough data
7.5
19
Meeting Prep - AI Meeting Assistants
Not enough data
8.5
119
Not enough data
8.8
124
Not enough data
8.5
123
Meeting Automation - AI Meeting Assistants
Not enough data
9.0
136
Not enough data
8.7
123
Not enough data
8.7
123
Meeting Insights - AI Meeting Assistants
Not enough data
8.3
122
Not enough data
8.4
120
Not enough data
9.0
128
Accessibility - AI Meeting Assistants
Not enough data
8.3
118
Not enough data
8.6
125
Not enough data
8.3
115
Agentic AI - AI Meeting Assistants
Not enough data
7.8
77
Not enough data
7.8
77
Not enough data
8.1
77
Not enough data
7.9
77
Basic Communication - Cloud PBX
9.3
25
Not enough data
9.3
25
Not enough data
9.3
25
Not enough data
8.8
24
Not enough data
9.3
25
Not enough data
9.2
24
Not enough data
Advanced Features - Cloud PBX
8.8
24
Not enough data
8.2
24
Not enough data
8.6
25
Not enough data
8.4
25
Not enough data
Platform Basics - VoIP Providers
8.7
45
Not enough data
8.8
46
Not enough data
8.6
46
Not enough data
8.5
47
Not enough data
8.7
45
Not enough data
8.7
45
Not enough data
Basic Communication
9.3
355
|
Verified
Not enough data
9.1
335
|
Verified
Not enough data
9.0
331
|
Verified
Not enough data
8.9
328
Not enough data
9.1
350
|
Verified
Not enough data
9.0
338
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
40
Not enough data
8.6
41
Not enough data
8.5
40
Not enough data
8.5
41
Not enough data
Access
9.0
313
Not enough data
8.8
310
Not enough data
9.0
309
|
Verified
Not enough data
Advanced Features
8.7
321
Not enough data
8.9
317
Not enough data
9.0
316
Not enough data
Agentic AI - Productivity Bots
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.2
11
Agentic AI - UCaaS Platforms
7.9
7
7.2
6
8.8
7
7.8
6
8.1
7
8.6
6
8.3
7
8.3
6
Extensions
9.2
133
|
Verified
8.9
1480
|
Verified
9.3
135
|
Verified
8.8
1458
|
Verified
9.3
103
8.7
1366
Features
9.2
133
8.8
1375
|
Verified
9.1
103
8.7
1328
9.1
140
|
Verified
8.9
1766
|
Verified
9.4
141
|
Verified
9.2
2009
|
Verified
9.4
139
|
Verified
9.3
2086
|
Verified
9.0
133
8.8
1593
|
Verified
Categories
Categories
Shared Categories
Webex Calling and Zoom Workplace are categorized as UCaaS Platforms
Unique Categories
Webex Calling is categorized as Cloud PBX Platforms, VoIP Providers, and Call Center Infrastructure (CCI)
Zoom Workplace is categorized as AI Meeting Assistants, Business Instant Messaging, Business Scheduling, Desk Booking, Email Client, Screen Sharing, Collaborative Whiteboard, AI Writing Assistant, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, Video Conferencing, Virtual Classroom, and Productivity Bots
Reviews
Reviewers' Company Size
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.6%
Computer Software
6.1%
Consumer Services
6.0%
Telecommunications
5.5%
Marketing and Advertising
3.8%
Other
52.0%
Information Technology and Services
8.8%
Computer Software
8.3%
Marketing and Advertising
5.7%
Education Management
5.5%
Higher Education
4.8%
Other
66.9%
Discussions
What are the benefits of Cisco Cloud Calling?
2 Comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is Webex calling free?
2 Comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
How do you rate zoom for companies, what advantages does it offer?
48 Comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
28 Comments
DB
A unified communications platform that works as a soft phone and video conference tool both in desktop and mobile devices. Easy to use, integrated with all...Read more
What software do I need for zoom?
26 Comments
DK
You need zoom app which you can download free for mobile or pc . that's all.Read more
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