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Compare Verint Messaging and Zendesk Support Suite

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Verint Messaging
Verint Messaging
(83)
4.4 out of 5
Verint Messaging
By Verint
Zendesk Support Suite
Zendesk Support Suite
(6,149)
4.3 out of 5
Zendesk Support Suite
By Zendesk
Optimized for quick response
At a Glance
Verint Messaging
Verint Messaging
Star Rating
(83)4.4 out of 5
Market Segments
Enterprise (45.7% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Verint Messaging
Zendesk Support Suite
Zendesk Support Suite
Star Rating
(6,149)4.3 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Information
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a preferred choice for organizations that prioritize efficient ticket management. In contrast, Verint Messaging, while strong, scores slightly lower at 8.6.
  • Reviewers mention that Verint Messaging shines in its ease of use, achieving a score of 9.1, which is higher than Zendesk's 8.5. This makes Verint a better option for teams looking for a user-friendly interface.
  • G2 users highlight that Zendesk Support Suite offers robust automation features, particularly in response automation with a score of 8.4, which helps streamline customer interactions. Verint Messaging, however, has a lower score in this area, indicating potential limitations in automation capabilities.
  • Users on G2 report that Verint Messaging provides superior quality of support, scoring 9.0 compared to Zendesk's 8.4. This suggests that Verint may offer more responsive and effective customer service for users needing assistance.
  • Reviewers mention that Zendesk's ticket collaboration features score 8.6, which is beneficial for teams that require seamless communication on ticket resolution. Verint Messaging, while effective, does not emphasize this feature as strongly.
  • Users say that both platforms offer strong integration capabilities, but Zendesk Support Suite scores 8.4, slightly ahead of Verint Messaging's 8.2, indicating a broader range of third-party integrations that can enhance functionality.
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Pricing
Entry-Level Pricing
Verint Messaging
No pricing available
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Browse all 7 pricing plans
Free Trial
Verint Messaging
No trial information available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
8.7
73
8.6
4,747
Ease of Use
9.1
73
8.5
4,785
Ease of Setup
9.0
35
7.9
2,858
Ease of Admin
8.6
35
8.2
2,897
Quality of Support
9.0
68
8.4
4,438
Has the product been a good partner in doing business?
8.8
33
8.4
2,821
Product Direction (% positive)
9.2
74
7.9
4,400
Features by Category
Help DeskHide 21 FeaturesShow 21 Features
Not enough data
8.2
33,488
Ticket and Case Management
Not enough data
8.8
2241
|
Verified
Not enough data
8.7
2257
|
Verified
Not enough data
8.5
2182
|
Verified
Not enough data
8.4
2029
|
Verified
Not enough data
8.1
1617
|
Verified
Not enough data
8.4
2095
|
Verified
Not enough data
8.6
2083
|
Verified
Not enough data
8.2
1548
|
Verified
Generative AI
Not enough data
7.2
117
Not enough data
7.2
120
Communication Channels
Not enough data
8.4
1758
|
Verified
Not enough data
8.7
2004
|
Verified
Not enough data
8.4
1423
|
Verified
Not enough data
8.0
1128
|
Verified
Not enough data
8.1
1014
|
Verified
Platform
Not enough data
7.6
1100
|
Verified
Not enough data
8.0
1457
|
Verified
Not enough data
8.2
1669
|
Verified
Not enough data
8.1
1460
|
Verified
Not enough data
7.8
2059
|
Verified
Not enough data
7.9
2127
|
Verified
Conversational MarketingHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Service Management (ITSM) ToolsHide 15 FeaturesShow 15 Features
Not enough data
8.4
2,781
Administration
Not enough data
8.4
191
|
Verified
Not enough data
7.9
172
|
Verified
Not enough data
8.3
219
|
Verified
Service Desk
Not enough data
9.0
247
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.6
211
|
Verified
Management
Not enough data
8.3
184
|
Verified
Not enough data
8.4
185
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
8.0
134
|
Verified
Not enough data
8.3
127
Functionality
Not enough data
9.0
199
|
Verified
Not enough data
8.5
163
Not enough data
8.4
171
|
Verified
Not enough data
8.6
181
|
Verified
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
8.2
11,240
Administration
Not enough data
8.1
562
Not enough data
7.9
543
Not enough data
8.2
604
Knowledge Management
Not enough data
8.6
747
Not enough data
8.2
597
Not enough data
7.9
649
Compliance
Not enough data
8.3
526
Not enough data
8.2
488
Not enough data
8.2
491
Not enough data
8.0
464
Customer Support
Not enough data
8.0
611
Not enough data
7.8
587
Not enough data
7.8
422
Data Security
Not enough data
8.1
433
Not enough data
8.1
434
Not enough data
8.3
525
Not enough data
8.5
471
Administration
Not enough data
8.2
620
Not enough data
8.3
731
Not enough data
8.6
735
Generative AI
Not enough data
Feature Not Available
Complaint ManagementHide 8 FeaturesShow 8 Features
Not enough data
7.9
3,518
Usability
Not enough data
8.2
589
Not enough data
8.3
585
Not enough data
8.3
556
Reporting
Not enough data
8.3
515
Not enough data
7.9
489
Not enough data
8.1
569
Generative AI
Not enough data
7.3
108
Not enough data
7.1
107
Shared InboxHide 10 FeaturesShow 10 Features
Not enough data
8.2
2,721
Productivity Tools
Not enough data
8.6
286
Not enough data
8.3
286
Not enough data
8.4
272
Not enough data
8.4
267
Not enough data
8.5
278
Not enough data
8.1
274
Not enough data
8.1
306
Analytics
Not enough data
7.8
227
Not enough data
8.0
268
Not enough data
8.1
257
AI AgentsHide 17 FeaturesShow 17 Features
Not enough data
8.5
238
Responses
Not enough data
8.2
32
Not enough data
8.7
39
Not enough data
8.5
40
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
41
Not enough data
8.7
39
Not enough data
8.7
35
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
8.1
6
Feature Not Available
8.9
6
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
8.2
3,879
Responses
Not enough data
8.1
396
Not enough data
8.1
393
Not enough data
8.3
379
Not enough data
8.1
377
Not enough data
8.1
285
Platform
Not enough data
8.6
398
Not enough data
8.2
396
Not enough data
8.2
391
Not enough data
8.2
392
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
385
Generative AI
Not enough data
8.3
44
Not enough data
8.0
43
Conversational SupportHide 10 FeaturesShow 10 Features
7.2
16
8.0
5,467
Conversational Platform
7.2
6
8.1
763
Not enough data
8.2
620
Not enough data
8.1
589
Not enough data
8.1
657
Support Automation
7.7
5
8.1
623
Not enough data
8.2
667
6.7
5
8.4
620
Not enough data
8.0
698
Generative AI
Feature Not Available
7.6
115
Feature Not Available
7.6
115
Proactive NotificationHide 8 FeaturesShow 8 Features
Not enough data
8.4
817
Messaging Channels
Not enough data
7.6
62
Not enough data
9.0
153
Not enough data
8.3
75
Not enough data
8.5
83
Administration
Not enough data
8.1
88
Not enough data
8.8
137
Not enough data
8.3
93
Not enough data
8.4
126
Social Media Listening ToolsHide 10 FeaturesShow 10 Features
8.4
119
Not enough data
Monitoring & Listening
9.1
24
Not enough data
8.8
22
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Data Management & Analysis
8.5
27
Not enough data
8.7
26
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Social Commerce PlatformsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
7.7
100
Customer Support
Not enough data
8.0
11
Not enough data
5.8
6
Not enough data
7.7
11
Automation
Not enough data
7.6
11
Not enough data
8.3
11
Not enough data
7.8
12
Artificial Intelligence
Not enough data
8.1
12
Not enough data
7.9
13
Not enough data
7.9
13
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
8.2
7,836
Generative AI
Not enough data
Feature Not Available
Not enough data
7.7
63
Not enough data
Feature Not Available
Communication
Not enough data
8.6
776
|
Verified
Not enough data
8.4
794
|
Verified
Not enough data
8.1
552
Not enough data
8.4
573
|
Verified
Not enough data
8.0
356
Internal Use
Not enough data
8.0
1457
|
Verified
Not enough data
8.4
689
|
Verified
Not enough data
8.0
490
Not enough data
8.4
735
Not enough data
8.6
662
|
Verified
Not enough data
8.2
689
|
Verified
Customer Self-ServiceHide 10 FeaturesShow 10 Features
Not enough data
8.1
7,732
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1408
Not enough data
8.4
1346
Not enough data
8.0
938
Not enough data
7.7
559
Not enough data
7.9
692
Self-Service Platform
Not enough data
8.2
740
Not enough data
8.2
755
Not enough data
7.6
574
Not enough data
8.1
720
Social Customer ServiceHide 14 FeaturesShow 14 Features
8.8
339
8.3
6,777
Generative AI
Feature Not Available
6.8
37
Feature Not Available
6.8
38
Process
8.5
33
8.4
521
8.6
27
9.0
697
8.6
38
8.8
646
Channels
Feature Not Available
9.0
697
9.3
46
8.3
542
9.2
23
8.7
521
Feature Not Available
8.2
444
8.9
25
8.3
380
Insight
8.5
37
8.2
497
8.7
42
8.3
608
8.6
33
8.4
521
9.0
35
8.7
628
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
7.5
95
Generative AI
Not enough data
7.5
48
Not enough data
7.4
47
Categories
Categories
Shared Categories
Verint Messaging
Verint Messaging
Zendesk Support Suite
Zendesk Support Suite
Verint Messaging and Zendesk Support Suite are categorized as AI Agents, Conversational Support, and Social Customer Service
Unique Categories
Verint Messaging
Zendesk Support Suite
Reviews
Reviewers' Company Size
Verint Messaging
Verint Messaging
Small-Business(50 or fewer emp.)
17.3%
Mid-Market(51-1000 emp.)
37.0%
Enterprise(> 1000 emp.)
45.7%
Zendesk Support Suite
Zendesk Support Suite
Small-Business(50 or fewer emp.)
41.7%
Mid-Market(51-1000 emp.)
45.5%
Enterprise(> 1000 emp.)
12.8%
Reviewers' Industry
Verint Messaging
Verint Messaging
Retail
8.6%
Marketing and Advertising
7.4%
Telecommunications
6.2%
Information Technology and Services
6.2%
Utilities
4.9%
Other
66.7%
Zendesk Support Suite
Zendesk Support Suite
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.2%
Most Helpful Reviews
Verint Messaging
Verint Messaging
Most Helpful Favorable Review
Ben E.
BE
Ben E.
Verified User in Telecommunications

This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...

Most Helpful Critical Review
Verified User in Marketing and Advertising
GM
Verified User in Marketing and Advertising

Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.

Zendesk Support Suite
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
AS
Abbey S.
Verified User in Computer Software

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Justin P.
JP
Justin P.
Verified User in Staffing and Recruiting

The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...

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Verint Messaging
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Discussions
Verint Messaging
Verint Messaging Discussions
What is Verint Messaging used for?
1 comment
Adrienn T.
AT
Verint Messaging enables brands to engage with customers on WhatsApp, Facebook Messenger, X DM, and other digital channels to provide elevated customer...Read more
Monty the Mongoose crying
Verint Messaging has no more discussions with answers
See all discussions
Zendesk Support Suite
Zendesk Support Suite Discussions
Is zendesk any good?
8 comments
Amged M.
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
Ankur G.
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
Veronica C.
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
See all discussions
Ask Verint Messaging a QuestionContact Verint Messaging
Ask Zendesk Support Suite a QuestionContact Zendesk Support Suite

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Add Product
Verint Messaging
Verint Messaging
Zendesk Support Suite
Zendesk Support Suite
Optimized for quick response