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At a Glance
Market Segments
Small-Business (50.9% of reviews)
Small-Business (77.9% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Twilio
Star Rating
(498)4.2 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioWati
Star Rating
(448)4.6 out of 5
Market Segments
Small-Business (77.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in API Call Speed with a score of 8.3, while WATI shines with a higher score of 8.7, indicating that WATI may provide faster response times for API calls, which is crucial for real-time applications.
- Reviewers mention that WATI offers superior Ease of Use with a score of 9.1 compared to Twilio's 8.4, suggesting that WATI's interface and user experience are more intuitive, making it easier for small businesses to adopt and utilize the software effectively.
- G2 users highlight that WATI's Quality of Support is rated at 8.7, which is higher than Twilio's 8.0, indicating that users may find WATI's customer service more responsive and helpful when issues arise.
- Users on G2 report that WATI's WhatsApp Messaging features, such as Bulk WhatsApp Messaging and Conversational Messaging, received impressive scores of 9.6, showcasing its strength in handling WhatsApp marketing effectively, while Twilio's offerings in this area are less emphasized.
- Reviewers say that Twilio's Ease of Integration is rated at 8.2, which is lower than WATI's 8.8, suggesting that WATI may provide a more seamless experience when integrating with other tools and platforms, a critical factor for businesses looking to streamline their operations.
- Users report that WATI's focus on small businesses is reflected in its higher percentage of reviews from this segment (79.7%) compared to Twilio (50.2%), indicating that WATI may be more tailored to the needs and challenges faced by smaller enterprises.
Pricing
Entry-Level Pricing
Twilio
No pricing availableWati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Twilio
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
8.8
363
8.9
345
Ease of Use
8.2
368
9.2
354
Ease of Setup
7.7
207
8.9
316
Ease of Admin
7.9
195
9.1
266
Quality of Support
7.8
329
8.6
338
Has the product been a good partner in doing business?
8.1
186
9.1
262
Product Direction (% positive)
8.3
353
9.3
326
Features by Category
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.7
152
Not enough data
7.9
152
Not enough data
8.6
164
Not enough data
8.4
152
Not enough data
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
8.0
107
|
Verified
8.8
128
8.3
105
|
Verified
8.5
116
8.3
104
|
Verified
8.5
113
Support
7.6
105
|
Verified
8.6
119
Feature Not Available
8.3
114
7.1
104
|
Verified
8.6
126
Responses
Not enough data
8.6
170
Not enough data
8.8
167
Not enough data
8.6
164
Not enough data
8.6
159
Not enough data
8.5
153
Platform
Not enough data
8.7
162
Not enough data
8.7
139
Not enough data
8.4
159
Not enough data
8.0
158
Not enough data
Feature Not Available
Not enough data
8.7
149
Not enough data
8.6
150
Generative AI
Not enough data
7.3
95
Not enough data
Feature Not Available
API Features
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Not enough data
Security and Compliance
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Not enough data
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3(won by default)
55
Not enough data
8.5(won by default)
56
Not enough data
8.5(won by default)
54
Channels
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
56
Not enough data
8.6(won by default)
58
Not enough data
7.7(won by default)
50
Not enough data
8.5(won by default)
51
Insight
Not enough data
8.0(won by default)
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Basic Communication - Cloud PBX
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
Advanced Features - Cloud PBX
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
86
Not enough data
9.3
86
Not enough data
9.2
84
Not enough data
9.0
84
Not enough data
9.1
84
Not enough data
9.2
85
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.8
81
Not enough data
9.1
80
Not enough data
8.6
76
Not enough data
8.8
77
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Twilio and Wati are categorized as Communication Platform as a Service (CPaaS) and WhatsApp Marketing
Unique Categories
Twilio is categorized as Video Platform as a Service (VPaaS), Cloud PBX Platforms, and RCS Business Messaging
Wati is categorized as Chatbots, Proactive Notification, Customer Communications Management, and Social Customer Service
Reviews
Reviewers' Company Size
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.8%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Education Management
10.1%
Information Technology and Services
7.4%
Retail
6.6%
Marketing and Advertising
6.1%
Health, Wellness and Fitness
5.9%
Other
63.9%
Discussions
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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