G2 reviewers report that Vertex significantly outperforms Thomson Reuters ONESOURCE in overall user satisfaction, with a much higher G2 Score reflecting positive experiences and a strong reputation in the market.
Users say that Vertex excels in customer support, highlighting their prompt resolution of issues and thorough explanations, which contributes to a more seamless user experience compared to the support offered by Thomson Reuters ONESOURCE.
Reviewers mention that Vertex's reporting filing system is particularly user-friendly, making it easier for teams to manage tax compliance, while Thomson Reuters ONESOURCE users appreciate its integration with ERP systems for tax calculations, though they note it may not be as intuitive overall.
According to verified reviews, Vertex has a substantial advantage in the number of reviews, indicating a more reliable and comprehensive understanding of user experiences, whereas Thomson Reuters ONESOURCE has received significantly fewer reviews, which may limit insights into its performance.
Users highlight that Vertex's additional tools, such as the Certificate Center and Vertex Returns, enhance its functionality, providing added value that Thomson Reuters ONESOURCE does not seem to match in user feedback.
Reviewers note that while both products meet user requirements, Vertex's ease of use and setup are frequently praised, making it a more favorable choice for teams looking for a straightforward implementation process compared to the challenges some users face with Thomson Reuters ONESOURCE.
Pricing
Entry-Level Pricing
Thomson Reuters ONESOURCE
No pricing available
Vertex
No pricing available
Free Trial
Thomson Reuters ONESOURCE
No trial information available
Vertex
No trial information available
Ratings
Meets Requirements
8.3
14
8.3
133
Ease of Use
7.5
14
8.1
357
Ease of Setup
Not enough data
7.7
289
Ease of Admin
Not enough data
8.4
78
Quality of Support
6.7
13
7.6
130
Has the product been a good partner in doing business?
ONESOURCE is a cloud-based tax determination software that is all-in-one - if you need tax software for your business and/or a determination tax solution, it...Read more
What is ONESOURCE software?
1 Comment
VW
ONESOURCE is the name of our tax solution - whether you need to manage direct taxes on your business or taxes on everything you're selling and shipping to...Read more
What is ONESOURCE tax engine?
1 Comment
VW
The ONESOURCE solution is an all-in one tax solution where you purchase only what you need based on your particular tax situation. IF you are looking for a...Read more
Over 1,500 licenses of O Series have been sold to date encompassing U.S. sales and use tax, VAT, retail, leasing and hospitality solutions. These licenses...Read more
When are O Series data updates made available?
1 Comment
Official Response from Vertex
Vertex provides monthly updates to rates, rules, and jurisdictional information. For an On-Premise deployment, the updates are published onto the online...Read more
Can O Series complete Returns?
1 Comment
Official Response from Vertex
While O Series can generate reports that support the filing of Returns it provides specific functionality that supports the exporting of transaction detail...Read more
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.