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Compare ServiceTitan and Smart Service 
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At a Glance
Market Segments
Small-Business (65.0% of reviews)
Small-Business (84.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceTitan
Star Rating
(339)4.5 out of 5
Market Segments
Small-Business (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanSmart Service
Star Rating
(13)4.3 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Smart ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smart Service excels in its calendar functionality, achieving a perfect score of 10.0, while ServiceTitan's calendar feature is rated significantly lower at 7.4. Reviewers mention that Smart Service's calendar is intuitive and easy to navigate, making scheduling seamless for small businesses.
- Reviewers mention that Smart Service's invoicing feature stands out with a score of 9.7, compared to ServiceTitan's 8.6. Users on G2 highlight that Smart Service allows for quick and easy invoice generation, which is crucial for maintaining cash flow in small businesses.
- G2 users report that Smart Service has a higher quality of support, rated at 9.1, while ServiceTitan's support is rated at 7.7. Users say that Smart Service's customer service is responsive and helpful, which is vital for businesses that rely on timely assistance.
- Users say that Smart Service's ease of setup is rated at 7.8, which is notably higher than ServiceTitan's 6.8. Reviewers mention that Smart Service provides a more straightforward onboarding process, making it easier for new users to get started without extensive training.
- Reviewers mention that Smart Service has a better overall score for meeting requirements at 9.5, compared to ServiceTitan's 8.7. Users report that Smart Service's features align closely with the needs of small businesses, making it a more tailored solution.
- Users on G2 report that Smart Service's employee communication tools are rated at 9.0, while ServiceTitan's tools are at 7.7. Reviewers say that Smart Service facilitates better communication among team members, which enhances collaboration and efficiency in the field.
Pricing
Entry-Level Pricing
ServiceTitan
No pricing availableSmart Service
No pricing availableFree Trial
ServiceTitan
No trial information availableSmart Service
No trial information availableRatings
Meets Requirements
8.8
281
9.2
12
Ease of Use
8.5
285
8.5
12
Ease of Setup
6.9
213
6.9
7
Ease of Admin
8.1
192
8.1
6
Quality of Support
7.8
276
8.6
12
Has the product been a good partner in doing business?
8.7
193
8.6
6
Product Direction (% positive)
9.1
276
7.9
11
Features by Category
Generative AI
7.9
82
Not enough data
6.8
78
Not enough data
Before the Job
7.4
182
10.0
6
8.9
200
9.0
5
8.4
195
9.4
6
8.4
190
9.4
6
On the Job
8.6
196
8.0
5
7.8
198
8.6
6
7.3
180
Not enough data
8.5
201
8.1
6
8.1
170
Not enough data
After the Job
8.4
200
8.9
6
8.3
198
Not enough data
8.7
198
9.7
6
7.9
181
Not enough data
Agentic AI - Field Service Management
4.6
16
Not enough data
4.7
16
Not enough data
4.8
16
Not enough data
Categories
Categories
Shared Categories
ServiceTitan and Smart Service are categorized as Field Service Management
Unique Categories
ServiceTitan is categorized as Pest Control and HVAC
Smart Service has no unique categories
Reviews
Reviewers' Company Size
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smart Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
36.5%
Consumer Services
24.0%
Utilities
4.6%
Marketing and Advertising
4.0%
Accounting
3.6%
Other
27.4%
Consumer Services
23.1%
Construction
15.4%
Retail
7.7%
Marketing and Advertising
7.7%
Information Technology and Services
7.7%
Other
38.5%
Discussions
Is it easy to migrate to ServiceTitan?
4 Comments
TB
It is if you dedicate the time and information needed to do so. Its the effort you put in that really makes the difference. Read more
What is ServiceTitan?
2 Comments
MS
ServiceTitan is a field service management software system and performs above all others!Read more
A way to make estimates in the office without first attaching them to an appointment?
1 Comment
MB
If you go into the customer and location (as if you were booking an appt) there's an option at the bottom to either book an appointment or create an...Read more
Smart Service has no discussions with answers
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