Compare Service Fusion and ServiceTitan 
At a Glance
Market Segments
Small-Business (83.9% of reviews)
Small-Business (64.5% of reviews)
Entry-Level Pricing
$195.00
No pricing available
Service Fusion
Star Rating
(116)4.1 out of 5
Market Segments
Small-Business (83.9% of reviews)
Entry-Level Pricing
$195.00
Browse all 3 pricing plansServiceTitan
Star Rating
(315)4.5 out of 5
Market Segments
Small-Business (64.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceTitan excels in its dispatch functionality, scoring 8.8 compared to Service Fusion's 8.9. Reviewers mention that ServiceTitan's dispatching system is intuitive and allows for quick adjustments, making it easier to manage field technicians effectively.
- Reviewers mention that Service Fusion offers superior calendar management with a score of 8.5, while ServiceTitan scores lower at 7.4. Users say that Service Fusion's calendar integration is seamless, allowing for better scheduling and visibility of appointments.
- G2 users highlight that Service Fusion has a better quality of support with a score of 8.5 compared to ServiceTitan's 7.7. Users report that Service Fusion's customer service is responsive and helpful, which is crucial for small businesses needing immediate assistance.
- Users on G2 mention that ServiceTitan shines in payment processing, with both encryption and credit card processing scoring 8.1. Reviewers say that the ease of handling transactions is a significant advantage for businesses that rely heavily on mobile payments.
- Reviewers mention that ServiceTitan's reporting and analytics features score 7.6, while Service Fusion's are slightly lower at 7.5. Users report that ServiceTitan provides comprehensive insights, although some find the interface less user-friendly compared to Service Fusion.
- Users say that both platforms offer solid invoicing capabilities, with ServiceTitan scoring 8.6 and Service Fusion matching it at 8.6. However, reviewers mention that ServiceTitan's invoicing process is more streamlined, making it easier for users to manage billing efficiently.
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Pricing
Entry-Level Pricing
Service Fusion
STARTER
$195.00
All essential features + text messaging & auto-reminders
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)
ServiceTitan
No pricing availableFree Trial
Service Fusion
No trial information availableServiceTitan
No trial information availableRatings
Meets Requirements
8.3
106
8.8
260
Ease of Use
8.6
106
8.5
263
Ease of Setup
7.9
75
6.8
191
Ease of Admin
8.2
73
8.0
176
Quality of Support
8.5
105
7.8
255
Has the product been a good partner in doing business?
8.6
73
8.7
177
Product Direction (% positive)
8.3
107
9.1
255
Features by Category
Payment Processing
8.1
18
Not enough data
8.1
25
Not enough data
8.3
22
Not enough data
Feature Not Available
Not enough data
Administration
7.6
24
Not enough data
Feature Not Available
Not enough data
7.8
25
Not enough data
Feature Not Available
Not enough data
7.9
17
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
Payment Options
Feature Not Available
Not enough data
8.5
24
Not enough data
Security
8.3
23
Not enough data
Platform
7.3
25
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Before the Job
8.4
76
7.5
164
8.9
78
8.8
181
8.3
76
8.3
176
8.5
78
8.5
171
On the Job
8.2
76
8.5
176
8.0
77
7.7
179
7.5
57
7.3
161
8.2
71
8.5
181
Feature Not Available
8.1
150
After the Job
7.6
73
8.4
180
7.4
69
8.4
178
8.5
75
8.7
178
7.5
60
7.9
163
Phone Number Management
8.0
10
Not enough data
7.4
9
Not enough data
7.6
9
Not enough data
Tracking
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.0
10
Not enough data
Analytics
8.0
11
Not enough data
7.8
10
Not enough data
Feature Not Available
Not enough data
8.2
10
Not enough data
Call Routing
7.5
10
Not enough data
8.3
14
Not enough data
7.2
10
Not enough data
Administration
7.6
9
Not enough data
8.5
11
Not enough data
9.2
13
Not enough data
Categories
Categories
Shared Categories
Service Fusion and ServiceTitan are categorized as Field Service Management and HVAC
Unique Categories
Service Fusion is categorized as Payment Processing and Inbound Call Tracking
ServiceTitan is categorized as Pest Control
Reviews
Reviewers' Company Size
Service Fusion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
31.3%
Electrical/Electronic Manufacturing
9.8%
Consumer Services
8.0%
Facilities Services
7.1%
Information Technology and Services
4.5%
Other
39.3%
Construction
36.8%
Consumer Services
22.8%
Utilities
4.9%
Marketing and Advertising
3.9%
Accounting
3.6%
Other
28.0%
Most Helpful Reviews
Service Fusion
Most Helpful Favorable Review
Jennifer Q.
Verified User in Consumer Goods
Easy to generate invoices Easy to send billing
Most Helpful Critical Review
Ephraim B.
Verified User in Electrical/Electronic Manufacturing
No Live pricing model. No option for AR/AP aging reporting in the software. No live data integration for material data input.
ServiceTitan
Most Helpful Favorable Review
Jordan O.
Verified User in Construction
Service titan has it all! We are able to dispatch, quote, track finances, and invoice with only one program.
Most Helpful Critical Review
Spencer K.
Verified User in Marketing and Advertising
The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up....
Jennifer Q.
Verified User in Consumer Goods
Easy to generate invoices Easy to send billing
Jordan O.
Verified User in Construction
Service titan has it all! We are able to dispatch, quote, track finances, and invoice with only one program.
Ephraim B.
Verified User in Electrical/Electronic Manufacturing
No Live pricing model. No option for AR/AP aging reporting in the software. No live data integration for material data input.
Spencer K.
Verified User in Marketing and Advertising
The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up....
Alternatives
Discussions
When will Service Fusion be able integrate HST with Quickbooks properly?
3 comments
SK
The support team has tried 3 different ways. It is an extremely frustrating and time consuming situation every month when sending statements out from...Read more
How do I set params on time tracking to round up or down to the nearest half hour?
1 comment
LM
You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manuallyRead more
Is Service Fusion compatible with Quickbooks?
1 comment
AS
Yes it is! It will sync every night and works great with it. Read more
Is it easy to migrate to ServiceTitan?
4 comments
TB
It is if you dedicate the time and information needed to do so. Its the effort you put in that really makes the difference. Read more
What is ServiceTitan?
2 comments
MS
ServiceTitan is a field service management software system and performs above all others!Read more
A way to make estimates in the office without first attaching them to an appointment?
1 comment
MB
If you go into the customer and location (as if you were booking an appt) there's an option at the bottom to either book an appointment or create an...Read more
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