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- SAP SuccessFactors Employee Central
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- SAP SuccessFactors Employee Central-vs-ServiceNow HR Service Delivery
Compare SAP SuccessFactors Employee Central and ServiceNow HR Service Delivery 
At a Glance
Market Segments
Mid-Market (59.1% of reviews)
Enterprise (66.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAP SuccessFactors Employee Central
Star Rating
(24)4.6 out of 5
Market Segments
Mid-Market (59.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SAP SuccessFactors Employee CentralServiceNow HR Service Delivery
Star Rating
(58)4.1 out of 5
Market Segments
Enterprise (66.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow HR Service DeliverySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceNow HR Service Delivery excels in its "Self-Service Portal," providing a user-friendly interface that allows employees to easily access HR services and information, while SAP SuccessFactors Employee Central's portal is noted for its "Employee Portal" which offers a comprehensive view of employee data but can be less intuitive.
- Reviewers mention that ServiceNow's "Dashboard & Reporting" features are highly customizable, allowing organizations to tailor reports to their specific needs, whereas SAP SuccessFactors offers strong "Reporting" capabilities but with less flexibility in customization options.
- G2 users highlight that ServiceNow's "Automated Onboarding Workflows" streamline the onboarding process effectively, making it easier for new hires to get acclimated, while users on G2 note that SAP SuccessFactors provides robust "Onboarding" features but may require more manual input, leading to potential delays.
- Users say that ServiceNow's "Compliance" features are particularly strong, with a focus on regulatory adherence, while reviewers mention that SAP SuccessFactors has solid compliance tools but lacks some of the depth found in ServiceNow's offerings.
- Reviewers mention that ServiceNow's "Integration APIs" are highly rated for their ease of use and extensive capabilities, allowing for seamless integration with other systems, while SAP SuccessFactors' "Integration APIs" are effective but can be more complex to implement.
- Users report that ServiceNow's "Quality of Support" is consistently rated well, with responsive customer service, while users on G2 indicate that SAP SuccessFactors has good support but can sometimes experience longer response times during peak periods.
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Pricing
Entry-Level Pricing
SAP SuccessFactors Employee Central
No pricing availableServiceNow HR Service Delivery
No pricing availableFree Trial
SAP SuccessFactors Employee Central
No trial information availableServiceNow HR Service Delivery
No trial information availableRatings
Meets Requirements
8.9
22
8.9
42
Ease of Use
9.2
22
8.1
42
Ease of Setup
8.1
7
8.4
19
Ease of Admin
9.3
7
8.6
18
Quality of Support
8.6
22
8.3
38
Has the product been a good partner in doing business?
9.0
7
9.3
18
Product Direction (% positive)
10.0
21
8.3
41
Features by Category
Core HR
9.1
13
9.4
11
9.1
11
9.3
7
9.2
10
9.3
7
9.3
12
9.4
6
8.6
11
9.1
9
7.9
12
9.2
8
Generative AI
Feature Not Available
Feature Not Available
Platform
8.0
17
8.7
9
8.8
13
9.4
8
8.6
15
8.8
7
8.9
16
9.3
9
9.0
17
9.0
8
8.5
16
8.8
8
9.1
17
9.6
8
8.4
17
9.6
9
Benefits Administration Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Benefits Administration Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.0
17
8.7
9
8.8
13
9.4
8
8.6
15
8.8
7
8.9
16
9.3
9
9.0
17
9.0
8
8.5
16
8.8
8
9.1
17
9.6
8
8.4
17
9.6
9
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
8.8
18
Not enough data
8.9
16
HR Content
Not enough data
8.9
16
Not enough data
8.6
17
Not enough data
9.1
15
Logistics
Not enough data
8.7
17
Not enough data
9.2
20
Not enough data
9.0
10
Management
Not enough data
9.3
19
Not enough data
9.1
20
Not enough data
8.8
17
Not enough data
9.3
20
Not enough data
9.4
14
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Investigation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.0
17
8.7
9
8.8
13
9.4
8
8.6
15
8.8
7
8.9
16
9.3
9
9.0
17
9.0
8
8.5
16
8.8
8
9.1
17
9.6
8
8.4
17
9.6
9
Recruiting and Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
8.0
17
8.7
9
8.8
13
9.4
8
8.6
15
8.8
7
8.9
16
9.3
9
9.0
17
9.0
8
8.5
16
8.8
8
9.1
17
9.6
8
8.4
17
9.6
9
Categories
Categories
Shared Categories
SAP SuccessFactors Employee Central and ServiceNow HR Service Delivery are categorized as Core HR
Unique Categories
SAP SuccessFactors Employee Central is categorized as Benefits Administration and Absence Management
ServiceNow HR Service Delivery is categorized as HR Service Delivery, Relocation Management, HR Case Management, Onboarding, Corporate Learning Management Systems, and SAP Store
Reviews
Reviewers' Company Size
SAP SuccessFactors Employee Central
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow HR Service Delivery
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.8%
Retail
9.1%
Computer Software
9.1%
Wholesale
4.5%
Renewables & Environment
4.5%
Other
40.9%
Information Technology and Services
17.0%
Human Resources
9.4%
Education Management
7.5%
Banking
5.7%
Outsourcing/Offshoring
3.8%
Other
56.6%
Most Helpful Reviews
SAP SuccessFactors Employee Central
Most Helpful Favorable Review
Verified User in Retail
attendance and payroll process automation mainly
Most Helpful Critical Review
ServiceNow HR Service Delivery
Most Helpful Favorable Review
Verified User in Food & Beverages
The system helps track tickets and approval workflow and is configurable to accommodate different HR requests & issues.
Most Helpful Critical Review
Verified User in Telecommunications
UI looks sleek but a bit cluttered at times. The API's don't make sense initially and requires long URI's.
Verified User in Retail
attendance and payroll process automation mainly
Verified User in Food & Beverages
The system helps track tickets and approval workflow and is configurable to accommodate different HR requests & issues.
Verified User in Telecommunications
UI looks sleek but a bit cluttered at times. The API's don't make sense initially and requires long URI's.
Discussions
where did successfactors go wrong?
1 comment
GA
Unlike most modern vendors who encourage the client for independence and growth, SFSF protects it's partner by limiting access to "provision access", even...Read more
What are the modules in SAP SuccessFactors?
1 comment
VS
Recruiting, Onboarding, Employee Central, Learning, Talent - Appraisal, Career Development, Analytics.Read more
What can sap SuccessFactors do?
1 comment
AG
SuccessFactors is a SAP product suite to provide cloud based solution to manage business alignment, people performance, recruitment, and employee central and...Read more
ServiceNow HR Service Delivery has no discussions with answers
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