Compare Salesforce Sales Cloud and Zoho CRM Plus 
At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (58.1% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$57.00 Per Month
Salesforce Sales Cloud
Star Rating
(23,221)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansZoho CRM Plus
Star Rating
(64)4.3 out of 5
Market Segments
Small-Business (58.1% of reviews)
Entry-Level Pricing
$57.00 Per Month
Learn more about Zoho CRM PlusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Opportunity & Pipeline Management with a score of 8.7, while Zoho CRM Plus trails slightly at 8.2. Reviewers mention that Salesforce's robust features allow for better tracking and forecasting of sales opportunities.
- Reviewers mention that Zoho CRM Plus offers superior Ease of Admin with a score of 8.6 compared to Salesforce's 7.9. Users appreciate Zoho's intuitive interface and straightforward administrative tasks, making it easier for teams to manage their CRM.
- G2 users highlight Salesforce's strong Lead Management capabilities, scoring 8.5, which includes advanced features like Lead Qualification and Lead Follow-up. In contrast, Zoho CRM Plus scores 8.6 in Lead Management, but users note that its lead tracking can be less comprehensive.
- Users on G2 report that Salesforce's Customer Support is rated at 8.3, while Zoho CRM Plus is slightly lower at 8.0. Reviewers mention that Salesforce's support portal and resources are more extensive, providing better assistance for troubleshooting and guidance.
- Reviewers say that Zoho CRM Plus shines in Mobile User Support with a score of 8.7, compared to Salesforce's 7.7. Users appreciate Zoho's mobile app for its user-friendly design and functionality, allowing for seamless access on the go.
- Users report that Salesforce's Integrations are highly rated at 8.8, particularly for its Salesforce Integration feature, which allows for extensive connectivity with other applications. In contrast, Zoho CRM Plus scores 8.0, with users mentioning that while it has decent integrations, it lacks the breadth of options available in Salesforce.
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Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Zoho CRM Plus
Zoho CRM Plus
$57.00
Per Month
Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey.
- CRM - Sales Force Automation
- Campaigns - Email Marketing Campaigns
- Desk - Customer Service Management
Free Trial
Salesforce Sales Cloud
Free Trial is available
Zoho CRM Plus
Free Trial is available
Ratings
Meets Requirements
8.8
13,077
8.5
51
Ease of Use
8.1
15,994
8.3
53
Ease of Setup
7.8
7,128
8.2
33
Ease of Admin
7.9
4,129
8.6
23
Quality of Support
8.1
11,369
8.3
46
Has the product been a good partner in doing business?
8.3
4,090
8.6
22
Product Direction (% positive)
8.2
12,756
8.5
48
Features by Category
Sales Force Automation
8.8
9058
|
Verified
8.5
33
|
Verified
8.2
6010
|
Verified
7.5
31
|
Verified
8.7
8789
|
Verified
8.2
32
|
Verified
8.3
9048
|
Verified
8.3
32
|
Verified
8.0
6939
|
Verified
8.3
28
|
Verified
8.2
7232
|
Verified
8.2
28
|
Verified
8.0
6378
|
Verified
8.4
28
|
Verified
8.1
6275
|
Verified
7.7
29
|
Verified
8.3
7032
|
Verified
8.2
29
|
Verified
Marketing Automation
7.9
6295
|
Verified
8.2
30
|
Verified
8.1
6618
|
Verified
8.2
30
|
Verified
8.5
7638
|
Verified
8.6
32
|
Verified
7.9
5062
8.0
28
|
Verified
Customer Support
8.3
6445
|
Verified
8.0
29
|
Verified
8.1
6022
|
Verified
7.9
33
|
Verified
8.2
6418
|
Verified
7.4
33
|
Verified
8.0
5140
|
Verified
7.5
29
|
Verified
8.2
5633
|
Verified
8.3
32
|
Verified
Reporting & Analytics
8.5
8580
|
Verified
8.6
33
|
Verified
8.5
8766
|
Verified
8.0
33
|
Verified
8.2
7078
|
Verified
8.0
29
|
Verified
Mobile & Social
7.9
5274
|
Verified
8.0
29
|
Verified
7.8
4907
|
Verified
8.2
29
|
Verified
7.7
5753
|
Verified
8.7
28
|
Verified
Platform
8.5
3241
|
Verified
8.8
24
|
Verified
8.5
3248
|
Verified
8.4
24
|
Verified
8.6
3274
|
Verified
8.4
25
|
Verified
8.3
2557
|
Verified
7.7
24
|
Verified
8.5
2831
|
Verified
7.8
25
|
Verified
8.1
2861
|
Verified
7.7
25
|
Verified
8.7
3259
|
Verified
8.6
26
|
Verified
8.1
2701
8.1
24
|
Verified
Integration
8.5
2301
|
Verified
8.2
25
|
Verified
8.5
2758
|
Verified
8.0
24
|
Verified
8.5
2607
|
Verified
7.9
23
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
235
Not enough data
8.8
255
Not enough data
8.8
277
Not enough data
8.6
254
Not enough data
Organization
9.0
313
Not enough data
8.8
305
Not enough data
8.8
299
Not enough data
Performance Analysis
8.4
249
Not enough data
8.8
270
Not enough data
Sales Analysis
8.4
250
Not enough data
8.8
264
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrated Workflows
8.6
396
Not enough data
8.5
386
Not enough data
8.0
345
Not enough data
8.0
340
Not enough data
8.8
395
Not enough data
8.4
344
Not enough data
8.5
359
Not enough data
Repeatability and Reportability
8.4
360
Not enough data
8.7
379
Not enough data
8.7
375
Not enough data
8.3
362
Not enough data
7.6
296
Not enough data
AI and Automation
8.5
342
Not enough data
8.3
351
Not enough data
8.2
311
Not enough data
7.9
314
Not enough data
7.7
296
Not enough data
Generative AI
Feature Not Available
Not enough data
Call Analytics
8.6
111
Not enough data
8.5
115
Not enough data
8.6
110
Not enough data
8.8
110
Not enough data
Agent Performance Management
8.6
120
Not enough data
8.5
104
Not enough data
8.7
120
Not enough data
Generative AI
Feature Not Available
Not enough data
Revenue Sourcing and Forecasting
8.0
23
Not enough data
7.9
23
Not enough data
8.5
23
Not enough data
8.6
23
Not enough data
8.3
23
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
CRM Data Enrichment
8.1
24
Not enough data
8.4
23
Not enough data
8.1
22
Not enough data
7.8
24
Not enough data
8.5
18
Not enough data
Account Management
7.8
24
Not enough data
7.8
24
Not enough data
7.6
24
Not enough data
8.3
23
Not enough data
8.2
18
Not enough data
8.1
18
Not enough data
Integrations
8.0
113
Not enough data
8.4
114
Not enough data
8.0
114
Not enough data
7.9
111
Not enough data
8.8
114
Not enough data
Branding & Customizatio
8.0
109
Not enough data
8.1
113
Not enough data
8.3
110
Not enough data
Automatic Rules & Configurations
8.2
111
Not enough data
8.2
112
Not enough data
7.8
115
Not enough data
Generative AI
Feature Not Available
Not enough data
Sales Performance Features - Sales Planning
8.4
98
Not enough data
8.4
90
Not enough data
8.4
95
Not enough data
8.7
95
Not enough data
8.4
94
Not enough data
8.8
93
Not enough data
8.1
91
Not enough data
Territory Management - Sales Planning
8.6
92
Not enough data
8.5
97
Not enough data
Quota & Capacity Management - Sales Planning
8.3
93
Not enough data
8.3
101
Not enough data
8.2
94
Not enough data
Data Sourcing
8.5
848
Not enough data
8.7
879
Not enough data
8.3
783
Not enough data
8.7
909
Not enough data
8.6
845
Not enough data
Predictive Analytics
8.4
825
Not enough data
8.6
841
Not enough data
8.1
740
Not enough data
8.3
782
Not enough data
Sales Management
8.7
871
Not enough data
8.1
747
Not enough data
8.6
864
Not enough data
8.8
932
Not enough data
Content Management
8.3
301
Not enough data
8.1
291
Not enough data
8.2
276
Not enough data
8.5
268
Not enough data
8.2
286
Not enough data
Analytics
8.7
292
Not enough data
8.4
291
Not enough data
8.4
175
Not enough data
8.3
300
Not enough data
Presentation
7.3
166
Not enough data
7.3
166
Not enough data
7.2
157
Not enough data
Training
8.7
228
Not enough data
8.8
221
Not enough data
8.4
181
Not enough data
8.4
217
Not enough data
Feedback
8.7
209
Not enough data
8.6
206
Not enough data
8.5
187
Not enough data
8.6
176
Not enough data
8.8
201
Not enough data
8.8
201
Not enough data
8.6
174
Not enough data
Generative AI
Feature Not Available
Not enough data
Attribution
8.8
368
Not enough data
8.9
372
Not enough data
8.6
354
Not enough data
Discovery
8.9
375
Not enough data
8.6
370
Not enough data
8.6
351
Not enough data
Management
8.5
341
Not enough data
8.7
360
Not enough data
Platform
8.6
351
Not enough data
8.6
351
Not enough data
Calling
8.7
131
Not enough data
8.5
125
Not enough data
8.8
134
Not enough data
8.8
130
Not enough data
Contacts
8.8
127
Not enough data
8.6
129
Not enough data
8.8
131
Not enough data
Insights
9.0
135
Not enough data
8.7
133
Not enough data
8.3
129
Not enough data
8.5
139
Not enough data
8.4
134
Not enough data
Analytics
8.2
479
Not enough data
8.4
487
Not enough data
8.3
501
Not enough data
Customizations
8.7
531
Not enough data
8.5
499
Not enough data
8.6
536
Not enough data
8.3
481
Not enough data
8.4
508
Not enough data
Generative AI
Feature Not Available
Not enough data
Incentives
8.1
332
Not enough data
8.4
399
Not enough data
7.9
335
Not enough data
8.6
412
Not enough data
Personalization
8.6
374
Not enough data
8.8
454
Not enough data
8.9
484
Not enough data
8.6
432
Not enough data
Administrative
8.7
457
Not enough data
8.5
423
Not enough data
8.3
407
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and Zoho CRM Plus are categorized as CRM
Unique Categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Zoho CRM Plus has no unique categories
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Information Technology and Services
22.6%
Computer Software
14.5%
Financial Services
8.1%
Accounting
6.5%
Electrical/Electronic Manufacturing
4.8%
Other
43.5%
Most Helpful Reviews
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Zoho CRM Plus
Most Helpful Favorable Review
Divyansh G.
Verified User in Information Technology and Services
Smooth interface , one click integrations and high amount of lead filters to play around for the sales team
Most Helpful Critical Review
Verified User in Telecommunications
I found that the other main competitors have more of a fluid pipeline management process and a broader range of integrations. As touched on before, the GUI is not the most visually appealing, and when you couple that with the different steps it takes to add...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Divyansh G.
Verified User in Information Technology and Services
Smooth interface , one click integrations and high amount of lead filters to play around for the sales team
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Verified User in Telecommunications
I found that the other main competitors have more of a fluid pipeline management process and a broader range of integrations. As touched on before, the GUI is not the most visually appealing, and when you couple that with the different steps it takes to add...
Discussions
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
What are key features of a CRM system?
1 comment
AR
Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics.Read more
What apps come with Zoho CRM Plus?
1 comment
SD
Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho CliqRead more
Zoho CRM Plus has no more discussions with answers
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