G2 reviewers report that Smokeball significantly outperforms Sage Timeslips in overall user satisfaction, with a G2 Score of 76.29 compared to Timeslips' 40.09. This suggests that users find Smokeball to be a more reliable and effective solution for their legal billing needs.
Users say that Smokeball's user interface is extremely intuitive and easy to navigate, making it a favorite among firms looking to streamline their processes. In contrast, while some long-time users of Timeslips appreciate its familiarity, newer users may find it less user-friendly.
Reviewers mention that Smokeball excels in providing quality support, with a score of 9.6 in this area. Users have highlighted the efficiency of the platform and the thoughtfulness behind its design, which contrasts with Timeslips' lower support rating, where users have expressed concerns about responsiveness.
According to verified reviews, Smokeball's implementation process is praised for being quick and efficient, allowing firms to get up and running without significant downtime. In comparison, Timeslips users have noted that while upgrades are manageable, the initial setup can be more cumbersome.
Users highlight that Smokeball's document automation features significantly reduce the time spent on administrative tasks, making it a powerful tool for managing files and calendars. Timeslips, while effective for billing, does not offer the same level of automation, which can lead to more manual work for users.
Reviewers indicate that Smokeball's ability to meet user requirements is notably higher, with a score of 9.1, reflecting its adaptability to various workflows. Timeslips, while beneficial for long-time users, may struggle to meet the evolving needs of newer firms, as indicated by its lower score in this area.
Smokeball is a hybrid-cloud software, which means you get the benefits of the cloud for unlimited storage purposes but also have access to the software and...Read more
Is there free training and online courses to help learn the software?
2 Comments
Official Response from Smokeball
Smokeball provides a holistic and award-winning onboarding and training program to make sure you are utilizing the software to its full potential. Receive...Read more
Do you provide law firm website services?
1 Comment
Official Response from Smokeball
No, but we have some great options and partners for you to consider! Chat with our support team to learn more.Read more
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