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Compare RingCentral Contact Center and Zoom Workplace 
Featured Products
At a Glance
Market Segments
Small-Business (50.3% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
No pricing available
Free
RingCentral Contact Center
Star Rating
(184)4.1 out of 5
Market Segments
Small-Business (50.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterZoom Workplace
Star Rating
(55,797)4.5 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoom Workplace excels in user experience, with many praising its clean UI and seamless integrations with tools like Slack. Users appreciate how it centralizes communication and collaboration, making daily meetings straightforward and efficient.
- Users say that RingCentral Contact Center offers flexibility and customization options, allowing users to tailor features such as the tone of the phone and program colors. This level of personalization is a highlight for those who value adaptability in their software.
- Reviewers mention that Zoom Workplace's implementation process is notably quick and intuitive, with many users finding it easy to join calls and schedule meetings without confusion. This smooth onboarding experience contributes to its high satisfaction ratings.
- According to verified reviews, RingCentral Contact Center's AI-driven note-taking feature is a standout, automatically generating comments during calls. This functionality helps users easily reference past conversations, enhancing overall productivity.
- G2 reviewers highlight that Zoom Workplace consistently delivers high-quality audio and video during meetings, which users find essential for maintaining professionalism in their communications. The reliability of these features is a significant factor in its overall positive reception.
- Users express mixed feelings about the support quality from RingCentral Contact Center, noting that while the software is robust, the support experience could be improved. In contrast, Zoom Workplace receives higher marks for its support, indicating a more favorable experience for users seeking assistance.
Pricing
Entry-Level Pricing
RingCentral Contact Center
No pricing availableZoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
RingCentral Contact Center
No trial information availableZoom Workplace
Free Trial is available
Ratings
Meets Requirements
8.4
145
9.2
42,452
Ease of Use
8.5
148
9.1
42,595
Ease of Setup
8.3
79
9.1
13,725
Ease of Admin
8.3
49
9.0
12,314
Quality of Support
7.9
129
8.7
31,361
Has the product been a good partner in doing business?
8.0
50
9.1
11,496
Product Direction (% positive)
7.1
137
8.3
39,938
Features by Category
Ticket and Case Management
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Not enough data
Platform
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.4
24
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
7.2
10
Not enough data
Agent Tools
7.4
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
8.3
25
|
Verified
Not enough data
Automation
8.3
21
|
Verified
Not enough data
8.2
23
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
Agentic AI - Auto Dialer
7.5
12
Not enough data
7.9
13
Not enough data
AI Capabilities - Auto Dialer
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
Content Sharing
Not enough data
9.0
6574
|
Verified
Not enough data
9.1
6774
|
Verified
Not enough data
8.8
6019
|
Verified
Collaboration
Not enough data
8.6
5124
|
Verified
Not enough data
9.1
6766
|
Verified
Not enough data
9.0
6515
|
Verified
Not enough data
8.7
4984
|
Verified
Not enough data
9.3
7120
|
Verified
Functionality
Not enough data
8.5
5076
|
Verified
Not enough data
9.0
6332
|
Verified
Not enough data
8.7
4827
|
Verified
Agentic AI - Virtual Classroom
Not enough data
8.0
108
Business Instant Messaging
Not enough data
8.6
505
Not enough data
8.7
521
Not enough data
8.5
502
Business Instant Messaging
Not enough data
9.0
513
Not enough data
9.2
526
Business Instant Messaging
Not enough data
8.9
503
Not enough data
8.9
510
Not enough data
8.5
502
Generative AI - Business Instant Messaging
Not enough data
8.5
177
AI - Business Instant Messaging
Not enough data
8.4
173
Not enough data
8.4
174
Not enough data
8.3
171
Not enough data
8.3
171
Agentic AI - Business Instant Messaging
Not enough data
7.7
83
Not enough data
7.6
78
Grammar
Not enough data
8.9
74
Not enough data
8.6
74
Not enough data
9.0
75
Formatting
Not enough data
8.7
72
Not enough data
8.4
70
Not enough data
8.5
72
Content
Not enough data
8.7
71
Not enough data
8.5
71
Not enough data
8.6
70
Product Type
Not enough data
8.9
70
Not enough data
8.8
69
Generative AI
Not enough data
8.8
67
Not enough data
9.0
71
Design Tools
Not enough data
8.5
291
Not enough data
8.5
288
Not enough data
8.2
280
Not enough data
8.3
282
Not enough data
8.6
285
Communication Tools
Not enough data
8.7
285
Not enough data
8.9
292
Integrations
Not enough data
8.2
276
Not enough data
8.7
283
Software Offering
Not enough data
8.5
282
Not enough data
9.3
289
Not enough data
8.8
283
Agentic AI - Collaborative Whiteboard
Not enough data
7.9
78
Not enough data
7.9
79
Not enough data
7.8
77
Presenter Tools
Not enough data
9.0
16926
Not enough data
8.6
12635
|
Verified
Not enough data
8.7
13566
|
Verified
Not enough data
8.9
17372
|
Verified
Conferencing Options
Not enough data
9.1
19388
|
Verified
Not enough data
9.2
19541
|
Verified
Not enough data
9.3
21528
|
Verified
Application Tools
Not enough data
8.9
16005
|
Verified
Not enough data
9.1
19226
|
Verified
Not enough data
8.8
16116
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.4
236
Channels
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Not enough data
Generative AI
7.3
11
Not enough data
Feature Not Available
Not enough data
Usability
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
Reporting
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform Basics
Not enough data
9.1
408
Not enough data
9.1
408
Not enough data
7.8
380
Platform Content
Not enough data
8.1
377
Not enough data
7.8
374
Not enough data
9.0
397
Platform Additional Functionality
Not enough data
8.5
397
Not enough data
8.1
378
Agentic AI - Screen and Video Capture
Not enough data
7.5
136
Inbox Tools
Not enough data
8.1
101
Not enough data
8.2
103
Not enough data
8.7
105
Not enough data
8.7
104
Coordination Tools
Not enough data
8.8
112
Not enough data
8.8
104
Not enough data
8.5
104
Software Options
Not enough data
9.1
104
Not enough data
9.0
104
Email Client - Agentic AI
Not enough data
7.6
52
Not enough data
7.9
53
Platform Basics
Not enough data
8.8
64
Not enough data
8.2
60
Not enough data
8.7
39
Not enough data
8.7
41
Not enough data
8.3
40
Not enough data
8.1
41
Not enough data
8.3
41
Platform Data
Not enough data
8.1
60
Not enough data
8.4
59
Not enough data
8.2
59
Not enough data
8.5
62
Platform Interoperability
Not enough data
8.7
65
Not enough data
8.3
61
Platform Additional Functionality
Not enough data
8.6
60
Additional Functionality - Visitor Management
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.6
37
Not enough data
7.8
37
Agentic AI - Visitor Management
Not enough data
7.8
27
Channels
8.9
48
|
Verified
Not enough data
7.4
38
|
Verified
Not enough data
7.7
40
|
Verified
Not enough data
7.8
46
|
Verified
Not enough data
7.9
39
|
Verified
Not enough data
Generative AI
6.7
26
Not enough data
Functions
8.3
66
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.9
54
|
Verified
Not enough data
7.4
32
|
Verified
Not enough data
8.0
40
|
Verified
Not enough data
7.8
38
|
Verified
Not enough data
8.1
42
Not enough data
8.0
37
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.9
57
|
Verified
Not enough data
8.5
63
|
Verified
Not enough data
7.9
68
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
7.8
38
|
Verified
Not enough data
Platform Basics
Not enough data
8.6
25
Not enough data
8.8
26
Not enough data
8.6
28
Platform Content
Not enough data
8.5
25
Not enough data
7.9
25
Platform Interoperability
Not enough data
8.5
27
Platform Additional Functionality
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
8.4
24
Agentic AI - Digital Signage
Not enough data
6.5
8
Collaboration Tools
Not enough data
9.2
30709
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
14742
|
Verified
Not enough data
9.1
14796
|
Verified
Meeting Coordination
Not enough data
8.9
28087
|
Verified
Not enough data
9.0
27167
|
Verified
Not enough data
8.9
27449
|
Verified
Not enough data
9.0
15187
|
Verified
Software Type
Not enough data
8.9
26494
|
Verified
Not enough data
8.8
13923
|
Verified
Not enough data
9.2
15843
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.7
422
Not enough data
7.7
422
Not enough data
7.8
413
Workforce Management
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Not enough data
Administration
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Not enough data
Conversational Platform
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Not enough data
Support Automation
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Not enough data
Generative AI
9.0
7
Not enough data
Feature Not Available
Not enough data
Calendar View
Not enough data
8.3
393
Not enough data
8.5
402
Shared Calendar
Not enough data
8.5
385
Not enough data
8.3
390
Accessibility
Not enough data
8.2
384
Not enough data
8.0
382
Integration
Not enough data
8.3
379
Not enough data
8.2
383
Not enough data
8.5
383
Notifications
Not enough data
8.3
384
Not enough data
7.9
380
Generative AI
Not enough data
7.4
301
Not enough data
7.5
308
Not enough data
7.6
311
Agentic AI - Calendar
Not enough data
7.7
120
Design
Not enough data
9.2
43
Not enough data
9.3
43
Not enough data
9.3
43
Collaboration
Not enough data
9.4
45
Not enough data
9.2
44
File Types
Not enough data
9.0
42
Not enough data
9.1
42
Not enough data
8.9
42
Edit & Revise
Not enough data
9.1
43
Not enough data
9.0
42
Not enough data
9.2
42
Integrate & Embed
Not enough data
9.3
46
Not enough data
9.1
43
Not enough data
9.3
45
Operating System
Not enough data
9.4
45
Not enough data
9.1
45
Not enough data
8.9
41
Generative AI
Not enough data
9.1
41
Not enough data
9.2
42
Not enough data
9.2
41
Not enough data
9.4
40
Not enough data
9.0
41
Agentic AI - Document Creation
Not enough data
9.3
23
Integrations
Not enough data
7.7
644
Not enough data
8.6
672
Not enough data
8.9
672
Not enough data
7.7
637
Not enough data
7.6
632
Branding & Customizatio
Not enough data
8.1
643
Not enough data
8.5
657
Not enough data
8.1
632
Automatic Rules & Configurations
Not enough data
8.4
640
Not enough data
8.5
652
Not enough data
8.4
655
Agentic AI - Business Scheduling
Not enough data
7.4
164
Not enough data
7.5
166
Seating Options
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.6
19
Not enough data
8.9
19
Tech Stack
Not enough data
8.5
21
Not enough data
8.8
20
Not enough data
9.2
22
Not enough data
8.5
19
Generative AI
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.2
19
Not enough data
7.5
19
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Communication
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Not enough data
Internal Use
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Not enough data
Channels
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Not enough data
Insight
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
8.5
118
Not enough data
8.8
125
Not enough data
8.5
124
Meeting Automation - AI Meeting Assistants
Not enough data
9.0
146
Not enough data
8.7
122
Not enough data
8.7
123
Meeting Insights - AI Meeting Assistants
Not enough data
8.2
121
Not enough data
8.4
120
Not enough data
9.1
135
Accessibility - AI Meeting Assistants
Not enough data
8.3
118
Not enough data
8.6
125
Not enough data
8.3
114
Agentic AI - AI Meeting Assistants
Not enough data
7.8
76
Not enough data
7.8
77
Not enough data
8.0
76
Not enough data
7.9
78
Agentic AI - Productivity Bots
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.2
11
Agentic AI - UCaaS Platforms
Feature Not Available
7.7
8
Feature Not Available
7.7
8
Feature Not Available
8.1
8
Feature Not Available
8.7
9
Extensions
Not enough data
8.9
1483
|
Verified
Not enough data
8.8
1460
|
Verified
Not enough data
8.7
1368
Features
Not enough data
8.8
1378
|
Verified
Not enough data
8.7
1331
Not enough data
8.9
1770
|
Verified
Not enough data
9.2
2014
|
Verified
Not enough data
9.3
2093
|
Verified
Not enough data
8.8
1597
|
Verified
Categories
Categories
Shared Categories
RingCentral Contact Center and Zoom Workplace are categorized as UCaaS Platforms
Unique Categories
RingCentral Contact Center is categorized as Auto Dialer, Contact Center, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Zoom Workplace is categorized as AI Meeting Assistants, Business Instant Messaging, Business Scheduling, Desk Booking, Email Client, Screen Sharing, Collaborative Whiteboard, AI Writing Assistant, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, Video Conferencing, Virtual Classroom, and Productivity Bots
Reviews
Reviewers' Company Size
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.4%
Telecommunications
6.9%
Financial Services
6.9%
Consumer Services
6.9%
Insurance
5.1%
Other
66.9%
Information Technology and Services
8.8%
Computer Software
8.3%
Marketing and Advertising
5.7%
Education Management
5.5%
Higher Education
4.8%
Other
66.9%
Alternatives
Discussions
RingCentral Contact Center has no more discussions with answers
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You need zoom app which you can download free for mobile or pc . that's all.Read more
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