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- Rezolve.ai-vs-Splashtop Remote Support
Compare Rezolve.ai and Splashtop Remote Support 
At a Glance
Market Segments
Mid-Market (69.4% of reviews)
Small-Business (64.6% of reviews)
Entry-Level Pricing
Free Trial 9 Users Per Month
Starting at $34.00 1 Concurrent technician seat
Rezolve.ai
Star Rating
(36)4.9 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Entry-Level Pricing
Free Trial 9 Users Per Month
Browse all 3 pricing plansSplashtop Remote Support
Star Rating
(186)4.8 out of 5
Market Segments
Small-Business (64.6% of reviews)
Entry-Level Pricing
Starting at $34.00 1 Concurrent technician seat
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Splashtop Remote Support excels in "Unattended Remote Access" with a score of 9.2, allowing IT teams to manage devices without needing user intervention, which is crucial for efficient support. In contrast, Rezolve.ai's performance in this area is not highlighted, indicating a potential gap for users needing robust remote access capabilities.
- Reviewers mention that Splashtop's "Screen Sharing" feature is rated at 9.3, making it a strong choice for collaborative troubleshooting. However, Rezolve.ai does not emphasize this feature, which may limit its effectiveness in real-time support scenarios.
- G2 users highlight that Rezolve.ai shines in "Knowledge Base" integration with a score of 8.9, facilitating better incident management and user self-service. In comparison, Splashtop's knowledge management features are less emphasized, suggesting that users may find it harder to access information quickly.
- Users on G2 report that Splashtop Remote Support has a high "Quality of Support" rating at 9.5, indicating that users feel well-supported by the service. Conversely, Rezolve.ai, while rated slightly higher at 9.7, may not have the same level of personalized support that Splashtop offers, as it focuses more on automation.
- Reviewers mention that Splashtop's "File Sharing" feature, rated at 8.4, is less robust compared to Rezolve.ai's capabilities, which are not explicitly rated but are implied to be more integrated within its automation framework, enhancing overall efficiency in document handling.
- Users say that Splashtop's "Multi-Monitor Support" is rated at 9.2, which is essential for IT professionals managing multiple screens during remote sessions. Rezolve.ai does not provide specific ratings for this feature, which may be a consideration for users who rely on multi-monitor setups for their workflows.
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Pricing
Entry-Level Pricing
Rezolve.ai
Core
Free Trial
9 Users Per Month
MS Teams based Easy Conversational Ticketing to Manage Service Desk
- Rezolve.ai Teams App
- Web interface
- Rezolve.ai mobile app
Splashtop Remote Support
SOS Unlimited
Starting at $34.00
1 Concurrent technician seat
Support unlimited Windows, Mac, iOS and Android devices on demand. SOS Unlimited also includes unattended anytime access to 300 computers.
- Everything in SOS standard edition
- Unattended anytime access to an unlimited number of computers via streamer agent
Free Trial
Rezolve.ai
No trial information availableSplashtop Remote Support
Free Trial is available
Ratings
Meets Requirements
9.3
27
9.6
149
Ease of Use
9.5
29
9.5
148
Ease of Setup
9.3
30
9.5
120
Ease of Admin
9.2
30
9.4
117
Quality of Support
9.7
27
9.5
119
Has the product been a good partner in doing business?
9.9
30
9.6
113
Product Direction (% positive)
10.0
29
9.3
138
Features by Category
Customization
9.3
5
Not enough data
Not enough data
Not enough data
HR Content
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.0
5
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.8
15
Not enough data
9.2
15
Not enough data
8.9
14
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.6
12
Not enough data
9.6
13
Not enough data
9.6
13
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
Not enough data
9.3
32
Not enough data
8.4
29
Not enough data
8.6
27
Not enough data
9.2
30
Not enough data
8.7
25
Not enough data
9.2
31
Maintenance
Not enough data
9.0
26
Not enough data
8.3
19
Communication
Not enough data
8.9
26
Not enough data
6.6
16
Not enough data
5.0
15
Not enough data
7.5
18
Security
Not enough data
8.3
25
Not enough data
9.0
24
Device Support
Not enough data
9.2
25
Not enough data
9.2
25
Not enough data
9.1
25
Performance
Not enough data
7.8
19
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.0
24
Feature Not Available
8.4
22
Not enough data
9.0
23
Not enough data
8.9
23
8.5
11
8.7
22
Feature Not Available
Reporting
8.6
24
Not enough data
8.6
16
6.4
17
8.7
20
Feature Not Available
Access & Usability
8.0
19
9.0
33
9.0
23
Feature Not Available
8.1
18
Not enough data
8.9
21
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Rezolve.ai and Splashtop Remote Support are categorized as Service Desk
Unique Categories
Splashtop Remote Support is categorized as Remote Support and Remote Monitoring & Management (RMM)
Reviews
Reviewers' Company Size
Rezolve.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splashtop Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.9%
Non-Profit Organization Management
8.3%
Construction
8.3%
Banking
8.3%
Media Production
5.6%
Other
55.6%
Information Technology and Services
25.8%
Computer Software
7.3%
Computer & Network Security
5.1%
Construction
4.5%
Accounting
3.9%
Other
53.4%
Most Helpful Reviews
Rezolve.ai
Most Helpful Favorable Review
Michael S.
Verified User in Higher Education
The onboarding team has been unlike any software installation team I have ever experienced. Their response to questions and requests is incredibly fast. With a forever shrinking budget and lack of resources, having Rezolve.ai as the first level support to...
Most Helpful Critical Review
Verified User in Hospital & Health Care
It's a work in progress, so not all the features are availble yet.
Splashtop Remote Support
Most Helpful Favorable Review
Matt J.
Verified User in Entertainment
How easy it is to gain access to a users machine by simply sending them a link.
Most Helpful Critical Review
Verified User in Information Technology and Services
For personal use not all features are available like they are for business use. It can become a little confusing if you aren't too familiar with how to work computer stuff. If you move with business the pricing can become a little too much.
Michael S.
Verified User in Higher Education
The onboarding team has been unlike any software installation team I have ever experienced. Their response to questions and requests is incredibly fast. With a forever shrinking budget and lack of resources, having Rezolve.ai as the first level support to...
Matt J.
Verified User in Entertainment
How easy it is to gain access to a users machine by simply sending them a link.
Verified User in Hospital & Health Care
It's a work in progress, so not all the features are availble yet.
Verified User in Information Technology and Services
For personal use not all features are available like they are for business use. It can become a little confusing if you aren't too familiar with how to work computer stuff. If you move with business the pricing can become a little too much.
Alternatives
Discussions
Rezolve.ai has no discussions with answers
Splashtop Remote Support has no discussions with answers
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