Compare Rally UXR and User Interviews 
At a Glance
Market Segments
Enterprise (53.4% of reviews)
Small-Business (55.6% of reviews)
Entry-Level Pricing
No pricing available
$49.00
Rally UXR
Star Rating
(61)4.8 out of 5
Market Segments
Enterprise (53.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Rally UXRUser Interviews
Star Rating
(957)4.7 out of 5
Market Segments
Small-Business (55.6% of reviews)
Entry-Level Pricing
$49.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both User Interviews and Rally UXR have high ease of use ratings (9.2 for both), Rally UXR shines in ease of setup with a score of 9.2 compared to User Interviews' 8.6, making it a more user-friendly option for quick deployment.
- Reviewers mention that Rally UXR excels in quality of support, scoring 9.9, which is significantly higher than User Interviews' 9.2. This suggests that users may find more responsive and helpful customer service with Rally UXR.
- G2 users highlight that User Interviews offers a more robust survey management experience, particularly in survey builder and question types, with scores of 8.6 and 8.8 respectively, while Rally UXR's survey management features are less favored, indicating a potential gap in functionality for detailed survey creation.
- Users on G2 report that Rally UXR provides superior collaboration features, scoring 9.1 compared to User Interviews' 7.0. This could be a deciding factor for teams that prioritize collaborative efforts in user research.
- Reviewers say that User Interviews has a more extensive recruitment pool, scoring 8.3, which may be beneficial for users looking to gather diverse participant feedback, while Rally UXR's recruitment pool score is on par but lacks additional standout features.
- Users report that both platforms have their strengths in analytics, but User Interviews edges out with a score of 6.9 compared to Rally UXR's 6.6, indicating that users may find more insightful analytics tools in User Interviews for their research needs.
Featured Products
Sponsored
Ideally
(24)
Survey
Visit Website
Pricing
Entry-Level Pricing
Rally UXR
No pricing availableUser Interviews
Recruit Pay As You Go
$49.00
For teams doing occasional research.
- Access to 5 million+ participants
- Rich targeting & screening
- Scheduling automation
Free Trial
Rally UXR
Free Trial is available
User Interviews
Free Trial is available
Ratings
Meets Requirements
8.9
56
9.0
499
Ease of Use
9.2
57
9.1
518
Ease of Setup
9.2
28
8.6
150
Ease of Admin
9.1
13
8.8
79
Quality of Support
9.9
54
9.1
462
Has the product been a good partner in doing business?
10.0
13
9.2
80
Product Direction (% positive)
10.0
56
9.4
516
Features by Category
User Response Methods
8.0
42
7.8
164
|
Verified
5.2
21
6.2
136
9.0
27
8.3
162
5.2
21
6.1
134
6.1
22
6.9
147
Participant Selection
6.5
24
7.1
139
5.1
20
Feature Not Available
5.8
20
6.3
132
8.4
30
8.3
156
|
Verified
Insights
6.6
28
6.8
132
|
Verified
9.2
34
6.9
143
|
Verified
8.4
28
6.9
141
|
Verified
Generative AI
4.7
20
Feature Not Available
Analytics
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customization
8.9
6
Not enough data
6.7
5
Not enough data
8.3
7
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
Not enough data
8.5
158
Not enough data
8.7
205
Not enough data
8.4
149
Not enough data
8.7
167
Survey Customization
Not enough data
8.0
138
Not enough data
8.2
139
Not enough data
8.3
144
Not enough data
7.9
111
Survey Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
126
Not enough data
8.7
141
Categories
Categories
Shared Categories
Rally UXR and User Interviews are categorized as User Research
Unique Categories
Rally UXR is categorized as Experience Management
User Interviews is categorized as Survey
Reviews
Reviewers' Company Size
Rally UXR
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User Interviews
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
29.3%
Information Technology and Services
17.2%
Retail
6.9%
Manufacturing
5.2%
Research
5.2%
Other
36.2%
Information Technology and Services
9.8%
Computer Software
9.0%
Market Research
7.5%
Financial Services
5.1%
Research
4.2%
Other
64.5%
Most Helpful Reviews
Rally UXR
Most Helpful Favorable Review
Crystal K.
Verified User in Computer Software
Rally has a well thought out foundation to meet the needs of recruiting participants for UX research. + Flexible settings to allow for a variety of study conditions including multiple facilitators, observer rooms, etc. + Templated communications and...
Most Helpful Critical Review
User Interviews
Most Helpful Favorable Review
Verified User in Civic & Social Organization
I like the variety of interviews available. I like that the interviewers are always courteous and engaging. I like the customer service I have received.
Most Helpful Critical Review
Jim R.
Verified User in Primary/Secondary Education
No phone support is offered. Chat support cannot handle anything, and recommends you to email the "Projects" team. Projects team just keeps responding with the same canned/automated responses even after you tell them that their response wasn't relevant or...
Crystal K.
Verified User in Computer Software
Rally has a well thought out foundation to meet the needs of recruiting participants for UX research. + Flexible settings to allow for a variety of study conditions including multiple facilitators, observer rooms, etc. + Templated communications and...
Verified User in Civic & Social Organization
I like the variety of interviews available. I like that the interviewers are always courteous and engaging. I like the customer service I have received.
Jim R.
Verified User in Primary/Secondary Education
No phone support is offered. Chat support cannot handle anything, and recommends you to email the "Projects" team. Projects team just keeps responding with the same canned/automated responses even after you tell them that their response wasn't relevant or...
Alternatives
Discussions
Rally UXR has no discussions with answers
How many user interviews should you do?
2 comments
ID
Translate as much as your knowledge or data set would benefit.Read more
What do user interviews pay?
2 comments
CM
As mentioned in the previous comment the pay is typically done via a choice of literary hundreds of gift card options. Some studies, although rare will lay...Read more
Why is Amazon credit the main form of payment?
1 comment
UM
We now offer many options beyond Amazon Gift Cards! Check it out https://www.userinterviews.com/support/incentive-payments :)Read more
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