Compare Pipedrive and Salesforce Sales Cloud 
At a Glance
Market Segments
Small-Business (70.7% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
$25.00 1 User Per Month
Pipedrive
Star Rating
(2,445)4.3 out of 5
Market Segments
Small-Business (70.7% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 5 pricing plansSalesforce Sales Cloud
Star Rating
(23,272)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Contact & Account Management with a score of 8.8, while Pipedrive follows closely with 8.5. Reviewers mention that Salesforce's robust features allow for detailed tracking and management of customer interactions, which is crucial for larger teams.
- Reviewers mention that Pipedrive shines in Ease of Use with a score of 8.9 compared to Salesforce's 8.1. Users on G2 appreciate Pipedrive's intuitive interface, making it easier for small businesses to onboard new users quickly.
- Users say that Salesforce Sales Cloud offers superior Opportunity & Pipeline Management with a score of 8.7, while Pipedrive scores 8.8. Reviewers highlight Salesforce's advanced forecasting tools and customizable pipeline stages as key advantages for managing complex sales processes.
- G2 users report that Pipedrive has a slight edge in Ease of Setup with a score of 8.7 versus Salesforce's 7.8. Users mention that Pipedrive's straightforward setup process is particularly beneficial for small businesses looking to get started quickly.
- Reviewers mention that Salesforce Sales Cloud provides better Quality of Support with a score of 8.1 compared to Pipedrive's 8.3. Users appreciate Salesforce's extensive support resources and community forums, which help resolve issues more effectively.
- Users report that both platforms are competitive in Lead Management, scoring equally at 8.5. However, reviewers say that Salesforce's advanced analytics and reporting capabilities give it an edge in tracking lead performance over time.
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Pricing
Entry-Level Pricing
Pipedrive
Essential
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Get organized and set up simple sales processes quickly:
- Lead, calendar and pipeline management
- Seamless data import and 400+ integrations
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Pipedrive
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.4
2,158
8.8
13,128
Ease of Use
8.9
2,190
8.1
16,045
Ease of Setup
8.7
1,231
7.8
7,175
Ease of Admin
8.6
873
7.9
4,139
Quality of Support
8.3
1,863
8.1
11,414
Has the product been a good partner in doing business?
8.7
845
8.3
4,101
Product Direction (% positive)
8.7
2,126
8.2
12,805
Features by Category
Sales Force Automation
8.5
1723
|
Verified
8.8
9094
|
Verified
Feature Not Available
8.2
6044
|
Verified
8.8
1760
|
Verified
8.7
8822
|
Verified
8.6
1772
|
Verified
8.3
9083
|
Verified
7.7
1343
|
Verified
8.0
6971
|
Verified
8.3
829
|
Verified
8.2
7267
|
Verified
7.7
1348
|
Verified
8.0
6411
|
Verified
7.7
1305
8.1
6309
|
Verified
7.8
1406
8.3
7065
|
Verified
Marketing Automation
7.4
1238
|
Verified
7.9
6328
|
Verified
7.5
1227
|
Verified
8.1
6651
|
Verified
8.5
1554
|
Verified
8.5
7671
|
Verified
7.5
1191
|
Verified
7.9
5095
Customer Support
7.9
746
8.3
6478
|
Verified
7.8
726
8.1
6056
|
Verified
8.0
752
8.2
6452
|
Verified
7.5
1220
8.0
5173
|
Verified
7.7
705
8.2
5666
|
Verified
Reporting & Analytics
8.0
1594
|
Verified
8.5
8612
|
Verified
8.3
1682
|
Verified
8.5
8799
|
Verified
7.9
1464
|
Verified
8.2
7111
|
Verified
Mobile & Social
7.7
1174
|
Verified
7.9
5305
|
Verified
7.5
1130
|
Verified
7.8
4936
|
Verified
7.9
1335
|
Verified
7.7
5785
|
Verified
Platform
8.2
1083
|
Verified
8.5
3280
|
Verified
8.3
1068
8.5
3286
|
Verified
8.4
1106
|
Verified
8.6
3310
|
Verified
8.2
925
|
Verified
8.3
2594
|
Verified
7.4
821
|
Verified
8.5
2869
|
Verified
7.9
926
8.1
2897
|
Verified
8.7
1073
|
Verified
8.7
3296
|
Verified
7.8
890
8.1
2737
Integration
8.1
1002
|
Verified
8.5
2335
|
Verified
8.0
938
|
Verified
8.5
2791
|
Verified
7.9
873
|
Verified
8.5
2638
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
8.1
156
Not enough data
8.1
157
Not enough data
7.6
152
Not enough data
8.2
155
Not enough data
8.2
156
Not enough data
7.9
153
Not enough data
7.6
151
Not enough data
8.2
152
Not enough data
7.7
146
Not enough data
Reporting & Analytics
7.5
143
Not enough data
8.1
153
Not enough data
Platform
8.5
154
Not enough data
8.1
145
Not enough data
8.4
154
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integration
8.2
149
Not enough data
7.8
148
Not enough data
7.9
147
Not enough data
8.2
147
Not enough data
7.3
142
Not enough data
7.5
140
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
242
Not enough data
8.8
262
Not enough data
8.7
284
Not enough data
8.6
261
Organization
Not enough data
8.9
320
Not enough data
8.8
312
Not enough data
8.8
305
Performance Analysis
Not enough data
8.4
255
Not enough data
8.8
277
Sales Analysis
Not enough data
8.4
256
Not enough data
8.7
270
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.7
407
Not enough data
8.5
397
Not enough data
8.0
356
Not enough data
8.0
351
Not enough data
8.9
406
Not enough data
8.4
355
Not enough data
8.6
370
Repeatability and Reportability
Not enough data
8.4
371
Not enough data
8.7
390
Not enough data
8.7
386
Not enough data
8.3
373
Not enough data
7.6
307
AI and Automation
Not enough data
8.5
353
Not enough data
8.4
362
Not enough data
8.2
322
Not enough data
7.9
325
Not enough data
7.7
307
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.7
118
Not enough data
8.5
122
Not enough data
8.6
117
Not enough data
8.9
117
Agent Performance Management
Not enough data
8.6
127
Not enough data
8.6
111
Not enough data
8.7
127
Generative AI
Not enough data
Feature Not Available
Revenue Sourcing and Forecasting
Not enough data
8.2
28
Not enough data
8.1
28
Not enough data
8.6
28
Not enough data
8.6
28
Not enough data
8.3
28
Not enough data
8.2
23
Not enough data
8.0
23
CRM Data Enrichment
Not enough data
8.0
29
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
7.9
29
Not enough data
8.5
23
Account Management
Not enough data
7.9
29
Not enough data
7.8
29
Not enough data
7.6
29
Not enough data
8.3
28
Not enough data
8.3
23
Not enough data
8.1
23
Customization
8.4
57
Not enough data
7.8
53
Not enough data
7.2
52
Not enough data
7.7
57
Not enough data
Additional Functionality
8.2
54
Not enough data
6.7
52
Not enough data
8.0
59
Not enough data
7.1
52
Not enough data
7.5
54
Not enough data
Integrations
Not enough data
8.1
120
Not enough data
8.5
121
Not enough data
8.0
121
Not enough data
8.0
119
Not enough data
8.8
121
Branding & Customizatio
Not enough data
8.1
117
Not enough data
8.2
120
Not enough data
8.3
118
Automatic Rules & Configurations
Not enough data
8.3
119
Not enough data
8.3
119
Not enough data
7.9
122
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.3
103
Not enough data
8.5
95
Not enough data
8.4
100
Not enough data
8.6
100
Not enough data
8.5
99
Not enough data
8.7
98
Not enough data
8.0
96
Territory Management - Sales Planning
Not enough data
8.6
97
Not enough data
8.4
102
Quota & Capacity Management - Sales Planning
Not enough data
8.3
98
Not enough data
8.3
106
Not enough data
8.2
99
Data Sourcing
7.8
309
8.5
859
8.0
311
8.7
890
7.9
310
8.3
794
8.3
315
8.7
918
7.9
305
8.6
855
Predictive Analytics
7.6
308
8.4
835
7.8
308
8.6
851
7.3
291
8.1
750
7.7
301
8.3
792
Sales Management
8.6
319
8.7
881
7.5
300
8.1
757
8.3
307
8.6
874
8.7
319
8.8
942
Content Management
Not enough data
8.3
308
Not enough data
8.1
298
Not enough data
8.2
283
Not enough data
8.5
274
Not enough data
8.2
292
Analytics
Not enough data
8.7
298
Not enough data
8.4
297
Not enough data
8.4
181
Not enough data
8.3
306
Presentation
Not enough data
7.4
172
Not enough data
7.3
172
Not enough data
7.2
163
Training
Not enough data
8.8
232
Not enough data
8.8
225
Not enough data
8.5
186
Not enough data
8.4
222
Feedback
Not enough data
8.7
214
Not enough data
8.6
211
Not enough data
8.5
191
Not enough data
8.6
181
Not enough data
8.8
205
Not enough data
8.8
206
Not enough data
8.7
178
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
8.9
379
Not enough data
8.9
383
Not enough data
8.6
365
Discovery
Not enough data
8.9
386
Not enough data
8.6
381
Not enough data
8.6
363
Management
Not enough data
8.5
353
Not enough data
8.7
371
Platform
Not enough data
8.6
363
Not enough data
8.6
363
Calling
Not enough data
8.6
137
Not enough data
8.4
131
Not enough data
8.8
140
Not enough data
8.7
136
Contacts
Not enough data
8.8
132
Not enough data
8.7
134
Not enough data
8.7
136
Insights
Not enough data
9.1
140
Not enough data
8.8
138
Not enough data
8.3
134
Not enough data
8.5
144
Not enough data
8.3
139
Analytics
7.8
171
8.3
490
8.1
172
8.4
498
7.9
166
8.4
511
Customizations
8.0
178
8.7
541
8.2
169
8.5
509
8.3
181
8.6
546
7.9
174
8.4
491
8.3
173
8.4
518
Generative AI
Feature Not Available
Feature Not Available
Incentives
6.9
280
8.1
339
7.4
287
8.4
406
Feature Not Available
7.9
342
7.0
283
8.5
419
Personalization
7.7
299
8.6
381
7.8
292
8.8
461
8.2
307
8.9
491
8.0
294
8.6
439
Administrative
7.7
292
8.7
464
7.7
287
8.5
430
7.5
276
8.3
414
Categories
Categories
Shared Categories
Pipedrive and Salesforce Sales Cloud are categorized as CRM, Sales Analytics, Sales Platforms, Sales Performance Management, and Email Tracking
Unique Categories
Pipedrive is categorized as Email Marketing and Online Form Builder
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Lead Scoring, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.2%
Information Technology and Services
10.7%
Marketing and Advertising
10.5%
Financial Services
4.1%
Real Estate
3.5%
Other
60.0%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Pipedrive
Most Helpful Favorable Review
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Most Helpful Critical Review
Gareth S.
Verified User in Entertainment
They scam customers on their policy! If you deactivate a user, don't think you have actually lowered your user count... No! - They charge you for another full year for that user, even though they have been removed. When you complain they'll try their best...
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Gareth S.
Verified User in Entertainment
They scam customers on their policy! If you deactivate a user, don't think you have actually lowered your user count... No! - They charge you for another full year for that user, even though they have been removed. When you complain they'll try their best...
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Discussions
What is the best way to use email marketing with Pipedrive?
3 comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
How do I move deals between stages with any email marketers?
2 comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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