Compare Pipedrive and Salesforce Sales Cloud 
At a Glance
Market Segments
Small-Business (70.3% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
$25.00 1 User Per Month
Pipedrive
Star Rating
(2,296)4.3 out of 5
Market Segments
Small-Business (70.3% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 5 pricing plansSalesforce Sales Cloud
Star Rating
(23,219)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Opportunity & Pipeline Management with a score of 8.7, while Pipedrive shines slightly higher at 8.8, indicating that both platforms provide robust tools for managing sales opportunities effectively.
- Reviewers mention that Salesforce Sales Cloud offers superior Customization options with a score of 8.5 compared to Pipedrive's 8.1, allowing users to tailor their CRM experience more extensively to fit their business needs.
- G2 users highlight that Pipedrive has a more user-friendly interface, reflected in its higher score of 8.9 for Ease of Use, compared to Salesforce Sales Cloud's 8.1, making it a preferred choice for small businesses looking for simplicity.
- Reviewers say that Salesforce Sales Cloud provides better Quality of Support with a score of 8.1, while Pipedrive's score of 8.3 indicates that both platforms are generally well-regarded, but Salesforce may offer more comprehensive support resources.
- Users on G2 report that Pipedrive's Lead Management features are on par with Salesforce, both scoring 8.5, but Pipedrive's intuitive design makes it easier for users to manage leads effectively.
- Reviewers mention that Salesforce Sales Cloud's Revenue Forecasting capabilities are robust, scoring 8.5, while Pipedrive's score of 7.8 suggests it may not provide the same level of detail and accuracy in forecasting revenue.
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Pricing
Entry-Level Pricing
Pipedrive
Essential
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Get organized and set up simple sales processes quickly:
- Lead, calendar and pipeline management
- Seamless data import and 400+ integrations
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Pipedrive
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.4
2,015
8.8
13,073
Ease of Use
8.8
2,044
8.1
15,990
Ease of Setup
8.7
1,091
7.8
7,125
Ease of Admin
8.6
815
7.9
4,129
Quality of Support
8.3
1,743
8.1
11,365
Has the product been a good partner in doing business?
8.7
787
8.3
4,090
Product Direction (% positive)
8.7
1,982
8.2
12,752
Features by Category
Sales Force Automation
8.5
1608
|
Verified
8.8
9055
|
Verified
Feature Not Available
8.2
6007
|
Verified
8.8
1645
|
Verified
8.7
8786
|
Verified
8.6
1656
|
Verified
8.3
9045
|
Verified
7.7
1233
|
Verified
8.0
6936
|
Verified
8.3
717
|
Verified
8.2
7229
|
Verified
7.6
1241
|
Verified
8.0
6375
|
Verified
7.7
1197
8.1
6272
|
Verified
7.8
1301
8.3
7029
|
Verified
Marketing Automation
7.4
1133
|
Verified
7.9
6292
|
Verified
7.5
1124
|
Verified
8.1
6615
|
Verified
8.5
1451
|
Verified
8.5
7635
|
Verified
7.5
1088
|
Verified
7.9
5059
Customer Support
7.9
646
8.3
6442
|
Verified
7.8
627
8.1
6020
|
Verified
8.0
653
8.2
6416
|
Verified
7.5
1122
8.0
5138
|
Verified
7.7
605
8.2
5631
|
Verified
Reporting & Analytics
7.9
1491
|
Verified
8.5
8578
|
Verified
8.3
1579
|
Verified
8.5
8764
|
Verified
7.8
1363
|
Verified
8.2
7076
|
Verified
Mobile & Social
7.6
1080
|
Verified
7.9
5272
|
Verified
7.4
1036
|
Verified
7.8
4905
|
Verified
8.0
1240
|
Verified
7.7
5751
|
Verified
Platform
8.2
960
|
Verified
8.5
3238
|
Verified
8.2
947
8.5
3245
|
Verified
8.4
984
|
Verified
8.6
3271
|
Verified
8.2
808
|
Verified
8.3
2554
|
Verified
7.3
706
|
Verified
8.5
2828
|
Verified
7.9
812
8.1
2858
|
Verified
8.7
957
|
Verified
8.7
3256
|
Verified
7.8
775
8.1
2698
Integration
8.1
897
|
Verified
8.5
2299
|
Verified
8.0
835
|
Verified
8.5
2756
|
Verified
7.9
774
|
Verified
8.5
2605
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
8.1
140
Not enough data
8.1
141
Not enough data
7.6
136
Not enough data
8.2
139
Not enough data
8.2
141
Not enough data
7.9
138
Not enough data
7.7
135
Not enough data
8.3
137
Not enough data
7.6
131
Not enough data
Reporting & Analytics
7.5
128
Not enough data
8.2
137
Not enough data
Platform
8.5
138
Not enough data
8.1
130
Not enough data
8.5
138
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integration
8.2
133
Not enough data
7.8
132
Not enough data
8.0
132
Not enough data
8.3
132
Not enough data
7.4
126
Not enough data
7.5
126
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
235
Not enough data
8.8
255
Not enough data
8.8
277
Not enough data
8.6
254
Organization
Not enough data
9.0
313
Not enough data
8.8
305
Not enough data
8.8
299
Performance Analysis
Not enough data
8.4
249
Not enough data
8.8
270
Sales Analysis
Not enough data
8.4
250
Not enough data
8.8
264
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.6
396
Not enough data
8.5
386
Not enough data
8.0
345
Not enough data
8.0
340
Not enough data
8.8
395
Not enough data
8.4
344
Not enough data
8.5
359
Repeatability and Reportability
Not enough data
8.4
360
Not enough data
8.7
379
Not enough data
8.7
375
Not enough data
8.3
362
Not enough data
7.6
296
AI and Automation
Not enough data
8.5
342
Not enough data
8.3
351
Not enough data
8.2
311
Not enough data
7.9
314
Not enough data
7.7
296
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.6
111
Not enough data
8.5
115
Not enough data
8.6
110
Not enough data
8.8
110
Agent Performance Management
Not enough data
8.6
120
Not enough data
8.5
104
Not enough data
8.7
120
Generative AI
Not enough data
Feature Not Available
Revenue Sourcing and Forecasting
Not enough data
8.0
22
Not enough data
8.0
22
Not enough data
8.4
22
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
8.2
17
Not enough data
7.9
17
CRM Data Enrichment
Not enough data
8.0
23
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
7.8
23
Not enough data
8.4
17
Account Management
Not enough data
7.8
23
Not enough data
7.8
23
Not enough data
7.5
23
Not enough data
8.2
22
Not enough data
8.2
17
Not enough data
8.1
17
Customization
8.3
49
Not enough data
7.6
45
Not enough data
7.1
44
Not enough data
7.5
49
Not enough data
Additional Functionality
8.0
46
Not enough data
6.4
44
Not enough data
7.9
51
Not enough data
6.9
44
Not enough data
7.4
46
Not enough data
Integrations
Not enough data
8.0
111
Not enough data
8.4
112
Not enough data
8.0
112
Not enough data
7.9
109
Not enough data
8.8
112
Branding & Customizatio
Not enough data
8.0
107
Not enough data
8.1
111
Not enough data
8.3
108
Automatic Rules & Configurations
Not enough data
8.3
109
Not enough data
8.2
110
Not enough data
7.9
113
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.4
98
Not enough data
8.4
90
Not enough data
8.4
95
Not enough data
8.7
95
Not enough data
8.4
94
Not enough data
8.8
93
Not enough data
8.1
91
Territory Management - Sales Planning
Not enough data
8.6
92
Not enough data
8.5
97
Quota & Capacity Management - Sales Planning
Not enough data
8.3
93
Not enough data
8.3
101
Not enough data
8.2
94
Data Sourcing
7.8
251
8.5
846
8.0
252
8.7
877
7.9
252
8.3
781
8.3
256
8.7
907
7.8
247
8.6
843
Predictive Analytics
7.7
250
8.4
823
7.7
252
8.6
839
7.2
235
8.1
738
7.7
246
8.3
780
Sales Management
8.6
262
8.7
869
7.5
242
8.1
745
8.2
250
8.6
862
8.7
262
8.8
930
Content Management
Not enough data
8.3
301
Not enough data
8.1
291
Not enough data
8.2
276
Not enough data
8.5
268
Not enough data
8.2
286
Analytics
Not enough data
8.7
292
Not enough data
8.4
291
Not enough data
8.4
175
Not enough data
8.3
300
Presentation
Not enough data
7.3
166
Not enough data
7.3
166
Not enough data
7.2
157
Training
Not enough data
8.7
228
Not enough data
8.8
221
Not enough data
8.4
181
Not enough data
8.4
217
Feedback
Not enough data
8.7
209
Not enough data
8.6
206
Not enough data
8.5
187
Not enough data
8.6
176
Not enough data
8.8
201
Not enough data
8.8
201
Not enough data
8.6
174
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
8.8
367
Not enough data
8.9
371
Not enough data
8.6
353
Discovery
Not enough data
8.9
374
Not enough data
8.6
369
Not enough data
8.6
350
Management
Not enough data
8.5
340
Not enough data
8.7
359
Platform
Not enough data
8.6
350
Not enough data
8.6
350
Calling
Not enough data
8.7
130
Not enough data
8.5
124
Not enough data
8.8
133
Not enough data
8.8
129
Contacts
Not enough data
8.8
126
Not enough data
8.6
129
Not enough data
8.8
130
Insights
Not enough data
9.0
134
Not enough data
8.7
132
Not enough data
8.2
128
Not enough data
8.5
138
Not enough data
8.4
133
Analytics
7.7
141
8.2
478
8.1
143
8.4
486
7.8
137
8.3
500
Customizations
8.0
146
8.7
530
8.2
139
8.5
498
8.3
150
8.6
535
7.9
145
8.3
480
8.3
143
8.3
507
Generative AI
Feature Not Available
Feature Not Available
Incentives
6.8
226
8.1
332
7.4
232
8.4
399
Feature Not Available
7.9
335
7.0
228
8.6
412
Personalization
7.6
242
8.6
374
7.6
236
8.8
454
8.1
251
8.9
484
7.8
240
8.6
432
Administrative
7.6
235
8.7
457
7.6
231
8.5
423
7.3
222
8.3
407
Categories
Categories
Shared Categories
Pipedrive and Salesforce Sales Cloud are categorized as CRM, Sales Analytics, Sales Platforms, Sales Performance Management, and Email Tracking
Unique Categories
Pipedrive is categorized as Email Marketing and Online Form Builder
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Lead Scoring, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.3%
Information Technology and Services
11.1%
Marketing and Advertising
10.7%
Financial Services
4.3%
Internet
3.7%
Other
59.0%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Pipedrive
Most Helpful Favorable Review
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Most Helpful Critical Review
Gareth S.
Verified User in Entertainment
They scam customers on their policy! If you deactivate a user, don't think you have actually lowered your user count... No! - They charge you for another full year for that user, even though they have been removed. When you complain they'll try their best...
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Gareth S.
Verified User in Entertainment
They scam customers on their policy! If you deactivate a user, don't think you have actually lowered your user count... No! - They charge you for another full year for that user, even though they have been removed. When you complain they'll try their best...
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Discussions
What is the best way to use email marketing with Pipedrive?
3 comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
How do I move deals between stages with any email marketers?
2 comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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