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Compare Pendo and Userpilot 
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At a Glance
Market Segments
Mid-Market (62.8% of reviews)
Mid-Market (56.0% of reviews)
Entry-Level Pricing
Free
Starting at $249.00
Pendo
Star Rating
(1,551)4.4 out of 5
Market Segments
Mid-Market (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansUserpilot
Star Rating
(884)4.6 out of 5
Market Segments
Mid-Market (56.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pendo excels in Click Tracking with a score of 9.6, allowing for detailed insights into user interactions, while Userpilot's score of 8.5 indicates it may not provide the same level of granularity in tracking user behavior.
- Reviewers mention that Userpilot outshines Pendo in Quality of Support, scoring 9.5 compared to Pendo's 8.5, highlighting that users appreciate the responsiveness and helpfulness of Userpilot's support team.
- G2 users indicate that Pendo offers superior Frustration Tracking with a score of 8.9, which helps teams identify pain points in the user experience, whereas Userpilot's lower score of 6.9 suggests it may lack robust features in this area.
- Users on G2 report that Userpilot provides a better experience in In-app Guidance, scoring 9.2 compared to Pendo's 8.8, suggesting that Userpilot's walkthroughs and tooltips are more effective in guiding users through the application.
- Reviewers mention that both products perform similarly in User-Level Analytics, with both scoring 8.7, indicating that users can effectively analyze individual user behavior in both platforms.
- Users say that Pendo's Data Analysis capabilities are impressive, scoring 9.3, which allows for comprehensive insights into user data, while Userpilot's score of 8.4 suggests it may not offer the same depth of analysis.
Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Userpilot
Starter
Starting at $249.00
Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation
Free Trial
Pendo
Free Trial is available
Userpilot
Free Trial is available
Ratings
Meets Requirements
8.5
1,188
8.8
739
Ease of Use
8.2
1,202
8.6
794
Ease of Setup
7.9
561
8.6
592
Ease of Admin
8.5
555
8.7
337
Quality of Support
8.5
1,039
9.5
667
Has the product been a good partner in doing business?
8.9
531
9.3
334
Product Direction (% positive)
8.5
1,103
9.4
754
Features by Category
Metrics
8.7
454
Not enough data
8.7
472
Not enough data
8.4
420
Not enough data
8.8
465
Not enough data
8.5
422
Not enough data
8.2
395
Not enough data
8.2
359
Not enough data
8.2
335
Not enough data
8.3
395
Not enough data
Reporting
8.4
463
Not enough data
8.5
427
Not enough data
8.7
437
Not enough data
8.7
467
Not enough data
7.8
262
Not enough data
8.1
285
Not enough data
8.2
449
Not enough data
Other
8.7
438
Not enough data
8.0
307
Not enough data
7.5
263
Not enough data
7.9
272
Not enough data
7.3
197
Not enough data
8.5
339
Not enough data
8.2
298
Not enough data
Agentic AI - Digital Analytics
6.4
12
Not enough data
6.5
14
Not enough data
6.4
13
Not enough data
6.4
13
Not enough data
Administration
8.1
376
Not enough data
8.0
297
Not enough data
8.8
421
Not enough data
8.5
454
Not enough data
User Identification
7.9
110
Not enough data
8.6
137
Not enough data
8.0
104
Not enough data
Tracking & Reporting
8.5
126
Not enough data
8.5
132
Not enough data
8.3
109
Not enough data
8.5
142
Not enough data
8.6
134
Not enough data
8.7
138
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
User Behavior
9.1
23
8.5
40
8.1
23
7.6
38
8.6
23
6.8
37
A/B Testing
7.5
20
6.5
33
7.2
20
6.4
31
8.8
21
8.3
35
6.9
20
7.0
30
Visitor Information
8.0
22
8.9
36
8.1
20
8.2
34
Agentic AI - Session Replay
7.7
5
5.2
7
User Analysis
8.6
343
8.9
541
8.4
389
8.1
550
User Support
8.5
388
8.7
565
7.6
207
7.8
473
8.0
294
8.4
499
Walkthrough Type
8.1
297
8.2
495
8.6
364
8.9
541
Platform Basics - Digital Adoption Platform
8.4
18
8.4
96
8.9
19
8.9
102
Analytics - Digital Adoption Platform
8.9
19
8.6
99
Functions - Digital Adoption Platform
8.6
19
8.8
95
9.0
20
9.1
99
Agentic AI - Digital Adoption Platform
6.5
11
7.7
47
Product Analytics
8.6
579
8.6
269
8.7
610
8.6
274
8.6
591
8.6
273
8.2
502
8.2
266
8.0
411
7.7
250
8.2
443
7.8
244
8.0
402
7.5
241
7.9
444
7.4
248
Agentic AI - Product Analytics
6.7
26
6.7
36
7.1
26
6.7
36
7.0
25
7.0
36
7.6
24
6.9
36
Survey Management
Not enough data
8.5
222
Not enough data
8.6
220
Not enough data
8.2
219
Not enough data
7.5
212
Survey Customization
Not enough data
8.2
214
Not enough data
8.5
222
Not enough data
8.0
214
Not enough data
7.6
200
Survey Insights
Not enough data
8.2
210
Not enough data
7.2
193
Not enough data
8.1
208
Not enough data
8.3
205
Agentic AI - Survey
Not enough data
6.8
21
Not enough data
6.7
21
Not enough data
7.1
21
Communication
8.1
325
Not enough data
7.9
307
Not enough data
8.1
307
Not enough data
Planning
7.1
231
Not enough data
7.1
223
Not enough data
6.6
198
Not enough data
7.6
235
Not enough data
7.2
210
Not enough data
Workflow Management
7.3
243
Not enough data
7.6
251
Not enough data
6.7
198
Not enough data
7.0
210
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
Variation Testing
8.3
54
Not enough data
7.8
55
Not enough data
8.1
59
Not enough data
8.4
66
Not enough data
8.1
63
Not enough data
7.9
56
Not enough data
Reporting
8.6
84
Not enough data
8.6
87
Not enough data
Personalization
8.6
74
Not enough data
8.7
73
Not enough data
8.9
66
Not enough data
Administration
8.0
75
Not enough data
8.1
66
Not enough data
8.5
85
Not enough data
8.6
91
Not enough data
Categories
Categories
Shared Categories
Pendo and Userpilot are categorized as Digital Adoption Platform, Product Analytics, and Session Replay
Unique Categories
Pendo is categorized as Digital Analytics, Product Management, Mobile App Analytics, and Mobile App Optimization
Userpilot is categorized as Survey
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.6%
Information Technology and Services
15.5%
Marketing and Advertising
7.2%
Financial Services
4.3%
Hospital & Health Care
3.0%
Other
36.5%
Computer Software
37.7%
Information Technology and Services
15.9%
Financial Services
5.8%
Internet
4.5%
Marketing and Advertising
3.1%
Other
33.0%
Discussions
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
Userpilot has no discussions with answers
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