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Compare Pendo and Userlane 
At a Glance
Market Segments
Mid-Market (62.9% of reviews)
Enterprise (40.0% of reviews)
Entry-Level Pricing
Free
Contact Us Per Year
Pendo
Star Rating
(1,553)4.4 out of 5
Market Segments
Mid-Market (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansUserlane
Star Rating
(81)4.7 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Year
Learn more about UserlaneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pendo excels in providing deep insights into user interactions, with features like comprehensive onboarding guides and walkthroughs that help users navigate the software effectively. This capability is highlighted by users who appreciate the 360-degree view of user behavior that Pendo offers.
- Users say that Userlane stands out for its user-friendly editor and quick editing capabilities, making it easy to implement changes. The HEART dashboard is particularly praised for helping teams identify potential issues swiftly, showcasing its focus on user experience.
- Reviewers mention that Pendo's customer support is highly responsive and effective, which is a significant advantage for users needing assistance. This level of support is frequently noted in positive feedback, reinforcing Pendo's reputation as a reliable partner in business.
- According to verified reviews, Userlane shines in its quality of support, receiving high marks for prompt assistance when users encounter challenges. This consistent availability of help contributes to a positive user experience, especially for those in enterprise settings.
- G2 reviewers highlight that while Pendo has a broader market presence and a higher overall satisfaction score, Userlane's ease of setup and user segmentation features are particularly well-received, making it a strong contender for organizations focused on tailored user experiences.
- Users report that Pendo's implementation process is generally smooth, but some find it challenging to configure to their specific workflows. In contrast, Userlane's straightforward setup process is often mentioned as a key benefit, making it appealing for teams looking for quick deployment.
Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Userlane
What’s included
Contact Us
Per Year
Our goal is to make Userlane easy to buy with straightforward pricing plans, custom-built for each business.
- Unlimited in-app guides, tooltips, and announcements
- Full design customization
- Multi-language support
Free Trial
Pendo
Free Trial is available
Userlane
Free Trial is available
Ratings
Meets Requirements
8.5
1,192
8.8
64
Ease of Use
8.2
1,206
8.9
67
Ease of Setup
7.9
564
8.6
61
Ease of Admin
8.5
555
8.6
62
Quality of Support
8.5
1,041
9.8
63
Has the product been a good partner in doing business?
8.9
531
9.6
63
Product Direction (% positive)
8.5
1,107
9.8
60
Features by Category
Metrics
8.7
454
Not enough data
8.7
472
Not enough data
8.4
420
Not enough data
8.8
465
Not enough data
8.5
422
Not enough data
8.2
395
Not enough data
8.2
359
Not enough data
8.2
335
Not enough data
8.3
395
Not enough data
Reporting
8.4
463
Not enough data
8.5
427
Not enough data
8.7
437
Not enough data
8.7
467
Not enough data
7.8
262
Not enough data
8.1
285
Not enough data
8.2
449
Not enough data
Other
8.7
438
Not enough data
8.0
307
Not enough data
7.5
263
Not enough data
7.9
272
Not enough data
7.3
197
Not enough data
8.5
340
Not enough data
8.2
298
Not enough data
Agentic AI - Digital Analytics
6.4
12
Not enough data
6.5
14
Not enough data
6.4
13
Not enough data
6.4
13
Not enough data
Administration
8.1
376
Not enough data
8.0
297
Not enough data
8.8
422
Not enough data
8.5
454
Not enough data
User Identification
7.9
110
Not enough data
8.6
137
Not enough data
8.0
104
Not enough data
Tracking & Reporting
8.5
126
Not enough data
8.5
132
Not enough data
8.3
109
Not enough data
8.5
142
Not enough data
8.6
134
Not enough data
8.7
138
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
User Behavior
9.1
23
Not enough data
8.1
23
Not enough data
8.6
23
Not enough data
A/B Testing
7.5
20
Not enough data
7.2
20
Not enough data
8.8
21
Not enough data
6.9
20
Not enough data
Visitor Information
8.0
22
Not enough data
8.1
20
Not enough data
Agentic AI - Session Replay
7.7
5
Not enough data
User Analysis
8.6
343
8.5
12
8.4
389
8.2
24
User Support
8.5
388
9.2
28
7.6
207
8.9
19
8.0
294
8.6
18
Walkthrough Type
8.1
297
Feature Not Available
8.6
364
9.2
26
Platform Basics - Digital Adoption Platform
8.4
18
Not enough data
8.9
19
Not enough data
Analytics - Digital Adoption Platform
8.9
19
Not enough data
Functions - Digital Adoption Platform
8.6
19
Not enough data
9.0
20
Not enough data
Agentic AI - Digital Adoption Platform
6.5
11
Not enough data
Product Analytics
8.7
580
Not enough data
8.7
613
Not enough data
8.6
591
Not enough data
8.2
504
Not enough data
8.0
411
Not enough data
8.2
444
Not enough data
8.0
403
Not enough data
7.9
444
Not enough data
Agentic AI - Product Analytics
6.7
26
Not enough data
7.1
26
Not enough data
7.0
25
Not enough data
7.6
24
Not enough data
Onboarding Setup
Not enough data
8.8
23
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Project Tracking
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
22
Not enough data
Feature Not Available
Not enough data
8.8
23
Customer Engagement
Not enough data
Feature Not Available
Not enough data
9.6
20
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.0
21
Not enough data
8.5
18
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
8.7
21
Not enough data
8.7
20
Not enough data
Feature Not Available
Not enough data
8.1
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.1
325
Not enough data
7.9
307
Not enough data
8.1
307
Not enough data
Planning
7.1
231
Not enough data
7.1
223
Not enough data
6.6
198
Not enough data
7.6
235
Not enough data
7.2
210
Not enough data
Workflow Management
7.3
243
Not enough data
7.6
251
Not enough data
6.7
198
Not enough data
7.0
210
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
Variation Testing
8.3
54
Not enough data
7.8
55
Not enough data
8.1
59
Not enough data
8.4
66
Not enough data
8.1
63
Not enough data
7.9
56
Not enough data
Reporting
8.6
84
Not enough data
8.6
87
Not enough data
Personalization
8.6
74
Not enough data
8.7
73
Not enough data
8.9
66
Not enough data
Administration
8.0
75
Not enough data
8.1
66
Not enough data
8.5
85
Not enough data
8.6
91
Not enough data
Categories
Categories
Shared Categories
Pendo and Userlane are categorized as Digital Adoption Platform
Unique Categories
Pendo is categorized as Product Analytics, Digital Analytics, Product Management, Mobile App Analytics, Mobile App Optimization, and Session Replay
Userlane is categorized as Customer Self-Service and Client Onboarding
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userlane
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.5%
Information Technology and Services
15.6%
Marketing and Advertising
7.2%
Financial Services
4.3%
Hospital & Health Care
3.0%
Other
36.5%
Computer Software
23.8%
Automotive
12.5%
Information Technology and Services
5.0%
Accounting
5.0%
Insurance
3.8%
Other
50.0%
Discussions
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
Userlane has no discussions with answers
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