Compare Pendo and UserIQ 
At a Glance
Market Segments
Mid-Market (63.0% of reviews)
Mid-Market (49.6% of reviews)
Entry-Level Pricing
Free
No pricing available
Pendo
Star Rating
(1,484)4.4 out of 5
Market Segments
Mid-Market (63.0% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansUserIQ
Star Rating
(117)4.4 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about UserIQSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserIQ excels in Quality of Support with a score of 9.2, while Pendo's support quality is rated lower at 8.5. Reviewers mention that UserIQ's support team is responsive and helpful, making it easier to resolve issues quickly.
- Reviewers mention that UserIQ offers superior Click Tracking capabilities, scoring an impressive 9.7 compared to Pendo's 8.5. Users appreciate the detailed insights provided by UserIQ, which help in understanding user interactions more effectively.
- Users on G2 highlight that Pendo shines in Real-Time Reporting, with a score of 8.4, while UserIQ's score is slightly lower at 8.0. Reviewers say that Pendo's real-time insights allow for immediate adjustments to strategies based on user behavior.
- G2 users report that UserIQ's Retention metrics are rated at 8.1, while Pendo scores slightly higher at 8.2. However, users mention that UserIQ provides more actionable insights that help in improving user retention over time.
- Reviewers mention that Pendo's Custom Event Tracking feature is rated at 8.8, outperforming UserIQ's score of 8.5. Users appreciate the flexibility and ease of setting up custom events in Pendo, which enhances their ability to track specific user actions.
- Users say that UserIQ's Product Engagement score of 8.5 is competitive, but Pendo edges out with an 8.6. Reviewers highlight that Pendo's engagement tools are more intuitive, making it easier for teams to create effective user engagement strategies.
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Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
UserIQ
No pricing availableFree Trial
Pendo
Free Trial is available
UserIQ
Free Trial is available
Ratings
Meets Requirements
8.5
1,131
8.4
100
Ease of Use
8.2
1,145
7.8
100
Ease of Setup
7.9
514
7.3
64
Ease of Admin
8.5
530
8.1
65
Quality of Support
8.5
990
9.2
100
Has the product been a good partner in doing business?
8.9
507
9.4
65
Product Direction (% positive)
8.5
1,047
9.2
102
Features by Category
Metrics
8.7
433
Feature Not Available
8.7
451
8.9
40
8.4
400
8.3
27
8.8
445
8.5
36
8.4
402
8.5
32
8.2
374
Feature Not Available
8.2
338
Feature Not Available
8.2
315
Feature Not Available
8.2
375
Feature Not Available
Reporting
8.4
443
Feature Not Available
8.5
406
8.2
36
8.7
417
Feature Not Available
8.7
447
8.8
42
7.9
243
7.7
11
8.1
266
7.4
11
8.2
429
7.7
27
Other
8.7
418
8.8
38
8.0
287
Feature Not Available
7.5
244
Feature Not Available
7.9
254
8.8
34
7.3
180
8.1
7
8.5
320
9.2
33
8.2
280
8.7
27
Administration
8.1
356
8.2
33
8.0
279
Feature Not Available
8.7
403
8.0
42
8.5
435
9.1
44
Customer Information
Not enough data
8.6
50
|
Verified
Not enough data
8.5
59
|
Verified
Not enough data
8.1
50
|
Verified
Not enough data
Not enough data
Not enough data
8.4
62
|
Verified
Not enough data
8.5
64
|
Verified
Not enough data
8.6
51
|
Verified
Predictions
Not enough data
7.8
33
|
Verified
Not enough data
7.8
27
|
Verified
Not enough data
7.7
30
|
Verified
Not enough data
6.9
13
Platform
Not enough data
8.3
66
|
Verified
Not enough data
8.5
50
|
Verified
Not enough data
7.8
47
|
Verified
Not enough data
Not enough data
Not enough data
7.9
41
|
Verified
Not enough data
8.4
55
|
Verified
Not enough data
8.7
54
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.3
60
|
Verified
Not enough data
8.9
60
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
User Identification
7.8
102
Not enough data
8.5
129
Not enough data
7.9
96
Not enough data
Tracking & Reporting
8.4
118
Not enough data
8.4
124
Not enough data
8.2
101
Not enough data
8.4
133
Not enough data
8.5
125
Not enough data
8.6
130
Not enough data
Metrics
8.7
76
Not enough data
8.3
57
Not enough data
8.3
65
Not enough data
8.2
62
Not enough data
8.3
59
Not enough data
User Behavior
9.6
16
Not enough data
6.4
15
Not enough data
8.3
15
Not enough data
8.8
16
Not enough data
A/B Testing
7.7
14
Not enough data
7.3
14
Not enough data
9.2
15
Not enough data
7.3
14
Not enough data
Visitor Information
7.8
15
Not enough data
8.2
14
Not enough data
User Analysis
8.6
324
8.8
13
8.5
369
Feature Not Available
User Support
8.5
368
8.7
17
7.7
189
7.7
5
8.1
276
8.0
10
Walkthrough Type
8.2
277
8.5
10
8.6
344
8.4
19
Product Analytics
8.6
535
8.3
22
8.7
565
8.3
22
8.6
546
8.8
20
8.1
458
Feature Not Available
8.0
368
7.3
13
8.2
399
Feature Not Available
8.0
360
8.2
15
7.9
401
7.5
12
Communication
8.1
304
Not enough data
7.8
285
Not enough data
8.0
286
Not enough data
Planning
7.2
213
Not enough data
7.2
205
Not enough data
6.7
181
Not enough data
7.7
217
Not enough data
7.3
192
Not enough data
Workflow Management
7.4
225
Not enough data
7.6
233
Not enough data
6.8
180
Not enough data
7.1
192
Not enough data
Metrics
8.7
76
Not enough data
8.3
57
Not enough data
8.3
65
Not enough data
8.2
62
Not enough data
8.3
59
Not enough data
Variation Testing
8.2
49
Not enough data
7.6
50
Not enough data
8.0
54
Not enough data
8.3
61
Not enough data
8.0
58
Not enough data
7.7
51
Not enough data
Reporting
8.5
79
Not enough data
8.6
82
Not enough data
Personalization
8.6
69
Not enough data
8.6
68
Not enough data
8.8
61
Not enough data
Administration
7.9
70
Not enough data
8.0
61
Not enough data
8.4
80
Not enough data
8.5
86
Not enough data
Categories
Categories
Shared Categories
Pendo and UserIQ are categorized as Digital Adoption Platform, Digital Analytics, and Product Analytics
Unique Categories
Pendo is categorized as Product Management, Mobile App Analytics, Mobile App Optimization, and Session Replay
UserIQ is categorized as Customer Success
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserIQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.8%
Information Technology and Services
15.3%
Marketing and Advertising
7.3%
Financial Services
4.1%
Hospital & Health Care
3.0%
Other
36.5%
Computer Software
32.2%
Marketing and Advertising
13.9%
Internet
7.0%
Information Technology and Services
6.1%
Accounting
5.2%
Other
35.7%
Most Helpful Reviews
Pendo
Most Helpful Favorable Review
Allie J.
Verified User in Computer Software
Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...
Most Helpful Critical Review
Verified User in Computer Software
Business ethics is weak. Changed terms and understanding to try to make more money. Their web performance is bad sometimes too, impacting user experiences
UserIQ
Most Helpful Favorable Review
Eike M.
Verified User in Information Technology and Services
They have an "easy to use" platform, that help with insights and user onboarding, and can be used to drive product roadmap
Most Helpful Critical Review
Richard W.
Verified User in Internet
Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with
Allie J.
Verified User in Computer Software
Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...
Eike M.
Verified User in Information Technology and Services
They have an "easy to use" platform, that help with insights and user onboarding, and can be used to drive product roadmap
Verified User in Computer Software
Business ethics is weak. Changed terms and understanding to try to make more money. Their web performance is bad sometimes too, impacting user experiences
Richard W.
Verified User in Internet
Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with
Alternatives
Discussions
Which integrations does Pendo support?
2 comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
How do I install UserIQ?
1 comment
CK
You place a snippet of code on your web site that is provided by UserIQ.Read more
Is UserIQ for web apps only or is it also available for mobile apps?
1 comment
CK
It can also be used for mobile apps using their mobile SDK.Read more
UserIQ has no more discussions with answers
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