This system is able to handle all of the local and regulatory compliance requirements we need in our portfolio.
Everything works well until you need support. You have to use their ticket system, which takes too long to respond, even for priority 1 issues. I've had tickets go unanswered for over a week. There's no way to escalate incidents or contact someone directly....
Front & back office operations, Yield management & accounting
Some key capabilities configurations are far from intuitive and time efficient developed. i.e. It's really hard to set rates for specific dates or with short date ranges and be able to keep track of it. The system has rounding problems on basic calculations...
This system is able to handle all of the local and regulatory compliance requirements we need in our portfolio.
Front & back office operations, Yield management & accounting
Everything works well until you need support. You have to use their ticket system, which takes too long to respond, even for priority 1 issues. I've had tickets go unanswered for over a week. There's no way to escalate incidents or contact someone directly....
Some key capabilities configurations are far from intuitive and time efficient developed. i.e. It's really hard to set rates for specific dates or with short date ranges and be able to keep track of it. The system has rounding problems on basic calculations...