Compare Oracle EBS CRM and Salesforce Sales Cloud 
At a Glance
Market Segments
Enterprise (47.9% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 User Per Month
Oracle EBS CRM
Star Rating
(230)3.9 out of 5
Market Segments
Enterprise (47.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle EBS CRMSalesforce Sales Cloud
Star Rating
(23,243)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Salesforce Sales Cloud excels in Sales Force Automation, particularly in Opportunity & Pipeline Management with a score of 8.7, while Oracle EBS CRM scores lower at 8.2, indicating a more robust feature set for managing sales opportunities.
- Users report that Salesforce's Lead Management features, scoring 8.5, are superior to Oracle EBS CRM's 8.2, highlighting Salesforce's advanced capabilities in Lead Qualification and Lead Follow-up, which streamline the sales process effectively.
- G2 users note that Salesforce Sales Cloud offers better Integrations, particularly with Salesforce Integration scoring 8.8, compared to Oracle EBS CRM's 8.3. This suggests that Salesforce provides a more seamless experience with third-party applications.
- Users on G2 mention that Salesforce's Customer Support features, such as Case Management and Customer Support Portal, score higher at 8.3 and 8.1 respectively, compared to Oracle's 8.0, indicating a more responsive support system for users.
- Reviewers say that Salesforce's Analytics capabilities, particularly in Reporting and Dashboard Analytics, score 8.7 and 8.5, respectively, which are higher than Oracle EBS CRM's 8.1 and 8.2, showcasing Salesforce's strength in data visualization and insights.
- Users report that Salesforce Sales Cloud shines in Generative AI features, especially in AI Text Summarization with a score of 8.1, while Oracle EBS CRM lags behind with a score of 7.0, indicating a more advanced use of AI for enhancing user productivity.
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Pricing
Entry-Level Pricing
Oracle EBS CRM
No pricing availableSalesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Oracle EBS CRM
No trial information availableSalesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.5
180
8.8
13,098
Ease of Use
8.0
179
8.1
16,016
Ease of Setup
7.8
46
7.8
7,150
Ease of Admin
8.2
43
7.9
4,133
Quality of Support
7.9
159
8.1
11,389
Has the product been a good partner in doing business?
8.5
42
8.3
4,095
Product Direction (% positive)
6.5
175
8.2
12,776
Features by Category
Sales Force Automation
8.4
119
|
Verified
8.8
9072
|
Verified
8.1
98
|
Verified
8.2
6024
|
Verified
8.2
106
|
Verified
8.7
8803
|
Verified
8.2
122
|
Verified
8.3
9062
|
Verified
8.3
104
|
Verified
8.0
6953
|
Verified
8.2
118
|
Verified
8.2
7246
|
Verified
8.0
111
|
Verified
8.0
6392
|
Verified
8.1
110
|
Verified
8.1
6289
|
Verified
8.4
108
|
Verified
8.3
7046
|
Verified
Marketing Automation
8.3
94
|
Verified
7.9
6309
|
Verified
8.1
92
|
Verified
8.1
6632
|
Verified
8.2
98
|
Verified
8.5
7652
|
Verified
8.1
93
|
Verified
7.9
5076
Customer Support
8.0
106
|
Verified
8.3
6459
|
Verified
8.0
115
|
Verified
8.1
6036
|
Verified
8.2
116
|
Verified
8.2
6432
|
Verified
8.0
95
|
Verified
8.0
5154
|
Verified
8.1
106
|
Verified
8.2
5647
|
Verified
Reporting & Analytics
8.1
114
|
Verified
8.5
8594
|
Verified
8.2
119
|
Verified
8.5
8780
|
Verified
8.2
108
|
Verified
8.2
7092
|
Verified
Mobile & Social
8.1
82
|
Verified
7.9
5288
|
Verified
Feature Not Available
7.8
4920
|
Verified
8.0
85
|
Verified
7.7
5767
|
Verified
Platform
8.4
35
|
Verified
8.5
3255
|
Verified
8.4
39
|
Verified
8.5
3262
|
Verified
8.2
40
|
Verified
8.6
3287
|
Verified
8.5
35
|
Verified
8.4
2570
|
Verified
8.3
38
|
Verified
8.5
2845
|
Verified
8.9
36
|
Verified
8.1
2875
|
Verified
8.5
38
|
Verified
8.7
3273
|
Verified
8.5
37
|
Verified
8.1
2715
Integration
8.6
38
|
Verified
8.5
2315
|
Verified
8.2
36
|
Verified
8.5
2772
|
Verified
8.3
35
|
Verified
8.5
2621
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
237
Not enough data
8.8
257
Not enough data
8.7
279
Not enough data
8.6
256
Organization
Not enough data
8.9
315
Not enough data
8.8
307
Not enough data
8.8
301
Performance Analysis
Not enough data
8.4
251
Not enough data
8.8
272
Sales Analysis
Not enough data
8.4
252
Not enough data
8.7
266
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.6
402
Not enough data
8.5
392
Not enough data
8.0
351
Not enough data
8.0
346
Not enough data
8.8
401
Not enough data
8.4
350
Not enough data
8.6
365
Repeatability and Reportability
Not enough data
8.4
366
Not enough data
8.7
385
Not enough data
8.7
381
Not enough data
8.3
368
Not enough data
7.6
302
AI and Automation
Not enough data
8.5
348
Not enough data
8.3
357
Not enough data
8.2
317
Not enough data
7.9
320
Not enough data
7.7
302
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.6
113
Not enough data
8.5
117
Not enough data
8.6
112
Not enough data
8.9
112
Agent Performance Management
Not enough data
8.6
122
Not enough data
8.6
106
Not enough data
8.7
122
Generative AI
Not enough data
Feature Not Available
Revenue Sourcing and Forecasting
Not enough data
8.0
26
Not enough data
7.9
26
Not enough data
8.5
26
Not enough data
8.6
26
Not enough data
8.2
26
Not enough data
8.0
21
Not enough data
7.9
21
CRM Data Enrichment
Not enough data
8.0
27
Not enough data
8.3
26
Not enough data
8.0
25
Not enough data
7.7
27
Not enough data
8.3
21
Account Management
Not enough data
7.7
27
Not enough data
7.7
27
Not enough data
7.5
27
Not enough data
8.1
26
Not enough data
8.1
21
Not enough data
8.0
21
Integrations
Not enough data
8.0
115
Not enough data
8.4
116
Not enough data
8.0
116
Not enough data
7.9
113
Not enough data
8.8
116
Branding & Customizatio
Not enough data
8.0
111
Not enough data
8.1
115
Not enough data
8.3
112
Automatic Rules & Configurations
Not enough data
8.2
113
Not enough data
8.2
114
Not enough data
7.8
117
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.3
101
Not enough data
8.4
93
Not enough data
8.4
98
Not enough data
8.6
98
Not enough data
8.5
97
Not enough data
8.7
96
Not enough data
8.0
94
Territory Management - Sales Planning
Not enough data
8.6
95
Not enough data
8.4
100
Quota & Capacity Management - Sales Planning
Not enough data
8.2
96
Not enough data
8.2
104
Not enough data
8.2
97
Data Sourcing
Not enough data
8.5
853
Not enough data
8.7
884
Not enough data
8.3
788
Not enough data
8.7
913
Not enough data
8.6
849
Predictive Analytics
Not enough data
8.4
829
Not enough data
8.6
845
Not enough data
8.0
744
Not enough data
8.3
786
Sales Management
Not enough data
8.7
875
Not enough data
8.1
751
Not enough data
8.6
868
Not enough data
8.8
936
Content Management
Not enough data
8.3
304
Not enough data
8.1
294
Not enough data
8.2
279
Not enough data
8.5
271
Not enough data
8.2
289
Analytics
Not enough data
8.7
295
Not enough data
8.4
294
Not enough data
8.4
178
Not enough data
8.3
303
Presentation
Not enough data
7.3
169
Not enough data
7.3
169
Not enough data
7.2
160
Training
Not enough data
8.7
229
Not enough data
8.8
222
Not enough data
8.4
182
Not enough data
8.4
218
Feedback
Not enough data
8.7
210
Not enough data
8.6
207
Not enough data
8.5
188
Not enough data
8.6
177
Not enough data
8.8
202
Not enough data
8.8
202
Not enough data
8.6
175
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
8.9
373
Not enough data
8.9
377
Not enough data
8.6
359
Discovery
Not enough data
8.9
380
Not enough data
8.6
375
Not enough data
8.5
356
Management
Not enough data
8.4
346
Not enough data
8.6
365
Platform
Not enough data
8.6
356
Not enough data
8.6
356
Calling
Not enough data
8.6
135
Not enough data
8.4
129
Not enough data
8.8
138
Not enough data
8.7
134
Contacts
Not enough data
8.8
130
Not enough data
8.7
132
Not enough data
8.7
134
Insights
Not enough data
9.1
138
Not enough data
8.8
136
Not enough data
8.3
132
Not enough data
8.5
142
Not enough data
8.3
137
Analytics
Not enough data
8.2
484
Not enough data
8.4
492
Not enough data
8.3
505
Customizations
Not enough data
8.7
535
Not enough data
8.5
503
Not enough data
8.6
540
Not enough data
8.4
485
Not enough data
8.4
512
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.1
335
Not enough data
8.4
402
Not enough data
7.9
338
Not enough data
8.5
415
Personalization
Not enough data
8.6
377
Not enough data
8.8
457
Not enough data
8.9
487
Not enough data
8.6
435
Administrative
Not enough data
8.7
460
Not enough data
8.5
426
Not enough data
8.3
410
Categories
Categories
Shared Categories
Oracle EBS CRM and Salesforce Sales Cloud are categorized as CRM
Unique Categories
Oracle EBS CRM has no unique categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Oracle EBS CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.8%
Higher Education
5.9%
Information Technology and Services
5.0%
Computer Software
5.0%
Telecommunications
4.6%
Other
71.7%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Oracle EBS CRM
Most Helpful Favorable Review
Verified User in Insurance
It is easy to use and very efficient. It helps me stay on top of my business by tracking everything I need.
Most Helpful Critical Review
Verified User in Consumer Goods
More tutorials and in-depth videos provided to help us learn more
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Verified User in Insurance
It is easy to use and very efficient. It helps me stay on top of my business by tracking everything I need.
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Verified User in Consumer Goods
More tutorials and in-depth videos provided to help us learn more
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Alternatives
Discussions
What CRM does Oracle use?
2 comments
A
Oracle CX CloudRead more
What is Oracle EBS system?
2 comments
AP
Its ERP suit for managing big business process like order management , Inventory, shipping, pricing, forecasting, WIP and BOM widely used by big organization.Read more
Does Oracle have a CRM?
2 comments
IJ
Yes, Oracle has a CRM (Customer Relationship Management) system. It is part of Oracle's larger suite of software solutions.Read more
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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