Compare Ooma Office and net2phone 
At a Glance
Market Segments
Small-Business (100.0% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
$19.95 1 User Per Month
$23.99 1 user Per Month
Ooma Office
Star Rating
(129)4.6 out of 5
Market Segments
Small-Business (100.0% of reviews)
Entry-Level Pricing
$19.95 1 User Per Month
Browse all 2 pricing plansnet2phone
Star Rating
(185)4.4 out of 5
Market Segments
Small-Business (80.0% of reviews)
Entry-Level Pricing
$23.99 1 user Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that net2phone excels in its native VoIP capabilities, scoring 9.4, which reviewers mention provides a seamless calling experience, while Ooma Office, with a score of 9.1, is noted for its slightly less robust VoIP performance.
- Reviewers mention that Ooma Office shines in quality of support, achieving a score of 9.2 compared to net2phone's 8.5, indicating that users find Ooma's customer service more responsive and helpful when issues arise.
- G2 users highlight that net2phone's conference call feature scores 8.3, which is slightly lower than Ooma Office's 8.5, suggesting that Ooma offers a more reliable and user-friendly experience for group calls.
- Users on G2 report that Ooma Office's ease of setup is rated at 9.1, while net2phone's score of 8.4 indicates that Ooma may be the better choice for businesses looking for a quick and straightforward installation process.
- Reviewers mention that net2phone's voicemail to SMS feature scores 6.4, which is significantly lower than Ooma Office's performance in this area, indicating that users may find Ooma's voicemail management more effective and user-friendly.
- Users say that both products offer strong mobile application support, with net2phone scoring 9.0 and Ooma Office slightly lower at 8.7, but net2phone is often praised for its intuitive mobile interface, making it easier for users to manage calls on the go.
Pricing
Entry-Level Pricing
Ooma Office
Ooma Office
$19.95
1 User Per Month
No Contracts. Includes 35+ business features and Unlimited calling in U.S., Canada, Mexico and Puerto Rico.
- Virtual Receptionist- Automate how you manage incoming calls and play custom messages
- Ooma Office Mobile App with SMS Messaging
- Ring Groups/Multi Extension Dialing
net2phone
Essentials
$23.99
1 user Per Month
Ideal for small businesses or startups looking for essential communication tools.
- Unlimited Calling US, Canada, Mexico, Puerto Rico
- Video conferencing (limited)
- Internal messaging and chat
Free Trial
Ooma Office
Free Trial is available
net2phone
Free Trial is available
Ratings
Meets Requirements
9.1
103
8.7
101
Ease of Use
9.0
104
8.7
102
Ease of Setup
9.1
95
8.4
82
Ease of Admin
9.0
79
8.4
80
Quality of Support
9.2
102
8.5
102
Has the product been a good partner in doing business?
9.2
78
8.8
83
Product Direction (% positive)
9.1
95
8.0
92
Features by Category
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
7.2
6
Basic Communication
9.2
87
8.8
79
7.4
39
7.6
31
Feature Not Available
7.8
32
6.8
40
7.8
26
8.5
55
8.3
55
8.9
63
9.0
66
Access
7.7
42
7.8
24
7.6
40
8.4
37
8.5
51
8.2
32
Advanced Features
8.6
62
8.2
57
8.8
78
8.9
60
9.4
78
9.1
67
Extensions
Not enough data
8.0
5
Not enough data
9.4
9
Not enough data
7.3
8
Features
Not enough data
8.3
10
Not enough data
6.4
7
Not enough data
8.7
5
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ooma Office and net2phone are categorized as VoIP
Unique Categories
Ooma Office has no unique categories
net2phone is categorized as Video Conferencing and UCaaS Platforms
Reviews
Reviewers' Company Size
Ooma Office
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
net2phone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
12.0%
Construction
6.4%
Legal Services
5.6%
Non-Profit Organization Management
4.0%
Financial Services
4.0%
Other
68.0%
Information Technology and Services
6.1%
Construction
6.1%
Telecommunications
5.6%
Medical Practice
4.4%
Hospital & Health Care
4.4%
Other
73.3%
Most Helpful Reviews
Ooma Office
Most Helpful Favorable Review
Lloyd H.
Verified User in Financial Services
1) VOIP 2) Cost 3) Customer service US based and prompt
Most Helpful Critical Review
William R.
Verified User in Computer & Network Security
Customer service is non-existent. The upper management will say anything when in a tight spot, then forget they have said it. Their support does not provide accurate information. Told phones could be moved, just have to remove from ooma account, then...
net2phone
Most Helpful Favorable Review
Verified User in Consulting
That I ported off the Net2Phone platform and finally don't have to deal with them.
Most Helpful Critical Review
Verified User in Financial Services
A lot of technical issues, lack of technical support team knowledge, unable to fix the technical problems, Even if you scelate technical issue and bring the problems to management level attention they do not care, nobody cares about technical issues
Lloyd H.
Verified User in Financial Services
1) VOIP 2) Cost 3) Customer service US based and prompt
Verified User in Consulting
That I ported off the Net2Phone platform and finally don't have to deal with them.
William R.
Verified User in Computer & Network Security
Customer service is non-existent. The upper management will say anything when in a tight spot, then forget they have said it. Their support does not provide accurate information. Told phones could be moved, just have to remove from ooma account, then...
Verified User in Financial Services
A lot of technical issues, lack of technical support team knowledge, unable to fix the technical problems, Even if you scelate technical issue and bring the problems to management level attention they do not care, nobody cares about technical issues
Discussions
Ooma Office has no discussions with answers
Is net2phone reliable?
4 comments
BA
No. It was a terrible product and we switched to a MUCH better company after only a few months. In fact, N2P's products are SO bad that even this review...Read more
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