Compare Okendo and Yotpo 
At a Glance
Market Segments
Small-Business (72.7% of reviews)
Small-Business (77.3% of reviews)
Entry-Level Pricing
$19.00 Per Month
Free Forever
Okendo
Star Rating
(22)4.5 out of 5
Market Segments
Small-Business (72.7% of reviews)
Entry-Level Pricing
$19.00 Per Month
Free Trial is available
Browse all 5 pricing plansYotpo
Star Rating
(237)4.3 out of 5
Market Segments
Small-Business (77.3% of reviews)
Entry-Level Pricing
Free Forever
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Yotpo's Bulk SMS feature scores an impressive 9.3, making it a strong choice for businesses looking to engage customers through text messaging. In contrast, Okendo lacks this feature, which may limit its effectiveness in SMS marketing.
- Reviewers mention that Okendo excels in Review Forms, achieving a perfect score of 10.0, which allows for highly customizable and user-friendly feedback collection. Yotpo, while still strong, scores 8.1 in this area, indicating room for improvement.
- G2 users highlight that Okendo's Personalization capabilities are superior, with a score of 9.2 compared to Yotpo's 7.5. This suggests that Okendo offers more tailored experiences for customers, enhancing engagement and satisfaction.
- Users on G2 report that Yotpo's Community Q&A feature scores 8.2, which is slightly lower than Okendo's 8.8. This indicates that Okendo may provide a more robust platform for community interaction and customer inquiries.
- Reviewers mention that Okendo's Customer Relationship Management (CRM) integration scores 8.2, while Yotpo's is lower at 7.7. This suggests that Okendo may offer better tools for managing customer relationships effectively.
- Users say that Yotpo's Text Scheduler feature, scoring 8.8, is a valuable tool for planning SMS campaigns, but Okendo's overall SMS capabilities are less comprehensive, which may affect marketing strategies for businesses focused on text engagement.
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Pricing
Entry-Level Pricing
Okendo
Essential
$19.00
Per Month
Up to 200 orders per month
- For just $19/month, the Essentials plan has everything needed to start collecting customer reviews today. 14-day free trial. Easy setup.
Yotpo
Free
Free Forever
Up to 50 monthly orders,
Review Request Emails,
On-site Widgets,
Moderation & Commenting,
Social Push & SEO Page,
And more.
Free Trial
Okendo
Free Trial is available
Yotpo
Free Trial is available
Ratings
Meets Requirements
9.3
18
8.6
189
Ease of Use
9.3
18
8.5
190
Ease of Setup
9.4
14
8.0
124
Ease of Admin
9.3
14
8.1
124
Quality of Support
9.4
16
8.8
183
Has the product been a good partner in doing business?
9.9
14
8.5
121
Product Direction (% positive)
9.4
18
8.0
177
Features by Category
Text Messaging
Not enough data
9.3
18
Not enough data
7.7
11
Not enough data
8.8
17
Not enough data
8.7
13
Not enough data
9.0
16
Not enough data
8.9
12
Not enough data
8.6
17
Not enough data
8.2
14
SMS Platform
Not enough data
7.6
13
Not enough data
8.6
16
Not enough data
9.0
5
Not enough data
Feature Not Available
Not enough data
9.0
8
Not enough data
7.4
7
Collection
8.9
9
7.9
32
|
Verified
10.0
10
8.1
47
|
Verified
9.2
10
7.5
46
|
Verified
9.8
9
7.9
42
|
Verified
8.8
7
8.2
37
|
Verified
Moderation
9.0
10
8.4
49
|
Verified
9.5
11
8.0
46
|
Verified
9.4
8
7.9
34
|
Verified
Use Cases
10.0
11
8.4
50
|
Verified
9.0
8
7.7
34
|
Verified
9.7
10
8.1
44
|
Verified
Administration
9.6
9
7.4
41
|
Verified
8.1
9
7.4
31
|
Verified
7.8
9
7.8
41
|
Verified
9.0
7
8.2
42
|
Verified
5.7
5
7.4
24
|
Verified
Display Options
8.1
7
7.6
30
|
Verified
9.6
9
7.9
46
|
Verified
9.5
11
7.6
47
|
Verified
8.1
9
7.6
40
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Loyalty Experience
Not enough data
7.9
27
Not enough data
8.0
27
Not enough data
7.6
21
Not enough data
8.2
24
Not enough data
7.6
14
Not enough data
8.1
19
Loyalty Platform
Not enough data
7.9
21
Not enough data
8.2
18
Not enough data
7.7
21
Not enough data
7.7
14
Not enough data
7.7
24
Visual UGC
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.3
7
9.1
45
|
Verified
Not enough data
Feature Not Available
8.0
5
8.8
35
|
Verified
Reporting
Not enough data
8.4
15
Not enough data
8.1
33
|
Verified
Not enough data
8.7
49
|
Verified
Media Monitoring
Not enough data
7.6
12
Not enough data
8.2
31
|
Verified
Not enough data
8.4
26
In-House Management
Not enough data
Feature Not Available
Not enough data
8.3
12
Generative AI
Feature Not Available
Feature Not Available
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Okendo and Yotpo are categorized as Online Reputation Management, Review Management, and Loyalty Management
Reviews
Reviewers' Company Size
Okendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yotpo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Goods
36.4%
Retail
22.7%
Apparel & Fashion
18.2%
Marketing and Advertising
9.1%
Sporting Goods
4.5%
Other
9.1%
Retail
20.0%
Consumer Goods
12.4%
Apparel & Fashion
11.6%
Health, Wellness and Fitness
6.2%
Food & Beverages
4.9%
Other
44.9%
Most Helpful Reviews
Okendo
Most Helpful Favorable Review
Verified User in Marketing and Advertising
User interface is easy to navigate/get the hang of. Customer support is also great, respond very quickly.
Most Helpful Critical Review
Andrew W.
Verified User in Consumer Goods
Prices increased by 20% in 2022, a huge increase for an already expensive app. The plans jump in price quite a bit for just a few extra features. With so many apps needed to run a store successfully, this is a frustrating cost increase.
Yotpo
Most Helpful Favorable Review
James C.
Verified User in Retail
1. Review request automation : MAP is really great. The more orders we have, the more views we will have. Automation is always great. 2. Review tabs is really a powerful feature. Almost 100% desktop customers interact with it 6 times/session. It is...
Most Helpful Critical Review
Charles D.
Verified User in Retail
Support can be slow at times. If you migrate your website to another platform, still keeping Yotpo as the review platform, it is a huge pain to migrate your reviews. In fact, it is easier to export your reviews and signup with another review service and...
Verified User in Marketing and Advertising
User interface is easy to navigate/get the hang of. Customer support is also great, respond very quickly.
James C.
Verified User in Retail
1. Review request automation : MAP is really great. The more orders we have, the more views we will have. Automation is always great. 2. Review tabs is really a powerful feature. Almost 100% desktop customers interact with it 6 times/session. It is...
Andrew W.
Verified User in Consumer Goods
Prices increased by 20% in 2022, a huge increase for an already expensive app. The plans jump in price quite a bit for just a few extra features. With so many apps needed to run a store successfully, this is a frustrating cost increase.
Charles D.
Verified User in Retail
Support can be slow at times. If you migrate your website to another platform, still keeping Yotpo as the review platform, it is a huge pain to migrate your reviews. In fact, it is easier to export your reviews and signup with another review service and...
Alternatives
Discussions
Okendo has no discussions with answers
Yotpo has no discussions with answers
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