Compare NinjaOne and SolarWinds Service Desk

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NinjaOne
NinjaOne
(3,210)
4.7 out of 5
NinjaOne
By NinjaOne
Optimized for quick response
SolarWinds Service Desk
SolarWinds Service Desk
(764)
4.3 out of 5
SolarWinds Service Desk
By SolarWinds Worldwide LLC
Optimized for quick response
At a Glance
NinjaOne
NinjaOne
Star Rating
(3,210)4.7 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOne
SolarWinds Service Desk
SolarWinds Service Desk
Star Rating
(764)4.3 out of 5
Market Segments
Mid-Market (68.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that NinjaOne excels in overall user satisfaction, boasting a significantly higher G2 Score compared to SolarWinds Service Desk. Users appreciate its versatility, noting that it effectively manages devices, applications, and more, making it a comprehensive solution for IT needs.
  • According to verified reviews, SolarWinds Service Desk is praised for its user-friendly interface, which allows both IT staff and employees to easily submit, track, and resolve tickets. Reviewers highlight its intuitive design and effective reporting features, which enhance the overall user experience.
  • Users say that NinjaOne's implementation process is notably smooth, with many finding it easy to deploy and integrate into their existing workflows. This ease of setup is a significant advantage for teams looking to minimize downtime during transitions.
  • Reviewers mention that while SolarWinds Service Desk provides a solid ITSM portal, it sometimes struggles to meet specific workflow needs, with some users reporting configuration challenges. However, its ticket prioritization feature is a standout, helping teams manage urgent issues effectively.
  • G2 reviewers highlight NinjaOne's continuous updates and feature enhancements, particularly its AI-driven patch management, which simplifies the process of keeping systems up to date. This proactive approach to software management is a key benefit for users looking for reliability.
  • According to recent feedback, SolarWinds Service Desk is recognized for its strong reporting capabilities, which users find beneficial for tracking performance and incident management. However, NinjaOne's overall support quality and responsiveness have garnered higher praise, making it a preferred choice for teams needing robust assistance.
Pricing
Entry-Level Pricing
NinjaOne
No pricing available
SolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
Browse all 3 pricing plans
Free Trial
NinjaOne
Free Trial is available
SolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
9.1
3,033
8.6
691
Ease of Use
9.1
3,067
9.0
692
Ease of Setup
9.2
2,864
8.6
567
Ease of Admin
9.2
2,742
8.9
580
Quality of Support
9.2
2,908
8.9
665
Has the product been a good partner in doing business?
9.5
2,678
9.0
560
Product Direction (% positive)
9.7
3,017
9.0
675
Features by Category
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
7.9
706
8.5
137
Administration
8.2
645
8.7
106
|
Verified
8.7
663
8.5
110
|
Verified
8.2
665
8.4
120
|
Verified
Service Desk
8.0
656
9.3
127
|
Verified
7.8
645
9.2
126
|
Verified
7.7
623
8.7
120
|
Verified
Management
8.3
608
8.2
67
|
Verified
9.0
615
8.8
66
|
Verified
8.7
593
8.5
65
|
Verified
8.8
590
8.1
57
|
Verified
8.4
572
7.5
48
|
Verified
Functionality
7.5
595
9.1
71
|
Verified
8.5
603
8.2
55
|
Verified
8.8
623
8.7
62
|
Verified
8.9
623
8.1
65
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.0
169
Not enough data
6.8
167
Not enough data
6.9
166
Not enough data
6.8
166
Not enough data
6.7
165
Not enough data
6.7
163
Not enough data
6.8
162
Not enough data
Server BackupHide 18 FeaturesShow 18 Features
8.1
326
Not enough data
Compatibility
8.8
308
Not enough data
8.1
284
Not enough data
8.3
287
Not enough data
8.2
274
Not enough data
Management
Feature Not Available
Not enough data
8.2
285
Not enough data
8.6
288
Not enough data
8.8
302
Not enough data
9.1
303
Not enough data
Compliance
8.7
281
Not enough data
8.4
274
Not enough data
Feature Not Available
Not enough data
Agentic AI - Server Backup
7.2
61
Not enough data
7.1
61
Not enough data
7.6
62
Not enough data
7.3
62
Not enough data
7.2
62
Not enough data
7.3
62
Not enough data
Online BackupHide 17 FeaturesShow 17 Features
8.1
382
Not enough data
Functionality
Feature Not Available
Not enough data
8.7
335
Not enough data
9.0
351
Not enough data
8.5
339
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
344
Not enough data
8.6
334
Not enough data
8.3
325
Not enough data
Management
8.2
324
Not enough data
8.8
326
Not enough data
8.7
327
Not enough data
Agentic AI - Online Backup
7.5
73
Not enough data
7.2
71
Not enough data
7.2
70
Not enough data
7.2
70
Not enough data
7.3
70
Not enough data
7.2
70
Not enough data
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
7.9
2,002
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.2
1944
|
Verified
Not enough data
8.5
460
Not enough data
8.1
436
Not enough data
Monitoring and Management
9.3
1933
|
Verified
Not enough data
8.4
1818
Not enough data
8.6
1873
|
Verified
Not enough data
8.9
1927
|
Verified
Not enough data
8.3
442
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.4
434
Not enough data
Service Management
9.1
1852
|
Verified
Not enough data
8.0
426
Not enough data
7.2
417
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.2
462
Not enough data
7.0
458
Not enough data
7.1
452
Not enough data
6.9
447
Not enough data
6.8
448
Not enough data
6.9
445
Not enough data
6.9
441
Not enough data
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.9
433
Not enough data
Scope
8.7
406
Not enough data
8.8
416
Not enough data
Security
8.5
411
Not enough data
8.3
384
Not enough data
7.4
374
Not enough data
Management
8.8
402
Not enough data
8.6
399
Not enough data
8.7
391
Not enough data
8.7
394
Not enough data
7.8
367
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.2
166
Not enough data
7.0
165
Not enough data
7.2
165
Not enough data
7.1
163
Not enough data
6.9
163
Not enough data
7.1
163
Not enough data
7.1
165
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
7.5
688
Not enough data
Functionality
8.8
647
Not enough data
8.9
664
Not enough data
8.0
609
Not enough data
8.8
604
Not enough data
Monitoring - Network Monitoring
7.5
244
Not enough data
7.7
246
Not enough data
8.3
249
Not enough data
Management
8.2
565
Not enough data
8.2
574
Not enough data
7.6
531
Not enough data
Analytics - Network Monitoring
7.0
235
Not enough data
6.8
233
Not enough data
Security - Network Monitoring
7.7
238
Not enough data
7.2
234
Not enough data
7.0
235
Not enough data
Network Performance - Network Monitoring
6.9
236
Not enough data
7.4
236
Not enough data
AI Automation - Network Monitoring
6.4
226
Not enough data
6.3
225
Not enough data
6.4
224
Not enough data
Agentic AI - Network Monitoring
6.5
120
Not enough data
6.5
119
Not enough data
6.6
121
Not enough data
6.6
118
Not enough data
6.4
117
Not enough data
6.5
118
Not enough data
6.5
118
Not enough data
Incident ManagementHide 16 FeaturesShow 16 Features
7.9
569
7.6
106
Monitoring
9.2
549
|
Verified
8.4
77
|
Verified
9.1
547
|
Verified
8.5
86
|
Verified
8.5
501
|
Verified
8.8
91
|
Verified
7.1
196
4.3
10
Management Tools
8.2
489
9.0
97
|
Verified
8.6
504
|
Verified
8.7
98
|
Verified
8.5
485
|
Verified
8.4
84
|
Verified
Generative AI
Feature Not Available
5.9
25
Feature Not Available
6.4
25
Agentic AI - Incident Management
7.6
93
Not enough data
7.5
93
Not enough data
7.6
92
Not enough data
7.2
92
Not enough data
7.2
92
Not enough data
7.3
91
Not enough data
7.5
90
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
7.8
1,146
8.2
72
Asset Inventory
8.9
1114
8.5
63
8.8
1105
8.3
62
7.7
1011
8.1
50
Feature Not Available
8.0
50
8.1
1038
8.0
60
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Agentic AI - IT Asset Management
7.4
223
Not enough data
7.2
220
Not enough data
7.4
218
Not enough data
7.1
215
Not enough data
7.1
214
Not enough data
7.1
216
Not enough data
7.1
214
Not enough data
Management
9.1
1068
8.6
65
8.7
1016
Feature Not Available
8.0
982
Feature Not Available
8.1
1009
8.2
55
Software Asset Management ToolsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
8.4
1,611
Not enough data
Administration
9.2
1542
Not enough data
8.7
1499
Not enough data
7.8
1402
Not enough data
9.1
1539
Not enough data
8.9
1462
Not enough data
8.8
1497
Not enough data
Maintenance
9.1
1527
Not enough data
7.7
1316
Not enough data
Communication
7.9
1365
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1289
Not enough data
Security
8.3
1331
Not enough data
8.4
1360
Not enough data
Device Support
7.6
1324
Not enough data
8.4
1396
Not enough data
8.4
1383
Not enough data
Performance
8.2
1451
Not enough data
PC BackupHide 12 FeaturesShow 12 Features
8.0
334
Not enough data
Functionality
8.8
320
Not enough data
7.9
292
Not enough data
8.0
296
Not enough data
8.5
308
Not enough data
Performance
8.8
315
Not enough data
8.5
302
Not enough data
Feature Not Available
Not enough data
8.6
305
Not enough data
Agentic AI - PC Backup
7.2
89
Not enough data
7.1
89
Not enough data
6.9
88
Not enough data
7.0
88
Not enough data
Endpoint ManagementHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
IT DocumentationHide 6 FeaturesShow 6 Features
8.4
225
Not enough data
Management and Discovery - IT Documentation
8.3
221
Not enough data
8.3
220
Not enough data
8.7
221
Not enough data
Operations - IT Documentation
8.3
218
Not enough data
8.7
219
Not enough data
8.3
221
Not enough data
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
7.8
75
Not enough data
Generative AI - Autonomous Endpoint Management
7.1
62
Not enough data
7.2
63
Not enough data
7.1
62
Not enough data
Monitoring and Management - Autonomous Endpoint Management
8.6
74
Not enough data
8.1
70
Not enough data
7.8
66
Not enough data
8.8
75
Not enough data
Service DeskHide 19 FeaturesShow 19 Features
Not enough data
7.3
476
Incident Management
Not enough data
8.6
428
Not enough data
8.6
424
Not enough data
8.8
458
Not enough data
8.3
412
Not enough data
8.5
396
Reporting
Not enough data
8.4
445
Not enough data
8.2
356
Not enough data
8.1
330
Access & Usability
Not enough data
7.2
359
Not enough data
8.5
400
Not enough data
8.3
340
Not enough data
8.5
277
Agentic AI - Service Desk
Not enough data
4.6
13
Not enough data
5.9
13
Not enough data
5.6
13
Not enough data
5.3
13
Not enough data
5.9
13
Not enough data
5.8
13
Not enough data
5.4
13
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
BackupHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Device Management (MDM)Hide 18 FeaturesShow 18 Features
8.1
477
Not enough data
Platform - Mobile Device Management (MDM)
8.5
425
Not enough data
Operating System
9.1
472
Not enough data
8.0
464
Not enough data
8.2
447
Not enough data
Management
8.5
453
Not enough data
8.2
431
Not enough data
8.2
430
Not enough data
8.1
430
Not enough data
8.3
432
Not enough data
Security
8.4
439
Not enough data
8.5
436
Not enough data
Agentic AI - Mobile Device Management (MDM)
7.7
138
Not enough data
7.5
138
Not enough data
7.7
140
Not enough data
7.6
136
Not enough data
7.6
135
Not enough data
7.5
136
Not enough data
7.6
134
Not enough data
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
7.8
740
Not enough data
Analysis
8.0
691
Not enough data
Platform
7.8
678
Not enough data
9.0
702
Not enough data
8.2
663
Not enough data
8.4
696
Not enough data
8.2
678
Not enough data
Security
8.6
694
Not enough data
9.1
709
Not enough data
7.6
654
Not enough data
8.6
677
Not enough data
8.1
657
Not enough data
Agentic AI - Enterprise IT Management
7.3
150
Not enough data
7.2
146
Not enough data
7.3
148
Not enough data
7.0
146
Not enough data
7.0
145
Not enough data
6.9
143
Not enough data
6.9
144
Not enough data
Categories
Categories
Shared Categories
NinjaOne
NinjaOne
SolarWinds Service Desk
SolarWinds Service Desk
NinjaOne and SolarWinds Service Desk are categorized as IT Asset Management, Incident Management, and IT Service Management (ITSM) Tools
Unique Categories
NinjaOne
SolarWinds Service Desk
SolarWinds Service Desk is categorized as Service Desk and Software Asset Management Tools
Reviews
Reviewers' Company Size
NinjaOne
NinjaOne
Small-Business(50 or fewer emp.)
44.7%
Mid-Market(51-1000 emp.)
49.5%
Enterprise(> 1000 emp.)
5.9%
SolarWinds Service Desk
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
7.7%
Mid-Market(51-1000 emp.)
68.5%
Enterprise(> 1000 emp.)
23.7%
Reviewers' Industry
NinjaOne
NinjaOne
Information Technology and Services
26.9%
Computer & Network Security
13.0%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.1%
SolarWinds Service Desk
SolarWinds Service Desk
Information Technology and Services
12.9%
Hospital & Health Care
7.6%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.2%
Other
65.6%
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NinjaOne
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Discussions
NinjaOne
NinjaOne Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
Jenny T.
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
Brian A.
BA
Hey Sam, We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
Nathan S.
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting. It also integrates...Read more
See all discussions
SolarWinds Service Desk
SolarWinds Service Desk Discussions
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 Comment
Danielle L.
DL
Unfortunately, we can’t create Solutions from the mobile app. Read more
Monty the Mongoose crying
SolarWinds Service Desk has no more discussions with answers
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Ask NinjaOne a QuestionContact NinjaOne
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Spotlight Categories

Add Product
NinjaOne
NinjaOne
Optimized for quick response
SolarWinds Service Desk
SolarWinds Service Desk
Optimized for quick response