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Compare Nextiva and Vonage Business Communications 
At a Glance
Market Segments
Small-Business (77.8% of reviews)
Small-Business (62.1% of reviews)
Entry-Level Pricing
Starting at $20.00 1 User Per Month
No pricing available
Nextiva
Star Rating
(3,310)4.5 out of 5
Market Segments
Small-Business (77.8% of reviews)
Entry-Level Pricing
Starting at $20.00 1 User Per Month
Browse all 7 pricing plansVonage Business Communications
Star Rating
(476)4.3 out of 5
Market Segments
Small-Business (62.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Vonage Business CommunicationsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Vonage Business Communications excels in Call Management with a score of 9.5, while Nextiva follows closely with 9.3. Reviewers mention that the intuitive interface makes it easy to manage calls effectively.
- Reviewers mention that Nextiva shines in Analytics and Reporting with a score of 9.2 compared to Vonage's 8.3. Users on G2 appreciate the detailed insights provided by Nextiva, which help in making informed business decisions.
- G2 users highlight that Vonage offers superior Mobile Accessibility with a score of 9.0, while Nextiva scores 8.3. Users say that the mobile app is user-friendly and allows for seamless communication on the go.
- Users report that Nextiva has a slight edge in Security and Compliance with a score of 9.0, compared to Vonage's 8.6. Reviewers mention that Nextiva's robust security features give them peace of mind when handling sensitive information.
- Reviewers mention that Vonage's Voicemail to Email feature scores 9.3, outperforming Nextiva's 9.1. Users say that this feature is particularly useful for staying organized and ensuring no important messages are missed.
- Users on G2 report that Nextiva's Quality of Support is rated at 9.0, higher than Vonage's 8.7. Reviewers mention that Nextiva's customer service is responsive and helpful, which is crucial for businesses that rely on timely support.
Pricing
Entry-Level Pricing
Nextiva
Digital
Starting at $20.00
1 User Per Month
For startups!
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
- Website live chat
- Messaging apps
- Social Media channels
Vonage Business Communications
No pricing availableFree Trial
Nextiva
No trial information availableVonage Business Communications
No trial information availableRatings
Meets Requirements
9.0
2,668
9.0
382
Ease of Use
8.7
2,701
8.9
385
Ease of Setup
8.4
1,989
8.6
205
Ease of Admin
8.6
1,921
8.8
184
Quality of Support
9.0
2,653
8.7
371
Has the product been a good partner in doing business?
8.8
1,902
8.9
184
Product Direction (% positive)
8.3
2,555
8.4
377
Features by Category
Channels
9.4
162
Not enough data
7.8
149
Not enough data
7.6
149
Not enough data
8.1
153
Not enough data
8.0
145
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.6
148
Not enough data
8.5
149
Not enough data
8.7
149
Not enough data
8.0
148
Not enough data
8.2
147
Not enough data
8.3
150
Not enough data
8.4
147
Not enough data
8.3
142
Not enough data
Administrative
8.2
145
Not enough data
9.0
149
Not enough data
8.8
148
Not enough data
8.3
142
Not enough data
8.1
137
Not enough data
Platform
8.0
451
Not enough data
8.6
650
Not enough data
8.6
569
Not enough data
8.9
676
Not enough data
8.8
589
Not enough data
8.3
485
Not enough data
8.6
587
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
8.7
591
Not enough data
8.7
551
Not enough data
Administrative
8.6
576
Not enough data
8.7
607
Not enough data
Basic Communication - Cloud PBX
9.3
25
9.6
8
8.9
25
9.0
8
9.2
24
8.5
8
8.5
23
7.7
8
8.6
24
9.0
8
9.0
25
9.2
8
Advanced Features - Cloud PBX
9.0
24
8.8
8
9.1
25
8.5
8
9.1
25
8.8
8
9.1
24
9.2
8
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.2
1555
|
Verified
9.3
287
|
Verified
7.9
832
|
Verified
8.3
139
|
Verified
8.2
973
|
Verified
8.9
201
|
Verified
7.8
771
8.6
127
|
Verified
8.6
1083
|
Verified
9.2
206
|
Verified
9.2
1269
|
Verified
9.3
244
|
Verified
Access
8.0
843
8.8
163
8.1
836
8.9
171
|
Verified
8.5
967
|
Verified
8.9
193
|
Verified
Advanced Features
8.3
1103
|
Verified
8.6
208
|
Verified
8.6
1165
|
Verified
8.9
222
9.1
1403
9.4
249
|
Verified
Extensions
8.4
139
|
Verified
8.6
31
9.1
147
|
Verified
8.9
33
|
Verified
8.8
137
|
Verified
9.0
24
|
Verified
Features
9.1
163
|
Verified
9.2
39
|
Verified
8.6
138
Feature Not Available
8.3
129
|
Verified
8.1
30
|
Verified
8.9
144
|
Verified
9.1
30
|
Verified
8.5
134
|
Verified
8.7
24
|
Verified
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
Nextiva and Vonage Business Communications are categorized as UCaaS Platforms, VoIP Providers, and Cloud PBX Platforms
Unique Categories
Nextiva is categorized as Call Center Infrastructure (CCI) and Contact Center
Vonage Business Communications has no unique categories
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vonage Business Communications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.4%
Financial Services
4.6%
Real Estate
4.1%
Other
74.4%
Staffing and Recruiting
10.0%
Information Technology and Services
7.6%
Insurance
6.5%
Financial Services
4.7%
Real Estate
4.5%
Other
66.7%
Most Helpful Reviews
Nextiva
Most Helpful Favorable Review
Verified User in Automotive
We’re plugging our gaps, removing inefficiencies and growing considerably as a result. There have been so many benefits but ultimately it’s been about maximizing what we have and we’re now best equip to do this with everything we have coming out of NextOS....
Most Helpful Critical Review
Windy D.
Verified User in Public Relations and Communications
This service is glitchy and frustrating at EVERY turn. From the transfer of our numbers from our previous provider to the day-to-day functionality of the mobile app. There has hardly been a single week that has gone by where something has not gone wrong....
Vonage Business Communications
Most Helpful Favorable Review
Pam S.
Verified User in Non-Profit Organization Management
Transfer of calls to different lines and customized voice mails, vacation responses. Voicemail options
Most Helpful Critical Review
Shelly N.
Verified User in Hospital & Health Care
We were no longer able to speak with a live person for help, questions, issues, or anything. It was all driven by self help utilizing their website. We started having quality issues and calls dropping multiple times daily. We had our IT person check...
Verified User in Automotive
We’re plugging our gaps, removing inefficiencies and growing considerably as a result. There have been so many benefits but ultimately it’s been about maximizing what we have and we’re now best equip to do this with everything we have coming out of NextOS....
Pam S.
Verified User in Non-Profit Organization Management
Transfer of calls to different lines and customized voice mails, vacation responses. Voicemail options
Windy D.
Verified User in Public Relations and Communications
This service is glitchy and frustrating at EVERY turn. From the transfer of our numbers from our previous provider to the day-to-day functionality of the mobile app. There has hardly been a single week that has gone by where something has not gone wrong....
Shelly N.
Verified User in Hospital & Health Care
We were no longer able to speak with a live person for help, questions, issues, or anything. It was all driven by self help utilizing their website. We started having quality issues and calls dropping multiple times daily. We had our IT person check...
Discussions
What does nextiva do?
3 comments
SC
The text appears to be in English and does not require translation. It refers to "Phone Systems for business," which suggests a topic related to...Read more
What is VoIP feature?
3 comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
When will I be able to attach documents and pictures to SMS?
2 comments
JD
MMS (pictures) is now available. Unsure on sending docs via SMS.Read more
What is Vonage Business Communications used for?
2 comments
AV
This is used for VoIP call and You can send massage also.Read more
I would like to upload files that I take pictures of, then send or share them.. is that an option?
1 comment
BW
If they are also a user with Vonage you can send files through the "Team Messaging" feature. There is also a fax option.Read more
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