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Compare Nextiva and Verizon Contact Center Solutions 
Featured Products
At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (46.2% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
No pricing available
Nextiva
Star Rating
(3,435)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansVerizon Contact Center Solutions
Star Rating
(27)3.9 out of 5
Market Segments
Small-Business (46.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Verizon Contact Center SolutionsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, boasting a significantly higher score compared to Verizon Contact Center Solutions. Users appreciate Nextiva's intuitive interface and ease of use, with one reviewer noting that "it is very easy to use, and implementing it for each agent is straightforward."
- According to verified reviews, Nextiva's customer support is frequently highlighted as a standout feature, receiving praise for its responsiveness and helpfulness. Users mention that "the customer support is excellent, and I use it daily," which contrasts with Verizon's mixed feedback on support quality.
- Reviewers mention that Nextiva offers valuable features like call recording, which users find instrumental for improving communication and quality assurance. One user stated, "I find the call recording feature particularly valuable for my small business," showcasing how this functionality enhances their operations.
- Users say that Verizon Contact Center Solutions provides a professional experience, with many praising the customer service as "superior" and "always friendly and courteous." However, this positive feedback is less frequent compared to the volume of reviews for Nextiva, indicating a potential gap in user engagement.
- Reviewers highlight that while Verizon has a solid setup process, Nextiva's overall implementation is perceived as more straightforward and user-friendly. Users appreciate the seamless integration of Nextiva, which makes generating reports simple and efficient, a feature that is crucial for daily operations.
- According to recent feedback, both products have their strengths, but Nextiva's higher volume of reviews and better ratings suggest a more consistent user experience. Users of Verizon Contact Center Solutions have noted that while they receive prompt assistance, the overall satisfaction does not match the level of enthusiasm seen with Nextiva's offerings.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Verizon Contact Center Solutions
No pricing availableFree Trial
Nextiva
No trial information availableVerizon Contact Center Solutions
No trial information availableRatings
Meets Requirements
9.0
2,766
8.1
26
Ease of Use
8.7
2,802
8.1
26
Ease of Setup
8.4
2,093
8.7
5
Ease of Admin
8.6
1,986
8.7
5
Quality of Support
9.0
2,752
7.8
26
Has the product been a good partner in doing business?
8.8
1,967
8.3
5
Product Direction (% positive)
8.3
2,653
8.1
25
Features by Category
Channels
9.4
195
Not enough data
7.9
177
Not enough data
7.7
174
Not enough data
8.2
180
Not enough data
8.2
169
Not enough data
Generative AI
7.6
85
Not enough data
Functions
8.7
175
Not enough data
8.6
174
Not enough data
8.8
175
Not enough data
8.1
172
Not enough data
8.2
170
Not enough data
8.5
178
Not enough data
8.5
170
Not enough data
8.4
166
Not enough data
Agentic AI - Contact Center
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
Administrative
8.3
168
Not enough data
9.1
176
Not enough data
8.9
176
Not enough data
8.4
166
Not enough data
8.3
161
Not enough data
Platform
8.1
468
Not enough data
8.6
668
Not enough data
8.6
586
Not enough data
8.9
694
Not enough data
8.8
607
Not enough data
8.3
504
Not enough data
8.6
605
Not enough data
Generative AI
7.7
296
Not enough data
Workforce Management
8.8
609
Not enough data
8.7
567
Not enough data
Call Center Infrastructure (CCI)
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Administrative
8.7
596
Not enough data
8.7
626
Not enough data
Basic Communication - Cloud PBX
9.2
27
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.7
26
Not enough data
9.1
27
Not enough data
Advanced Features - Cloud PBX
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
26
Not enough data
Platform Basics - VoIP Providers
8.6
61
Not enough data
8.7
67
Not enough data
8.4
60
Not enough data
8.1
61
Not enough data
8.0
57
Not enough data
7.9
57
Not enough data
Basic Communication
9.2
1641
|
Verified
Not enough data
7.9
902
|
Verified
Not enough data
8.3
1048
|
Verified
Not enough data
7.7
835
Not enough data
8.6
1160
|
Verified
Not enough data
9.1
1341
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.8
43
Not enough data
8.1
42
Not enough data
7.8
43
Not enough data
7.8
43
Not enough data
Access
8.0
909
Not enough data
8.2
903
Not enough data
8.5
1039
|
Verified
Not enough data
Advanced Features
8.3
1176
|
Verified
Not enough data
8.6
1241
|
Verified
Not enough data
9.1
1480
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Not enough data
Extensions
8.5
150
|
Verified
Not enough data
9.1
158
|
Verified
Not enough data
8.8
148
|
Verified
Not enough data
Features
9.2
181
|
Verified
Not enough data
8.5
153
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.4
148
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and Verizon Contact Center Solutions are categorized as Call Center Infrastructure (CCI)
Unique Categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, Contact Center, VoIP Providers, and Cloud PBX Platforms
Verizon Contact Center Solutions has no unique categories
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verizon Contact Center Solutions
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Hospital & Health Care
15.4%
Information Technology and Services
7.7%
Education Management
7.7%
Banking
7.7%
Staffing and Recruiting
3.8%
Other
57.7%
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
Verizon Contact Center Solutions has no discussions with answers
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