--- title: Verizon Contact Center Solutions Reviews meta_title: 'Verizon Contact Center Solutions Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 27 reviews by the users' company size, role or industry to find out how Verizon Contact Center Solutions works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 27 scale: '5' date_modified: '2026-07-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verizon Contact Center Solutions Reviews **Vendor:** Verizon **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 3.9/5.0 **Total Reviews:** 27 ## About Verizon Contact Center Solutions Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality service experience every time. This requires an approach that meets both customer expectations and your business goals. Earn - and keep - your customers۪ loyalty A successful contact center strategy effectively manages three universal but competing business imperatives: increasing customer satisfaction, managing costs, and growing revenue. For over 20 years, we۪ve provided the technology, support, and expertise necessary to design and implement contact center solutions that promote loyalty, generate new business, and increase efficiencies. Industry recognition But don۪t just take our word for it. For four consecutive years (2007-2010), Frost & Sullivan honored us with their North American Market Leadership Award for Hosted Contact Center services. They cited our ability to integrate disparate phone, e-mail, and instant message contact methods into a single point of control and provide cost-efficiency, simplicity, and the ability to support a disparate workforce. Let us put this experience to work for you, so you can deliver the exceptional experience your customers demand. ## Verizon Contact Center Solutions Reviews ### 1. Verizon **Rating:** 2.5/5.0 stars **Reviewed by:** Brody R. | Singer | Songwriter, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Verizon Contact Center Solutions?** There's usually lots of people working f **What do you dislike about Verizon Contact Center Solutions?** The wait times visiting a store or getting in touch with an agent and the prices are high **Recommendations to others considering Verizon Contact Center Solutions:** It's a good service if you have the extra money to pay **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Usually just service issues included with my plan ### 2. Great for everyday use for all members of my team **Rating:** 3.0/5.0 stars **Reviewed by:** Inspector O. | Private Health Inspector, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2020 **What do you like best about Verizon Contact Center Solutions?** Customers can choose 5 ways of contacting or do self-service. **What do you dislike about Verizon Contact Center Solutions?** It wasn't easy to learn. Very complicated and there were a lot of names for things. **Recommendations to others considering Verizon Contact Center Solutions:** Put in the time to learn VCC, and use it to make operations run smoother and faster. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Upgraded the current networking to the latest features and technology, so that's definitely making the company look good. ### 3. These guys have no idea what's going on. **Rating:** 4.5/5.0 stars **Reviewed by:** Cristian N. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2019 **What do you like best about Verizon Contact Center Solutions?** The ease of use was impeccable, making it very efficient to use when dealing with customer inquiries and performing account maintenance and changes. It did not disappoint me at all. It is easy to use and very user-friendly. The resolution rate, especially the first call resolution, is impeccably high and very consistent. **What do you dislike about Verizon Contact Center Solutions?** We had some issues with Verizon regarding speed. Sometimes I have to call several times to get through, and then sometimes they put me on hold for a while. Because I don't have a flexible schedule, I couldn't stay on hold for more than 10 minutes at a time. They are very slow to start, contain multiple bugs or glitches that cause long periods of 'freezing', tend to lag, and go through an above-average amount of repair and maintenance downtime. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** This helps me stay connected, it also helps me not get lost on the roads because of its strong signal. Mainly the hardware troubleshooting. My company is just getting different lines and numbers for different employees, and Verizon is the only company that can handle our rapid growth, even in situations where we can't handle it. An easier transition when new employees are joining our team, utilizing this contact center. ### 4. These guys have no idea what is going on. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2018 **What do you like best about Verizon Contact Center Solutions?** Leaving the store in Superior, CO after talking to a store rep and a Customer Service rep in the false sense that I'd never get a bill from Verizon again. **What do you dislike about Verizon Contact Center Solutions?** I've been getting bills after ending my plan for two months after talking to Superior, CO and customer service reps. This is frustrating and ridiculous. Before canceling my plan I asked an employee at this store what would happen. He said as long as I paid my last bill I could cancel my plan anytime. I then went in after canceling my plan to verify with a different employee, and they said I was out of the system and everything was canceled . I got a "final bill" from Verizon a week later. I went in a third time to finally get it resolved. After a two hour session with an employee and customer support, everything seemed to be figured out, but a month later I received another "final bill." No one knows how to end this. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** None that have benifited me in the last few months. ### 5. Verizon aims to please **Rating:** 4.5/5.0 stars **Reviewed by:** Susan C. | Office Manager/ Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2017 **What do you like best about Verizon Contact Center Solutions?** They will help with any problem you have and provide answers quickly. **What do you dislike about Verizon Contact Center Solutions?** Verizons phone cost increases more than I would like. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** after hours calling for clients ### 6. Really good service and support **Rating:** 4.5/5.0 stars **Reviewed by:** Katie K. | Contact Center Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2017 **What do you like best about Verizon Contact Center Solutions?** What I really like is that it is user friendly and easy to navigate. It was easy for me to make changes to accounts and other things. I used this while traveling around and it worked great! Connected everywhere. The contact solutions center is very good and the people there are easy to talk to and very helpful. **What do you dislike about Verizon Contact Center Solutions?** The only thing is that it takes a while to get a hold of the contact solutions center. Sometimes I have to call couple times to get through and then sometimes they put me on hold for a while. **Recommendations to others considering Verizon Contact Center Solutions:** Keep in mind that it takes a while to get a hold of them and they will put you on hold for some time. So you need to have a lot of time allowed to speak with them. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** We use it for all of our Verizon phones that everyone in the company has. ### 7. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2017 **What do you like best about Verizon Contact Center Solutions?** Customer service is superior and anytime and everytime I have called they have been awesome. Always friendly and courteous **What do you dislike about Verizon Contact Center Solutions?** Honestly, there is not one single thing I can say that is negative. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Multiple lines with no interruptions. Benefits being able to handle multiple calls without any issues ### 8. Works well for our needs **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2017 **What do you like best about Verizon Contact Center Solutions?** The support is very accessible and customer service is knowledgeable and very nice. **What do you dislike about Verizon Contact Center Solutions?** We don't get many options to choose from, so this worked fine. Nothing I can think of. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Not sure yet. ### 9. They fixed my problem the first time without any issue. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2017 **What do you like best about Verizon Contact Center Solutions?** Very professional and straight to the point. **What do you dislike about Verizon Contact Center Solutions?** Maybe the high prices of Verizon, but the provide an excellent service, so it goes hand in hand. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Mostly hardware troubleshooting. ### 10. Useful **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2017 **What do you like best about Verizon Contact Center Solutions?** It is very informative and helpful. It is easy to use and very user friendly. **What do you dislike about Verizon Contact Center Solutions?** Long wait times. Not compatible with firefox. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Immediate access to information ### 11. Highly functional, very integrated, and painfully slow. **Rating:** 4.0/5.0 stars **Reviewed by:** Timothy H. | Managing Owner, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2016 **What do you like best about Verizon Contact Center Solutions?** The rate of resolution, especially first call resolution is impeccably high and very consistant. This is largely due to the systems used by the agents themselves that I experienced as a former agent. The ease of use was impeccable, making it very efficient to utilize when handling customer inquiries and performing account maintenance and changes. The contact center solutions were heavily integrated with all the other business systems such as the phone handling system, the virtual training system, and the knowledge database. One could switch between all of the systems with ease, and not have to manually re-enter information as the integration allowed for them to send and receive information between themselves in an intuitive and precise manner. **What do you dislike about Verizon Contact Center Solutions?** The largest problem with the contact center solutions from Verizon would be the reliability and speed of the systems themselves. They are very slow to start up, contain multiple bugs/glitches that cause large periods of 'freezing', prone to lag, and undergo an above average amount of repair and/or maintenance downtime. This could significiantly impact the quality of service an agent is able to provide due to time mismanagement, and also can reduce an agents statistics within the company. **Recommendations to others considering Verizon Contact Center Solutions:** Be prepared for multiple bugs/glitches and a painstaking amount of lag which can cause customer complaints about the quality of customer service interactions. This is all heavily countered by how fully functional and easy to use the systems / software is, allowing still for a high rate of resolution between the agents and customers so the rate of resolution for your customers will likely maintain a very high percentage. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Multiple business problems were at the core of the reasons behind the contact center solutions. At the heart is the direct customer to representative connection/resolution service with various input interfaces for the customer and fully functional account lookup, analysis, and modification abilities provided for the agent. This is a huge help as an outsourced service for companies that can not afford a fully functional customer contact solution during their startup. The software systems which are utilized allowed for a centralized location to analyse a customer's account information, make necesarry and immediate (or deferred) changes, and search through multiple company databases or other customer accounts for research and other service reasons - everything that is needed to provide the opportunity for immediate resolution of the customer's issues. The integration truly is remarkable and only so much can be said due to privacy disclosures and agreements required of current and former employees.. ### 12. Verizon: best connection, but strict with rules **Rating:** 3.5/5.0 stars **Reviewed by:** Christina L. | Senior Staff Assistant, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2016 **What do you like best about Verizon Contact Center Solutions?** Verizon has great connection. They have the most reception throughout our state, and most of the country. Their network is strong, so we can use the internet and apps whenever there isn't wireless connection. Their prices are higher than other phone companies, but they are the best. **What do you dislike about Verizon Contact Center Solutions?** We have had some issues with Verizon concerning speed. When we ask them to resolve a phone matter for us, they refer to our IT section instead. They are fairly responsive, but they sometimes take a long time to get back to us. They are also fairly stiff when it comes to following the rules. That sometimes will delay us in getting patient care out to our patients. **Recommendations to others considering Verizon Contact Center Solutions:** Verizon is good if you want the best service. It's just that their customer service could use some improvement. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** We use Verizon for our phone services. We have many phones throughout the company. We are switching over to Voip soon, so hopefully, they will help us make the transition smooth. ### 13. LOVE Verizon Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2016 **What do you like best about Verizon Contact Center Solutions?** Verizon is hands down the best carrier, they have a fantastic customer service team and always go above and beyond to answer questions via email or in person. **What do you dislike about Verizon Contact Center Solutions?** Sometimes the turnaround time can be a bit longer than anticipated, but it is always well worth the wait as they precisely answer all my questions. I have had a bit of trouble with password access too, since multiple people can access multiple different accounts. At times, this is frustrating because they are very strict with their passwords and often times I have even needed to provide a social security number of one of my boss's, but at the end of the day, it is better to be safer than sorry so I can respect and understand why they implement so much red tape. **Recommendations to others considering Verizon Contact Center Solutions:** Always go with Verizon, they have the most coverage and the most customer service in the nation. I truly feel like they are not only the best in customer services but also the best in general -- their business model, employees, stores, website, applications, everything is easy to manage and maneuver and it is always a pleasure to work with them either in person in one of their brick and mortar stores or on the phone with them. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** The need for support with our work cell phones. My company is just getting different lines and numbers for different employees, and Verizon is the only company that can handle our rapid growth even at times when we ourselves feel like we can't handle it! ### 14. Executive Director **Rating:** 2.5/5.0 stars **Reviewed by:** Kate H. | Executive Director, Executive Office, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2016 **What do you like best about Verizon Contact Center Solutions?** they have been difficult to contract and get resolutions **What do you dislike about Verizon Contact Center Solutions?** Same as above, the support service and resolutions are difficult. They need a better or wider support group to answer questions and be able to resolve problems. **Recommendations to others considering Verizon Contact Center Solutions:** we are too new to this to be able to evaluate **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** We are in the process so for now I cannot recommend them or fully comment on them. We are working through the issues ### 15. Customer care solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2016 **What do you like best about Verizon Contact Center Solutions?** Great tool for helping with customer care solutions for a small business Also helps manage cost and improve profitability.. **What do you dislike about Verizon Contact Center Solutions?** Not many things that I dislike about verizon contact center solutions. It provided what we needed with the best cost available. **Recommendations to others considering Verizon Contact Center Solutions:** the tutorital is great **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** With a limited IT staff it allows us to sort without much staff. ### 16. Great Service for Every Entrepreneur **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2016 **What do you like best about Verizon Contact Center Solutions?** I like that I'm able to call and talk directly to someone about my account and services. The services offered help me to operate my business more succinctly. **What do you dislike about Verizon Contact Center Solutions?** As the #1 leader in communications the services aren't inexpensive. As someone recently said regarding Verizon, "You have to pay to play!" Despite the cost, you receive tremendous value for what you pay. **Recommendations to others considering Verizon Contact Center Solutions:** Do it! You won't be sorry! **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Communications ### 17. One of the best service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2016 **What do you like best about Verizon Contact Center Solutions?** Verizon has great connection and it is available where no other services reach. It is perfect to-go place to search common questions and find their answers. Most of the time my issues are solved right there and then. very few time, i needed to call customer center (for which the option is provided right there). Assistant staff is very knowledgeable **What do you dislike about Verizon Contact Center Solutions?** Contacting the customer care person is bit time consuming. **Recommendations to others considering Verizon Contact Center Solutions:** Put a option of live chat. Maybe that will help **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Personal work related ### 18. Another way of getting help **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2016 **What do you like best about Verizon Contact Center Solutions?** It is very nice to have somewhere to contact for help, talking to an actual human being can definitely make things develop at a better pace. **What do you dislike about Verizon Contact Center Solutions?** The annoying but economical use of automated service representatives can be quite tiring. **Recommendations to others considering Verizon Contact Center Solutions:** It is nice to have the option to contact them to get help, well worth considering compared to other services with less human availability for the technically challenged. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Verizon provides the company with a multitude of services which have day to day problems and needs of upgrade. gettign a clear explanation of what I need to do and whether upgrading plans makes sense have been very beneficial for efficiency. ### 19. Verizon Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Verizon Contact Center Solutions?** They try to help as much as possible and are very prompt. **What do you dislike about Verizon Contact Center Solutions?** Sometimes you feel like you are going in circles with different departments. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** worked for a small business we needed the fastest most reliable service and customer service ### 20. Great service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2016 **What do you like best about Verizon Contact Center Solutions?** When I had a question and needed to fix a major problem with my service, the center solutions were easy to speak with and led me through a majority of the issues I was encountering. **What do you dislike about Verizon Contact Center Solutions?** The timing in getting a hold of the contact center took several tries for me to finally speak with them. Because I don't have a flexible schedule, I was unable to stay on hold for more than 10 minutes at a time. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** The business problems we are solving is making an easier transition when new employees are joining our team by utilizing this contact center. ### 21. Verizon Contact Center Solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2016 **What do you like best about Verizon Contact Center Solutions?** They were easy to talk to and walked us through the exact issues our company was facing at the time we called. Extremely knowledgeable staff works in this department. **What do you dislike about Verizon Contact Center Solutions?** The wait time hindered a few employees from being able to fully accomplish a days task at readily speed. **Recommendations to others considering Verizon Contact Center Solutions:** Pretend you are asking questions to the call center you would normally as for the current company you have. Ask the Verizon folks these same questions and see if they communicate and lead you clearly. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** We are solving unclear communication and impractical ways of employees contacting each other. ### 22. Very helpful customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2016 **What do you like best about Verizon Contact Center Solutions?** The contact center solutions is a great place to seek answers to common questions. They are very helpful and always seemed willing to help out. If they were unable to help then they would seek assistance from other departments. Great! **What do you dislike about Verizon Contact Center Solutions?** The only think I can think of is that it is frustrating in the beginning with the various menu options, but this is a minute point in my opinion. **Recommendations to others considering Verizon Contact Center Solutions:** Continue to expand the questions that are available for solutions, otherwise it is going great. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Personal home business problems, but easily solved with the assistance of Contact Center Solutions. ### 23. I've been a Verizon Customer for over 15 years...and I plan on being one for another 15... **Rating:** 3.5/5.0 stars **Reviewed by:** Angie M. | Sales/Marketing Consultant, Architecture & Planning, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2016 **What do you like best about Verizon Contact Center Solutions?** I really like that it takes hardly any time out of your day to use **What do you dislike about Verizon Contact Center Solutions?** I wish there was a chat option so I could talk to someone live **Recommendations to others considering Verizon Contact Center Solutions:** Once you understand how to use it....you won't know why you used anything else. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** We use it all the time for work...we have over lines ### 24. Verizon is a bit more expensive, but worth it. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2016 **What do you like best about Verizon Contact Center Solutions?** The service! Verizon has a higher level of service people working for their company vs. other service companies. This is apparent during the substantial number of inquiries that I have made over the years as a Verizon customer. **What do you dislike about Verizon Contact Center Solutions?** Verizon can be pricey, although the exceptional service more than makes up for it. **Recommendations to others considering Verizon Contact Center Solutions:** A bit pricey, but worth it, due to excellent service. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Benefits: Ease of use, and excellent troubleshooting from service associates when I have encountered an issue (i.e. duplicate entries of data issue was resolved with repeated follow-up phone calls from a Verizon associate, until the problem was resolved). ### 25. Many options to Verizon **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer L R. | ELL Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2015 **What do you like best about Verizon Contact Center Solutions?** I like the option that Verizon offer to its business customers. I wasn't aware that Verizon offered call center expertise but I had to investigate the option for a potential client and was impressed. Verizon offers several solutions for its business customers which is great. Their service was rest when I called to receive information. **What do you dislike about Verizon Contact Center Solutions?** I didn't like the fact that I wasn't aware that Verizon had various options for people who are looking for different business solutions. To the normal person who has a personal account through verizon for their wireless, I don't if many people are aware that Verizon offers different business solutions such as the call center, voice and video solutions, wi-fi, etc. **Recommendations to others considering Verizon Contact Center Solutions:** Check out both options for Verizon; both personal (wireless) and business. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** I am not solving any business solutions for myself. The benefits to having the option of different business solutions that Verizon offers may be very beneficial for those who are looking for that option who also have a verizon write less account. It seems as though there is a disconnect between the personal and business solutions and perhaps there is a purpose for that reason; to keep the options separate. ### 26. Great support from Verizon **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2015 **What do you like best about Verizon Contact Center Solutions?** I appreciate the options that this company offers for it's customers! Great and useful service. I am very impressed with Verizon in this sense. **What do you dislike about Verizon Contact Center Solutions?** I wasn't aware of this until I heard from a colleague. I wish Verizon was more upfront with this convenient service because it would have offered a lot of ease many other times that I needed this. **Recommendations to others considering Verizon Contact Center Solutions:** Recommend to all who are business customers with Verizon. **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** N/A ### 27. Premium Product **Rating:** 4.5/5.0 stars **Reviewed by:** Amannulla A. **Reviewed Date:** October 13, 2014 **What do you like best about Verizon Contact Center Solutions?** The service is great. It does not let me down at all **What do you dislike about Verizon Contact Center Solutions?** Price is bit expensive and if the rates are being reduced according to need it will be great **What problems is Verizon Contact Center Solutions solving and how is that benefiting you?** Its helps me in getting connected , it also helps me not get lost in roads because of its strong signal. - [View Verizon Contact Center Solutions pricing details and edition comparison](https://www.g2.com/products/verizon-contact-center-solutions/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+19%3A11%3A51+-0500&secure%5Bsession_id%5D=b8b95014-5c80-426b-8336-340ab1129192&secure%5Btoken%5D=d652228da68219f11a93db24873516389e972faafb8106fa86b7f14269bd6e96&format=llm_user) ## Verizon Contact Center Solutions Features **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Call Recording - Reporting & Dashboards ## Top Verizon Contact Center Solutions Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,378 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,550 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)