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Compare Nexthink and VividCharts for ServiceNow 
Featured Products
At a Glance
Market Segments
Enterprise (84.3% of reviews)
Enterprise (63.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Nexthink
Star Rating
(374)4.6 out of 5
Market Segments
Enterprise (84.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NexthinkVividCharts for ServiceNow
Star Rating
(16)4.7 out of 5
Market Segments
Enterprise (63.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about VividCharts for ServiceNowSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nexthink excels in providing a comprehensive view of the end user experience, with users highlighting its ability to track network activity, device performance, and application usage. This centralized visibility is crucial for organizations focused on enhancing employee satisfaction.
- Users say VividCharts for ServiceNow stands out for its user-friendly interface, making it easy for new users to adapt quickly. Reviewers appreciate how the intuitive design allows them to leverage various tools effectively, streamlining their workflow.
- According to verified reviews, Nexthink's strong focus on AI capabilities adds significant value to its sentiment data, helping teams gain deeper insights into user experiences. This feature is particularly beneficial for organizations aiming to improve their IT services based on real-time feedback.
- Reviewers mention that VividCharts for ServiceNow is particularly effective in displaying data visually across the organization, which keeps key stakeholders informed in real time. This capability has been described as essential for driving business success and enhancing communication.
- Users highlight Nexthink's robust support quality, with many praising the responsiveness and helpfulness of the support team. This level of assistance is vital for organizations that require ongoing guidance to maximize the tool's potential.
- G2 reviewers note that while both products have their strengths, Nexthink has a larger volume of reviews, indicating a broader user base and potentially more reliable insights. However, VividCharts for ServiceNow maintains a slightly higher star rating, suggesting strong satisfaction among its users despite fewer reviews.
Pricing
Entry-Level Pricing
Nexthink
No pricing availableVividCharts for ServiceNow
No pricing availableFree Trial
Nexthink
Free Trial is available
VividCharts for ServiceNow
No trial information availableRatings
Meets Requirements
8.6
266
9.6
8
Ease of Use
8.4
268
9.2
8
Ease of Setup
8.3
227
8.1
6
Ease of Admin
8.5
231
8.3
6
Quality of Support
9.1
263
9.8
8
Has the product been a good partner in doing business?
9.3
231
9.7
6
Product Direction (% positive)
9.4
255
10.0
8
Features by Category
User Analysis
8.1
9
Not enough data
9.4
13
Not enough data
User Support
8.8
16
Not enough data
8.8
13
Not enough data
9.1
11
Not enough data
Walkthrough Type
8.3
16
Not enough data
8.6
14
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
8.9
9
Not enough data
8.8
10
Not enough data
8.7
10
Not enough data
7.8
9
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.2
10
Not enough data
7.4
9
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.5
51
Not enough data
7.0
44
Not enough data
6.8
40
Not enough data
8.2
48
Not enough data
Not enough data
Not enough data
Administration
8.4
49
Not enough data
7.7
37
Not enough data
8.5
44
Not enough data
Not enough data
Not enough data
Analysis
8.6
49
Not enough data
8.7
51
Not enough data
7.2
38
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.5
25
Not enough data
8.6
26
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
8.9
177
Not enough data
8.6
180
Not enough data
Management
8.7
189
Not enough data
8.4
182
Not enough data
7.1
161
Not enough data
8.7
186
Not enough data
8.6
182
Not enough data
Performance
8.8
187
Not enough data
8.5
175
Not enough data
8.8
187
Not enough data
8.2
184
Not enough data
8.4
180
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.5
9
Not enough data
8.3
8
Not enough data
8.3
7
Not enough data
6.9
8
Not enough data
8.8
8
Not enough data
Self-Service Platform
8.8
10
Not enough data
9.4
8
Not enough data
7.6
7
Not enough data
7.8
9
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Nexthink and VividCharts for ServiceNow are categorized as ServiceNow Store Apps
Unique Categories
Nexthink is categorized as Digital Employee Experience (DEX) Management, Cloud Infrastructure Monitoring, Product Analytics, Digital Adoption Platform, and Customer Self-Service
VividCharts for ServiceNow has no unique categories
Reviews
Reviewers' Company Size
Nexthink
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VividCharts for ServiceNow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.0%
Financial Services
6.6%
Oil & Energy
3.9%
Insurance
3.9%
Hospital & Health Care
3.9%
Other
65.7%
Information Technology and Services
27.3%
Hospital & Health Care
18.2%
Banking
18.2%
Telecommunications
9.1%
Market Research
9.1%
Other
18.2%
Alternatives
Discussions
What is the best way to automate categories and metrics update (API, NXQL,...)?
2 Comments
CS
Uploading ExcelRead more
Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.
1 Comment
IH
Hi Florian-
We are not planning to support Windows 8.1 images in the Horizon VM. We currently support troubleshooting VDI and SBC desktops and apps on...Read more
When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?
1 Comment
IH
Hi Ionut. I would suggest reaching out to your Account Manager to discuss product road map questions. If you want me connect you, please let me know.Read more
VividCharts for ServiceNow has no discussions with answers
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