Compare Nexidia Analytics and Observe.AI 
At a Glance
Market Segments
Enterprise (60.0% of reviews)
Mid-Market (64.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Nexidia Analytics
Star Rating
(10)3.7 out of 5
Market Segments
Enterprise (60.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Nexidia AnalyticsObserve.AI
Star Rating
(226)4.6 out of 5
Market Segments
Mid-Market (64.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Observe.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nexidia Analytics excels in Call Recording with a high rating of 9.5, indicating that it provides robust and reliable recording capabilities, which is essential for compliance and quality assurance.
- Reviewers mention that Observe.AI shines in Generative AI features, particularly in AI Text Summarization with a score of 9.1, allowing for efficient processing of call data and insights that enhance agent performance.
- G2 users highlight that Nexidia Analytics has strong Call Analysis capabilities rated at 9.2, which helps organizations gain deeper insights into customer interactions, although some users feel it could benefit from more intuitive reporting tools.
- Users on G2 report that Observe.AI's Quality Assurance features, particularly in Calibration and Evaluation, are rated at 9.0 and 9.2 respectively, making it a preferred choice for teams focused on continuous improvement and agent training.
- Reviewers say that while Nexidia Analytics has a solid foundation in Machine Learning with a score of 8.9, users of Observe.AI appreciate its more user-friendly interface and higher ease of use rating of 9.3, which facilitates quicker onboarding and adoption.
- Users report that Observe.AI's Agent Performance Management features, particularly in Customer Scoring rated at 9.3, provide actionable insights that help managers effectively coach their teams, a feature that some Nexidia users feel is lacking.
Featured Products
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Cobrowse.io
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Call Center Infrastructure (CCI)
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Pricing
Entry-Level Pricing
Nexidia Analytics
No pricing availableObserve.AI
No pricing availableFree Trial
Nexidia Analytics
No trial information availableObserve.AI
No trial information availableRatings
Meets Requirements
8.0
5
8.8
174
Ease of Use
9.0
5
9.3
173
Ease of Setup
Not enough data
9.1
96
Ease of Admin
Not enough data
9.2
89
Quality of Support
Not enough data
9.3
170
Has the product been a good partner in doing business?
Not enough data
9.3
91
Product Direction (% positive)
4.2
6
9.8
166
Features by Category
Call Analytics
Not enough data
9.5
41
Not enough data
8.9
42
Not enough data
9.2
42
Not enough data
9.0
38
Agent Performance Management
Not enough data
9.3
39
Not enough data
8.7
41
Not enough data
9.2
42
Generative AI
Not enough data
9.1
16
Quality Assurance
Not enough data
9.2
141
Not enough data
9.0
138
Not enough data
8.8
132
Engagement
Not enough data
9.1
142
Not enough data
9.1
135
Not enough data
8.8
131
Performance
Not enough data
9.0
124
Not enough data
9.3
132
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Platform Basics
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
8.7
21
Categories
Categories
Shared Categories
Nexidia Analytics and Observe.AI are categorized as Speech Analytics and Contact Center Quality Assurance
Unique Categories
Nexidia Analytics is categorized as Customer Journey Analytics and Call Center Infrastructure (CCI)
Observe.AI is categorized as Genesys AppFoundry Marketplace and Conversation Intelligence
Reviews
Reviewers' Company Size
Nexidia Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
20.0%
Hospitality
20.0%
Leisure, Travel & Tourism
10.0%
Hospital & Health Care
10.0%
Food & Beverages
10.0%
Other
30.0%
Outsourcing/Offshoring
13.8%
Consumer Services
12.9%
Telecommunications
6.7%
Hospital & Health Care
6.7%
Financial Services
6.7%
Other
53.3%
Most Helpful Reviews
Nexidia Analytics
Most Helpful Favorable Review
Verified User in Telecommunications
The way it enhanced as per requirement of the time.
Most Helpful Critical Review
Verified User in Leisure, Travel & Tourism
Pricing model and dependencies, implementation time, user friendliness
Observe.AI
Most Helpful Favorable Review
Anna W.
Verified User in Information Technology and Services
Observe.AI allows me to listen to and evaluate phone calls.
Most Helpful Critical Review
Jeanlou F.
Verified User in Information Technology and Services
The transcriptions in Observe.AI are inaccurate.
Verified User in Telecommunications
The way it enhanced as per requirement of the time.
Anna W.
Verified User in Information Technology and Services
Observe.AI allows me to listen to and evaluate phone calls.
Verified User in Leisure, Travel & Tourism
Pricing model and dependencies, implementation time, user friendliness
Jeanlou F.
Verified User in Information Technology and Services
The transcriptions in Observe.AI are inaccurate.
Alternatives
Discussions
Nexidia Analytics has no discussions with answers
Can I use this tool in promoting quality work to other people in our community?
2 comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Can we get more functions in moment creation that gives the end user more flexibility in terms of designing moments?
1 comment
Official Response from Observe.AI
Hi Jasper,
Thank you for your question - it comes at a perfect time!
We are currently working on a “Labs” version of Advanced Moments where we are...Read more
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