Can we get more functions in moment creation that gives the end user more flexibility in terms of designing moments?
Aside from simply plugging keywords, tool will be better if we can add syntaxes or and command that can target words or phrases within the transcription in a way that the moment designer can narrow down into specific time, part of conversation etc.
Hi Jasper,
Thank you for your question - it comes at a perfect time!
We are currently working on a “Labs” version of Advanced Moments where we are testing the first stage of self-configurable moments with additional operators, syntax and some of our amazing ML capabilities so our users like you can really capture the interactions important for your business.
If you'd like to learn more about what we're doing, and when you'll be able to see some of these improvements firsthand, contact your customer success manager.
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on a 30 billion-parameter contact center large language model (LLM) and the most accurate G
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
LinkedIn
Google
Google (Business)
Gmail.com addresses not permitted. A business domain using Google is allowed.