Can I use this tool in promoting quality work to other people in our community?

Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads and even agents to submit their best calls, and are then entered for a chance to earn a bonus for excellent customer service. Performance scores are also used to enable employees to work from home -- if agents are hitting a certain score, they are given the option to be hybrid employees.