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Compare Newired and Pendo 
At a Glance
Market Segments
Small-Business (45.5% of reviews)
Mid-Market (63.0% of reviews)
Entry-Level Pricing
801$ per month
Free
Newired
Star Rating
(11)4.6 out of 5
Market Segments
Small-Business (45.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
801$ per month
Browse all 3 pricing plansPendo
Star Rating
(1,558)4.4 out of 5
Market Segments
Mid-Market (63.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pendo excels in providing deep insights into user interactions, with features like comprehensive onboarding guides and walkthroughs that help users navigate the software effectively. This level of detail is particularly appreciated by those looking for a robust understanding of user behavior.
- Users say that Newired offers a user-friendly experience, highlighting its ease of configuration and the ability to work on-premise, which is a significant advantage for companies concerned about data security. This flexibility allows businesses to maintain control over their data while still benefiting from digital adoption tools.
- Reviewers mention that Pendo's customer support is consistently praised for being responsive and helpful, which enhances the overall user experience. Many users appreciate the assistance they receive when navigating the platform, making it easier to implement and utilize effectively.
- According to verified reviews, Newired provides a satisfactory experience with its ability to adapt to various software applications, such as CRM systems. This adaptability simplifies the user experience, allowing for seamless integration into existing workflows.
- G2 reviewers highlight that Pendo has a significantly larger user base, which contributes to its higher overall satisfaction scores. With over 1,500 reviews, users feel more confident in the reliability and effectiveness of Pendo compared to Newired, which has only a handful of reviews.
- Users report that while Newired has a slightly higher star rating, the limited number of reviews raises questions about its overall reliability and user satisfaction. In contrast, Pendo's extensive feedback indicates a well-established product with a proven track record in the market.
Pricing
Entry-Level Pricing
Newired
Newired Journeys + Tips
801$
per month
The price depends on the number of users, check our price calculator: https://www.newired.com/newired-pricing/
- You get the features and the components of both applications
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Free Trial
Newired
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
9.3
9
8.5
1,191
Ease of Use
9.3
10
8.2
1,205
Ease of Setup
Not enough data
7.9
563
Ease of Admin
Not enough data
8.4
555
Quality of Support
8.5
9
8.5
1,040
Has the product been a good partner in doing business?
Not enough data
8.9
531
Product Direction (% positive)
7.4
9
8.5
1,106
Features by Category
Metrics
Not enough data
8.7
453
Not enough data
8.7
471
Not enough data
8.4
419
Not enough data
8.8
464
Not enough data
8.5
421
Not enough data
8.2
394
Not enough data
8.2
358
Not enough data
8.2
334
Not enough data
8.3
394
Reporting
Not enough data
8.4
462
Not enough data
8.5
426
Not enough data
8.7
436
Not enough data
8.7
467
Not enough data
7.8
261
Not enough data
8.1
284
Not enough data
8.2
449
Other
Not enough data
8.7
437
Not enough data
8.0
306
Not enough data
7.5
262
Not enough data
7.9
271
Not enough data
7.3
196
Not enough data
8.5
340
Not enough data
8.2
297
Agentic AI - Digital Analytics
Not enough data
6.1
11
Not enough data
6.3
13
Not enough data
6.1
12
Not enough data
6.1
12
Administration
Not enough data
8.1
376
Not enough data
7.9
296
Not enough data
8.8
421
Not enough data
8.5
453
User Identification
Not enough data
7.9
109
Not enough data
8.5
136
Not enough data
8.0
103
Tracking & Reporting
Not enough data
8.5
125
Not enough data
8.5
131
Not enough data
8.3
108
Not enough data
8.5
141
Not enough data
8.6
133
Not enough data
8.7
137
Metrics
Not enough data
8.8
83
Not enough data
8.4
64
Not enough data
8.4
72
Not enough data
8.3
69
Not enough data
8.4
66
User Behavior
Not enough data
9.1
23
Not enough data
8.1
23
Not enough data
8.6
23
A/B Testing
Not enough data
7.5
20
Not enough data
7.2
20
Not enough data
8.8
21
Not enough data
6.9
20
Visitor Information
Not enough data
8.0
22
Not enough data
8.1
20
Agentic AI - Session Replay
Not enough data
7.7
5
User Analysis
Not enough data
8.6
343
Not enough data
8.4
389
User Support
Not enough data
8.5
389
Not enough data
7.6
207
Not enough data
8.0
294
Walkthrough Type
Not enough data
8.1
297
Not enough data
8.6
364
Platform Basics - Digital Adoption Platform
Not enough data
8.5
19
Not enough data
8.9
20
Analytics - Digital Adoption Platform
Not enough data
9.0
20
Functions - Digital Adoption Platform
Not enough data
8.6
19
Not enough data
9.0
20
Agentic AI - Digital Adoption Platform
Not enough data
6.5
11
Product Analytics
Not enough data
8.6
579
Not enough data
8.7
612
Not enough data
8.6
590
Not enough data
8.2
502
Not enough data
8.0
410
Not enough data
8.2
442
Not enough data
8.0
402
Not enough data
7.9
444
Agentic AI - Product Analytics
Not enough data
6.6
25
Not enough data
6.9
25
Not enough data
6.9
24
Not enough data
7.5
23
Communication
Not enough data
8.1
324
Not enough data
7.9
306
Not enough data
8.1
306
Planning
Not enough data
7.1
230
Not enough data
7.1
222
Not enough data
6.6
197
Not enough data
7.6
234
Not enough data
7.2
209
Workflow Management
Not enough data
7.3
242
Not enough data
7.6
250
Not enough data
6.7
197
Not enough data
7.0
209
Metrics
Not enough data
8.8
83
Not enough data
8.4
64
Not enough data
8.4
72
Not enough data
8.3
69
Not enough data
8.4
66
Variation Testing
Not enough data
8.3
54
Not enough data
7.8
55
Not enough data
8.1
59
Not enough data
8.4
66
Not enough data
8.1
63
Not enough data
7.9
56
Reporting
Not enough data
8.6
84
Not enough data
8.6
87
Personalization
Not enough data
8.6
74
Not enough data
8.7
73
Not enough data
8.9
66
Administration
Not enough data
8.0
75
Not enough data
8.1
66
Not enough data
8.5
85
Not enough data
8.6
91
Categories
Categories
Shared Categories
Newired and Pendo are categorized as Digital Adoption Platform
Unique Categories
Newired has no unique categories
Pendo is categorized as Product Analytics, Digital Analytics, Product Management, Mobile App Analytics, Mobile App Optimization, and Session Replay
Reviews
Reviewers' Company Size
Newired
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Utilities
9.1%
Publishing
9.1%
Program Development
9.1%
Music
9.1%
Machinery
9.1%
Other
54.5%
Computer Software
33.5%
Information Technology and Services
15.5%
Marketing and Advertising
7.2%
Financial Services
4.2%
Hospital & Health Care
3.0%
Other
36.6%
Discussions
Shall I purchase different licenses to deploy Newired on test environments and live on the target application?
1 Comment
Official Response from Newired
No. With one single license, you can deploy on your test environment and on the live environment. Licenses apply per number of end users, and no other...Read more
Do I have a limit of Journeys or Tips I can create?
1 Comment
Official Response from Newired
No, you don’t. You are the one who will decide how many Journeys or Tips are necessary to guide your end users, so our licenses don’t limit them.Read more
How many Journey creators can I have comprised in the license?
1 Comment
Official Response from Newired
You have an unlimited number of Journey creators. We don’t charge for Content Editors, once you have a subscription you can involve as many creators you like.Read more
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
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