Ease of use and reliability, it handles a team of engineers well and scales with us
I had issues to start with,these included setting alarms and linking remote access software accounts to agents.
While I love the ease of use and the low cost, the best part for me was time tracking and billing. I found that it paid for itself in less than a month by tracking my time and keeping me from leaving money on the table (remote access integration helped even...
Not the best filtering and view creation for the tickets platform
Ease of use and reliability, it handles a team of engineers well and scales with us
While I love the ease of use and the low cost, the best part for me was time tracking and billing. I found that it paid for itself in less than a month by tracking my time and keeping me from leaving money on the table (remote access integration helped even...
I had issues to start with,these included setting alarms and linking remote access software accounts to agents.
Not the best filtering and view creation for the tickets platform