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Compare Mitel and RingEX 
Featured Products
At a Glance
Market Segments
Mid-Market (45.7% of reviews)
Small-Business (57.4% of reviews)
Entry-Level Pricing
$20.99 /user/month
$30.00 1 User Per Month
Mitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansRingEX
Star Rating
(1,261)4.1 out of 5
Market Segments
Small-Business (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingEX excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Mitel. Users appreciate the platform's intuitive design, which makes tasks like setting up call forwarding and voicemail greetings straightforward.
- Users say that RingEX's customer support is a standout feature, with many highlighting the effectiveness of their online and phone support. One user noted that the support team was particularly helpful when integrating multiple offices into the system, showcasing their commitment to customer service.
- Reviewers mention that Mitel offers a solid administration experience, with an easy-to-use GUI for both agents and backend configuration. However, while users find it easy to implement and integrate with existing systems, they still feel that RingEX provides a more seamless experience overall.
- According to verified reviews, RingEX shines in its mobile app usability, with users reporting that they can navigate it with little to no assistance. This ease of use is a significant advantage for teams that rely on mobile communication.
- G2 reviewers highlight that while Mitel has a strong presence in the mid-market segment, RingEX is particularly favored by small businesses. This focus allows RingEX to tailor its features and support to meet the specific needs of smaller teams, which is reflected in their higher satisfaction ratings.
- Users report that RingEX's proactive communication features, such as sending email notifications for missed calls, enhance their overall experience. In contrast, while Mitel's solutions are praised for their ease of use, they do not seem to offer the same level of proactive engagement that RingEX provides.
Pricing
Entry-Level Pricing
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
Mitel
No trial information availableRingEX
Free Trial is available
Ratings
Meets Requirements
8.1
190
8.8
1,047
Ease of Use
7.9
191
8.6
1,062
Ease of Setup
7.3
132
8.2
648
Ease of Admin
7.3
131
8.3
568
Quality of Support
7.2
174
8.0
950
Has the product been a good partner in doing business?
7.4
131
8.3
558
Product Direction (% positive)
6.2
182
7.9
1,029
Features by Category
Documents
Not enough data
7.7
156
Not enough data
7.4
150
Not enough data
8.1
158
Agentic AI - Online Fax
Not enough data
8.7
13
Not enough data
8.8
13
Sending
Not enough data
9.1
173
Not enough data
9.1
171
Not enough data
8.9
159
Not enough data
9.2
162
Not enough data
8.9
165
Not enough data
9.1
166
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Channels
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Collaboration Tools
Not enough data
9.1
256
Not enough data
9.1
144
Not enough data
8.7
119
Not enough data
8.9
142
Not enough data
9.1
125
Meeting Coordination
Not enough data
8.8
245
Not enough data
9.1
238
Not enough data
8.9
226
Not enough data
9.1
148
Software Type
Not enough data
9.0
245
Not enough data
9.1
146
Not enough data
9.2
162
Agentic AI - Video Conferencing
Not enough data
8.6
16
Not enough data
8.8
15
Not enough data
8.7
15
Platform
Not enough data
8.2
204
Not enough data
9.0
237
Not enough data
8.7
222
Not enough data
9.1
232
Not enough data
8.7
221
Not enough data
8.6
213
Not enough data
8.8
220
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.8
221
Not enough data
8.6
215
Call Center Infrastructure (CCI)
Not enough data
9.0
24
Not enough data
9.0
24
Not enough data
9.2
24
Not enough data
9.0
24
Administrative
Not enough data
8.8
225
Not enough data
8.7
222
Basic Communication - Cloud PBX
Not enough data
8.9
57
Not enough data
8.9
56
Not enough data
9.1
55
Not enough data
8.2
54
Not enough data
9.1
56
Not enough data
8.8
55
Advanced Features - Cloud PBX
Not enough data
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
9.0
54
Platform Basics - VoIP Providers
Not enough data
8.4
92
Not enough data
9.0
100
Not enough data
8.4
89
Not enough data
8.3
91
Not enough data
8.0
86
Not enough data
8.2
84
Basic Communication
8.5
121
|
Verified
9.0
496
|
Verified
7.0
35
|
Verified
8.3
395
|
Verified
6.9
53
|
Verified
8.7
422
|
Verified
7.3
48
|
Verified
8.2
366
|
Verified
8.0
85
|
Verified
8.5
430
|
Verified
9.0
115
|
Verified
9.0
437
|
Verified
Agentic AI - VoIP Providers
Not enough data
8.0
57
Not enough data
8.2
57
Not enough data
8.1
57
Not enough data
8.1
55
Access
7.0
54
|
Verified
8.2
383
|
Verified
7.4
49
|
Verified
8.4
398
|
Verified
7.7
57
|
Verified
8.6
425
Advanced Features
7.7
90
|
Verified
8.3
445
8.0
97
|
Verified
8.4
407
|
Verified
8.8
106
9.1
464
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
7.0
9
|
Verified
8.7
51
|
Verified
8.0
9
|
Verified
8.7
53
|
Verified
7.3
8
|
Verified
Feature Not Available
Features
8.8
13
|
Verified
8.8
56
|
Verified
Feature Not Available
8.4
51
|
Verified
7.0
5
|
Verified
8.5
55
|
Verified
8.0
11
|
Verified
8.6
53
|
Verified
8.1
9
|
Verified
8.6
54
|
Verified
Feature Not Available
8.2
51
Categories
Categories
Shared Categories
Mitel and RingEX are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Mitel is categorized as Contact Center
RingEX is categorized as Online Fax, Webinar, Call Center Infrastructure (CCI), Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Computer Software
9.8%
Information Technology and Services
5.3%
Insurance
5.0%
Staffing and Recruiting
4.9%
Financial Services
4.7%
Other
70.3%
Discussions
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
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