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Compare Microsoft Teams and Otter.ai 
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At a Glance
Market Segments
Enterprise (40.3% of reviews)
Small-Business (73.6% of reviews)
Entry-Level Pricing
$4.80 1 User Per Month
Free 1 User
Microsoft Teams
Star Rating
(17,485)4.4 out of 5
Market Segments
Enterprise (40.3% of reviews)
Pros & Cons
Entry-Level Pricing
$4.80 1 User Per Month
Learn more about Microsoft TeamsOtter.ai
Star Rating
(443)4.4 out of 5
Market Segments
Small-Business (73.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft Teams excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Otter.ai. Users appreciate the platform's ability to integrate chat, video calls, and file sharing into one cohesive experience, making collaboration seamless.
- Users say that Microsoft Teams offers a robust set of features for enterprise-level communication, with many highlighting its effectiveness for conference meetings and client calls. The ability to access transcripts and calendars within the app enhances productivity and organization.
- According to verified reviews, Otter.ai shines in its note-taking and transcription capabilities, particularly for users who need detailed meeting summaries. Reviewers find it easy to use and well-integrated with platforms like Google Meet and Zoom, making it a valuable tool for capturing important information during discussions.
- Reviewers mention that while Otter.ai is praised for its ease of use and quick setup, it primarily caters to small businesses. This focus may limit its appeal for larger organizations that require more comprehensive collaboration tools, which Microsoft Teams provides.
- G2 reviewers highlight that both platforms offer similar ease of setup, but Microsoft Teams benefits from a larger user base and more extensive feature set, which can be crucial for teams needing advanced collaboration options.
- Users report that while Otter.ai has strong features for transcription and note-taking, Microsoft Teams' higher overall ratings reflect its versatility and ability to serve as a central hub for team communication and project management, making it a preferred choice for many organizations.
Pricing
Entry-Level Pricing
Microsoft Teams
Teams Essentials
$4.80
1 User Per Month
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
- Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.
Otter.ai
Basic
Free
1 User
For those who want to give it a try
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows
Free Trial
Microsoft Teams
No trial information availableOtter.ai
Free Trial is available
Ratings
Meets Requirements
8.9
12,985
8.7
373
Ease of Use
8.8
13,153
9.0
378
Ease of Setup
9.0
3,609
9.0
272
Ease of Admin
8.6
2,013
8.6
88
Quality of Support
8.6
10,442
8.4
239
Has the product been a good partner in doing business?
8.8
1,986
8.6
81
Product Direction (% positive)
8.6
12,415
8.8
362
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
6.1
67
Not enough data
Feature Not Available
Not enough data
6.8
16
Organization
Not enough data
Feature Not Available
Not enough data
8.4
67
Not enough data
7.6
17
Performance Analysis
Not enough data
6.6
68
Not enough data
6.8
67
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
61
Not enough data
8.6
60
Agentic AI - AI Sales Assistant
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Business Instant Messaging
8.9
8695
Feature Not Available
8.7
8962
8.9
11
8.4
8345
8.2
11
Business Instant Messaging
9.0
8252
Feature Not Available
8.9
8187
Feature Not Available
Business Instant Messaging
8.8
8009
8.2
11
8.8
8234
8.3
12
8.7
7204
8.5
11
Generative AI - Business Instant Messaging
8.2
969
9.3
5
AI - Business Instant Messaging
8.0
954
9.7
5
8.3
951
9.7
5
7.9
941
8.7
5
8.0
940
9.0
5
Agentic AI - Business Instant Messaging
7.9
542
Not enough data
8.0
540
Not enough data
Call Analytics
Not enough data
8.7
89
Not enough data
8.3
88
Not enough data
8.5
86
Not enough data
7.5
22
Agent Performance Management
Not enough data
7.7
74
Not enough data
8.7
82
Not enough data
8.6
81
Generative AI
Not enough data
8.7
78
Agentic AI - Conversation Intelligence
Not enough data
8.2
23
Not enough data
8.2
23
Not enough data
8.0
23
Not enough data
8.3
23
Not enough data
8.3
22
Not enough data
8.2
22
Not enough data
7.7
22
Voice
Not enough data
8.5
184
Not enough data
8.0
195
Transcription
Not enough data
7.7
192
Not enough data
8.7
179
Not enough data
7.9
157
Not enough data
7.3
159
Editing
Not enough data
8.1
171
Not enough data
Feature Not Available
Not enough data
7.9
175
Not enough data
Feature Not Available
Integration
Not enough data
7.9
156
Not enough data
7.6
52
Not enough data
8.3
168
Not enough data
7.8
149
Not enough data
8.0
159
Agentic AI - Transcription
Not enough data
8.4
50
Not enough data
8.2
49
Not enough data
7.9
48
Collaboration Tools
9.0
7772
|
Verified
Not enough data
9.1
5548
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
5720
|
Verified
Not enough data
Feature Not Available
Not enough data
Meeting Coordination
9.0
7326
|
Verified
Not enough data
8.9
6797
|
Verified
Not enough data
8.8
7050
|
Verified
Not enough data
8.9
5517
|
Verified
Not enough data
Software Type
8.8
7115
|
Verified
Not enough data
8.7
5212
|
Verified
Not enough data
9.1
5752
|
Verified
Not enough data
Agentic AI - Video Conferencing
7.8
632
Not enough data
7.8
628
Not enough data
7.8
622
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Automation - AI Meeting Assistants
Not enough data
8.9
178
Not enough data
8.0
175
Not enough data
8.4
176
Meeting Insights - AI Meeting Assistants
Not enough data
8.0
169
Not enough data
7.7
169
Not enough data
8.7
174
Accessibility - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
8.6
171
Not enough data
Feature Not Available
Agentic AI - AI Meeting Assistants
Not enough data
8.3
84
Not enough data
7.9
83
Not enough data
7.8
85
Not enough data
8.0
83
Deployment & Integration - Voice Recognition
Not enough data
8.5
17
Not enough data
7.5
16
Not enough data
8.5
17
Not enough data
8.9
17
Performance Optimization - Voice Recognition
Not enough data
8.0
17
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
8.0
15
Not enough data
8.8
15
Security & Compliance - Voice Recognition
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.6
15
Advanced AI & Biometric Features - Voice Recognition
Not enough data
7.7
15
Not enough data
8.1
15
Not enough data
8.1
16
Not enough data
7.2
16
Agentic AI - Voice Recognition
Not enough data
8.4
15
Agentic AI - Note-Taking Software
Not enough data
9.0
28
Action Item Detection - AI Note-taking Software
8.4
102
8.5
63
8.7
105
8.9
63
Automatic Transcription - AI Note-taking Software
8.6
105
8.7
65
Collaboration & Sharing - AI Note-taking Software
8.6
102
8.3
61
Language & Accent Support - AI Note-taking Software
8.1
102
7.6
62
Multi-Platform Integration - AI Note-taking Software
8.2
103
7.8
63
Privacy & Security Controls - AI Note-taking Software
8.6
101
8.1
59
Searchable Note Archives - AI Note-taking Software
8.2
97
8.2
63
Speaker Identification - AI Note-taking Software
8.5
103
7.9
65
Categories
Categories
Shared Categories
Microsoft Teams and Otter.ai are categorized as Business Instant Messaging and AI Note-Taking Software
Unique Categories
Microsoft Teams is categorized as Video Conferencing
Otter.ai is categorized as Transcription, Conversation Intelligence, AI Sales Assistant, Note-Taking Software, Voice Recognition, and AI Meeting Assistants
Reviews
Reviewers' Company Size
Microsoft Teams
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
9.2%
Financial Services
3.6%
Education Management
3.6%
Marketing and Advertising
3.5%
Other
62.9%
Marketing and Advertising
11.4%
Computer Software
11.4%
Consulting
7.1%
Information Technology and Services
7.1%
Higher Education
5.0%
Other
58.0%
Discussions
What software do you need for Microsoft teams?
17 Comments
AG
You need Office 365 to use Microsoft Teams.Read more
What is the use of Microsoft teams?
17 Comments
AP
Teams can be used to conduct meeting as well as chats can be accessed.Read more
What are Microsoft teams features?
11 Comments
DB
Chat, video conferencing, team collaboration.Read more
What does otter AI do?
2 Comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 Comment
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
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