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- Microsoft Dynamics 365 Customer Voice-vs-SurveyMonkey Engage
Compare Microsoft Dynamics 365 Customer Voice and SurveyMonkey Engage 
At a Glance
Market Segments
Small-Business (42.9% of reviews)
Mid-Market (41.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Microsoft Dynamics 365 Customer Voice
Star Rating
(24)4.4 out of 5
Market Segments
Small-Business (42.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Microsoft Dynamics 365 Customer VoiceSurveyMonkey Engage
Star Rating
(61)4.2 out of 5
Market Segments
Mid-Market (41.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SurveyMonkey EngageSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey Engage excels in its ease of use, with a score of 8.9, making it a preferred choice for teams looking for a straightforward survey tool. In contrast, Microsoft Dynamics 365 Customer Voice, while still user-friendly, has a slightly lower score of 8.8, indicating that some users may find it a bit more complex to navigate.
- Reviewers mention that the quality of support for Microsoft Dynamics 365 Customer Voice is notably higher, scoring 9.2 compared to SurveyMonkey Engage's 8.0. This suggests that users of Dynamics 365 may have a better experience when seeking assistance or troubleshooting issues.
- G2 users highlight that SurveyMonkey Engage offers robust employee pulse surveys with a score of 8.5, which is essential for organizations focusing on employee engagement. Microsoft Dynamics 365 Customer Voice, while offering similar functionalities, does not have a specific score listed for this feature, indicating a potential gap in targeted employee feedback tools.
- Users on G2 report that SurveyMonkey Engage provides excellent survey customization options, scoring 7.9, which allows for tailored surveys to meet specific needs. Conversely, Microsoft Dynamics 365 Customer Voice also offers customization but lacks detailed user feedback on this aspect, suggesting it may not be as flexible.
- Reviewers mention that the performance benchmarking feature in SurveyMonkey Engage scores 7.9, which is crucial for organizations looking to measure their survey effectiveness. Microsoft Dynamics 365 Customer Voice does not have a specific score for this feature, indicating it may not be as emphasized in their offering.
- Users say that the integration APIs for SurveyMonkey Engage score 7.7, which may limit its ability to connect seamlessly with other tools compared to Microsoft Dynamics 365 Customer Voice, which is known for its strong interoperability and integration capabilities, scoring 8.5.
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Pricing
Entry-Level Pricing
Microsoft Dynamics 365 Customer Voice
No pricing availableSurveyMonkey Engage
No pricing availableFree Trial
Microsoft Dynamics 365 Customer Voice
No trial information availableSurveyMonkey Engage
No trial information availableRatings
Meets Requirements
8.8
16
8.5
33
Ease of Use
8.8
14
8.9
33
Ease of Setup
Not enough data
8.7
17
Ease of Admin
Not enough data
8.2
17
Quality of Support
9.2
12
8.0
26
Has the product been a good partner in doing business?
Not enough data
8.5
17
Product Direction (% positive)
10.0
13
6.5
30
Features by Category
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
7.9
22
Not enough data
7.9
26
Not enough data
8.5
10
Platform Content
Not enough data
8.5
24
Not enough data
7.9
26
Not enough data
8.3
20
Not enough data
8.9
9
Platform Additional Functionality
Not enough data
8.0
21
Not enough data
8.3
20
Not enough data
8.3
21
Not enough data
8.3
18
Platform
Not enough data
8.8
7
Not enough data
7.7
5
Not enough data
6.7
5
Not enough data
7.9
8
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
7.5
8
Not enough data
8.5
8
Categories
Categories
Shared Categories
Microsoft Dynamics 365 Customer Voice and SurveyMonkey Engage are categorized as Employee Engagement
Unique Categories
Microsoft Dynamics 365 Customer Voice has no unique categories
SurveyMonkey Engage is categorized as Feedback Analytics
Reviews
Reviewers' Company Size
Microsoft Dynamics 365 Customer Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey Engage
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.8%
Computer Software
14.3%
Pharmaceuticals
9.5%
Business Supplies and Equipment
9.5%
Real Estate
4.8%
Other
38.1%
Computer Software
6.9%
Education Management
5.2%
Civic & Social Organization
5.2%
Biotechnology
5.2%
Telecommunications
3.4%
Other
74.1%
Most Helpful Reviews
Microsoft Dynamics 365 Customer Voice
Most Helpful Favorable Review
Raphael D.
Verified User in Cosmetics
There are several points I like to use in microsoft forms pro, one of them is the ease of installing and configuring this program, I can automatically send surveys based on event triggers, analyze comments impact on businesses, I can reach audiences with QR...
Most Helpful Critical Review
SurveyMonkey Engage
Most Helpful Favorable Review
Amira R.
Verified User in Business Supplies and Equipment
Spend your time acting on data, rather than analysing it. Powerful data analysis tools help identify where opportunities exist. Writing Good Surveys, Likert Scale, Survey Analysis, 360 Degree Feedback,
Most Helpful Critical Review
Verified User in Biotechnology
Public tool, not secure, not easy to derive statistics
Raphael D.
Verified User in Cosmetics
There are several points I like to use in microsoft forms pro, one of them is the ease of installing and configuring this program, I can automatically send surveys based on event triggers, analyze comments impact on businesses, I can reach audiences with QR...
Amira R.
Verified User in Business Supplies and Equipment
Spend your time acting on data, rather than analysing it. Powerful data analysis tools help identify where opportunities exist. Writing Good Surveys, Likert Scale, Survey Analysis, 360 Degree Feedback,
Verified User in Biotechnology
Public tool, not secure, not easy to derive statistics
Alternatives
Discussions
What are the features of Microsoft Dynamics 365?
1 comment
SD
Everything which could be needed by an HR , analytics toolsRead more
Microsoft Dynamics 365 Customer Voice has no more discussions with answers
Can you include images in SurveyMonkey?
1 comment
JE
I havent tried to include images but the surveys i have taken in the past they didnt i clude images, eso my answer is noRead more
SurveyMonkey Engage has no more discussions with answers
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